Product documentation
Session Recording
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Launch the Session Recording Player

June 21, 2024
Contributed by: 
B C

Launch the Session Recording player

Note:

  • If a recording contains blocked content, Session Recording skips it. However, if you navigate to the blocked period, your playback shows a black screen and a message indicating that that content is blocked. To use this feature, use Session Recording 2012 and later.

  • If you are using the Session Recording player 2009 and earlier to play back a recording, the following error message appears. The web player is not impacted.

    A playback error

  • If playback justification logging is enabled, each time you play a recording, a dialog box appears, asking you to enter a playback justification. For more information, see Playback logging.

  1. Log on to the workstation where the Session Recording player is installed.

  2. From the Start menu, choose Session Recording Player. The Session Recording player appears.

    Tip:

    • To customize columns to display, right-click the table header.

      Customize columns to display

    • The Audio Recording column indicates whether audio in the recorded session is available during playback.

    • The EventOnly column indicates a screen recording or an event-only recording.

      The following screen capture shows an example of an event-only recording being played in the Session Recording Player. All events are present in the Events and Bookmarks panel and show as yellow dots in the lower part of the Session Recording Player. An event-only recording played in the Session Recording Player

    • To show all recording files of a recorded session, right-click a recording on the list and choose Follow up.

      Follow up on a session

Display or hide window elements

The Session Recording player has window elements that toggle on and off.

  1. Log on to the workstation where the Session Recording player is installed.
  2. From the Start menu, choose Session Recording Player.
  3. From the Session Recording Player menu bar, choose View.
  4. Choose the elements that you want to display. Selecting an element causes it to appear immediately. A check mark indicates that the element is selected.

Connect to the desired Session Recording Server

You can set up your Session Recording player to connect to multiple Session Recording servers and then select a Session Recording server that it connects to. The Session Recording player can connect to only one Session Recording Server at a time.

  1. Log on to the workstation where the Session Recording player is installed.
  2. From the Start menu, choose Session Recording Player.
  3. From the Session Recording Player menu bar, choose Tools > Options > Connections.
  4. Select the Session Recording server to which you want to connect.
Launch the Session Recording Player
June 21, 2024
Contributed by: 
B C
June 21, 2024
Contributed by: 
B C

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