Session Recording

Open and play recordings

September 14, 2024

Contributed by:

B C

You can play live and completed recordings in the web player. On the recordings page, each recording has a play button on the right side, next to the Duration item.

Play button

Tip:

For the Player role, the Recordings menu in the left navigation shows only the All Recordings submenu.

For the PrivilegedPlayer role, the Recordings menu shows both the All Recordings and the Restricted submenus.

Starting with 2411, the Diagnostic Logging menu is available in the left navigation. For more information, see View diagnostic logging.

Click the play button. The playback page appears. Playback starts after memory caching.

Playback of a screen recording:

Recording playback page

Playback of an event-only recording:

An event-only recording played in the web player contains an event statistics pie chart and histogram. The pie chart and histogram hold static throughout playback. You can navigate to a specific event from within the right pane.

An event-only recording played in the web player

Tip:

Clicking the session progress time lets you switch to the absolute date and time the session was recorded.

For an event-only recording, the play icon in the upper left corner is unavailable.

For a description of the player controls, see the following table:

Player Control	Description
	Plays the selected recording file.
	Pauses playback.
	Mutes/unmutes audio playback and adjusts the volume using the slider.
	You can drag the progress bar during playback. Idle periods of recorded sessions are highlighted during playback.
	Seeks backward 7 seconds.
	Indicates the current position of the recording playback and the total recording duration. The time format is HH:MM:SS.
	Lets you click and leave a comment about the recording being played.
	Lets you click and copy the URL of the current recording to the clipboard.
	Shows the overlay that features data points related to the recorded session.
	Hides the session data overlay.
	Indicates the current speed of playback. Click the icon to switch between options including X0.5, X1, X2, and X4.
	Displays the playback in full screen.
	Displays the playback within the webpage.

In the right pane of the playback page, the Events and Comments filters, quick search box, and some recording data are available, for example:

The right pane of the playback page

The date and time on the web player machine. In this example, AUG 20, 2021 and 18:50:50.
The duration of the recording in playback. In this example, 01:37:00.
The number of events in the recording. In this example, 359 EVENTS.
The name of the user whose session was recorded.
The host name of the VDA where the recorded session was hosted.
The name of the client device where the session was running.
Options for sorting search results: Select All, Events, or Comments to sort search results.
Event filters. You can select more than one filter to search for events in the current recording.

Click the icon to expand the display of events. For example:
Event list. Clicking an event on the list takes you to the position of the event in the recording.
Quick search box. The search events quick search box helps to quickly narrow down a list of events in the current recording.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Open and play recordings

September 14, 2024

Contributed by:

B C

September 14, 2024

Contributed by:

B C

Open and play recordings

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