Sessions are not recording

If your application sessions are not being recorded successfully, start by checking the application event log in the Event Viewer on the VDA for Server OS that runs the Session Recording Agent and Session Recording Server. Doing so can provide valuable diagnostic information.

If sessions are not being recorded, the possible cause might be:

  • Component connectivity and certificates. If the Session Recording components cannot communicate with each other, session recording can fail. To troubleshoot recording issues, verify that all components are configured correctly to point to the correct computers and that all certificates are valid and correctly installed.
  • Non-Active Directory domain environments. Session Recording is designed to run in a Microsoft Active Directory domain environment. If you are not running in an Active Directory environment, you might experience recording issues. Ensure that all Session Recording components are running on computers that are members of an Active Directory domain.
  • Session sharing conflicts with the active policy. Session Recording matches the active policy with the first published application that a user opens. Subsequent applications opened during the same session continue to follow the policy that is in force for the first application. To prevent session sharing from conflicting with the active policy, publish the conflicting applications on separate VDAs for Server OS.
  • Recording is not enabled. By default, installing the Session Recording Agent on a VDA for Server OS enables the server for recording. Recording does not occur until an active recording policy is configured to allow it.
  • The active recording policy does not permit recording. A session can be recorded only when the session meets the rules of the active recording policy.
  • Session Recording services are not running. For sessions to be recorded, the Session Recording Agent service must be running on a VDA for Server OS and the Session Recording Storage Manager service must be running on the computer hosting the Session Recording Server.
  • MSMQ is not configured. If MSMQ is not correctly configured on the server running the Session Recording Agent and the computer hosting the Session Recording Server, recording problems might occur.

Sessions are not recording

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