Scout Cloud Gateway

Downloading diagnostic files

February 28, 2025

Contributed by:

S C

In the WebAdmin interface of the Scout Cloud Gateway, you can download all relevant diagnostic files and have a look into the communication between the Scout Cloud Gateway and the device. The diagnostic files provide support staff with helpful information and help identify missing routes or not properly working services.

The scope of the diagnostic files (log level) can be defined in the gateway configuration under Logging. For further information, see Logging.

On the right of the menu bar, click .
In the Information dialog, click the Download diagnostic files link.

A set of log files is compiled and downloaded in a .zip file.
Download the .zip file.

Access diagnostic files without WebAdmin interface

If the WebAdmin interface is not available, you need to access the instance directly to run the diagnostic script. Provided the public key for SSH access is installed, you can access the machine with ssh < IP or host name>. Then, in the relevant directory, run the script that creates the diagnostic files and retrieve the created .zip file:

    cd /opt/unicon/scg/scripts
    ./createDiags.sh

    scp root@<IP or hostname>:/opt/unicon/scg/scripts/scg-diags_<timestamp>.zip
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If the public key for SSH access is not installed, connect to your machine locally or through vCenter.

For the Debian installation, the script is located in the same directory. However, it creates a smaller .zip file, as system files are not retrieved.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Downloading diagnostic files

February 28, 2025

Contributed by:

S C

February 28, 2025

Contributed by:

S C

Downloading diagnostic files

Access diagnostic files without WebAdmin interface

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