FAQ

What is Citrix Aidan™?

Citrix Aidan is an AI-powered service available within Citrix Cloud, designed to provide in-product support and assistance for Citrix and NetScaler solutions. It enables admins to ask questions in natural language and receive instant answers with context relevant to your specific environment on Citrix DaaS™ and NetScaler™ Console Service.

Is Citrix Aidan available for on-prem deployments?

Citrix Aidan is only available with Citrix Cloud products – Citrix DaaS and NetScaler Console service.

What are the key benefits of Citrix Aidan?

Citrix Aidan delivers significant value by transforming how administrators interact with Citrix and NetScaler environments, offering a range of benefits that enhance efficiency and problem-solving within the product.

• Improved Productivity and Streamlined Operations: Citrix Aidan’s conversational and contextual assistance streamlines operations by facilitating a more intuitive way to retrieve information and guidance. Citrix Aidan allows administrators to focus on more complex tasks rather than tedious information retrieval, which boosts overall productivity.

• Faster Issue Resolution: Administrators frequently require immediate answers to technical queries related to Citrix and NetScaler. Citrix Aidan addresses this request by providing instant responses to questions in natural language.

• Trusted and Accurate Information: Administrators can access accurate responses collated from verified Citrix knowledge sources. Citrix Aidan’s knowledge is enhanced by the Citrix knowledge base, product documentation, Citrix community articles, and key Citrix environment data.

• Enhanced understanding of Complex Concepts: Citrix Aidan provides contextual guidance, deployment-related information, and AI-driven responses to help admins understand and navigate complex configuration concepts easily.

What are the data protections in place when using Citrix Aidan?

Citrix Aidan protects the customers’ data by using the following security measures:

• Citrix Cloud authentication for the Citrix Aidan users. For more information, see Identity and access management.

• Strong logical data isolation per customer or tenant in all data stores.

• TLS-encrypted data transfer between the various services and data stores, applicable for the public endpoints of the platform and within the platform.

• High standards in TLS endpoints. TLS 1.0 and TLS 1.1 are disabled.

• Encrypted data storage using encryption keys and secrets that are stored in appropriate Key Vaults.

• Strong user management access controls for service operations and support while protecting customer logs.

• Vulnerability scanning, intrusion detection, anti-malware, cloud security, web application security protection.

For more information, see Data protection.

Which data sources does Citrix Aidan refer to?

Citrix Aidan draws information from various sources to provide comprehensive responses:

• Citrix Published Documentation: Citrix Support Knowledge Base (KB) articles, Citrix Community articles, Tech Zone, Citrix product documentation, NetScaler product documentation, and Citrix blogs.

• Environment Context from Citrix DaaS and NetScaler Console Service for support use cases.

What kind of deployment contextual information does Citrix Aidan support?

Citrix Aidan uses key contextual information from your environment to provide relevant answers. Contextual information includes:

• DaaS machines (machine states, failures, resource utilization and associated configurations), Host Configuration, VDA registration and communication, end user session details (session logon, performance).

• NetScaler inventory infrastructure (build version, health, state, form factor, enabled features, CPU, Memory, Disk Usage, HTTP Req/sec, RX, TX, SSL cards, SSL Cores Up), Security advisory and vulnerability assessments, EOM/EOL, pre-upgrade checks.

Is my data being used for training?

Prompts, responses, and data accessed through Citrix Aidan through APIs/tools are not used for training any Large Language Models (LLMs).

Is my deployment data sent to Microsoft OpenAI at any point?

When you ask a question about your deployment like “list the machines with recent failures”, Citrix Aidan fetches the specific machine details from DaaS. It then invokes the LLM (Azure OpenAI) with only the specific input context, and the LLM generates the response using the machine details fetched from DaaS. Azure OpenAI doesn’t store this information (neither the request, nor the response).

For more information on the data flow between Citrix DaaS, NetScaler Console Service, Citrix Aidan, and Azure OpenAI, see Data Flow.

Is there any license associated with Citrix Aidan?

Currently, Citrix Aidan is in “Preview” and there is no license associated with this capability.

How can I provide feedback on Citrix Aidan?

You can provide feedback on Citrix Aidan by clicking the thumbs up or thumbs down icon at the end of each response within the chat interface. For more information, see Share your feedback.

Is Citrix Aidan supported for the EU region?

Citrix Aidan is available in the US and EU region for NetScaler Console service and Citrix DaaS. The Citrix Aidan region selection is aligned with customers’ Citrix Cloud preferences.

Is Citrix Aidan supported for the APJ region?

Citrix Aidan is available in the US and EU region for NetScaler Console service and Citrix DaaS. All APJ Citrix Cloud user interactions with Citrix Aidan are served from the US region.

What are the network requirements to use Citrix Aidan?

To use Citrix Aidan, ensure that the following network connectivity and service requirements are met.

• Citrix Cloud services requirements: To use the Citrix Cloud services, you must be able to connect to the required Citrix addresses through the HTTPS port 443. For more information, see Internet Connectivity requirements.

• Citrix Aidan requirements: In addition to the Citrix Cloud requirements, the following endpoint addresses must be accessible through the HTTPS port 443 to use Citrix Aidan.

  Endpoint	United States region	European Union region
  Citrix Aidan UI and APIs	https://copilot.cloud.com/	https://copilot-eu.cloud.com/

How to use Citrix Aidan?

To access Citrix Aidan:

1. Log into Citrix Cloud: Log in using your Citrix Cloud credentials.

2. Access Citrix Aidan: Click Citrix Aidan on the top navigation bar within the Citrix Cloud home page, Citrix DaaS service, or NetScaler Console service interface.

3. Initiate Conversation: You can initiate a conversation by selecting a default prompt or by asking specific questions about NetScaler and Citrix products.

How can I restrict access to Citrix Aidan to only specific users on Citrix Cloud?

Administrator access to Citrix Aidan is managed in your Citrix Cloud account. By default, Citrix Cloud uses the Citrix Identity provider for user identity management. Alternatively, other identity providers listed in Identity and access management can be used.

• All Full access administrators in Citrix Cloud get access to Citrix Aidan when the feature is enabled.

• For existing or new custom admin roles, you can edit the roles to enable Citrix Aidan. Click the hamburger icon in the top left corner of the Citrix Cloud navigation bar and navigate to Identity and access management > Administrators > Edit Access to enable Citrix Aidan under “General” category.

How can I enable/disable Citrix Aidan for all my admins?

Full administrators can enable or disable Citrix Aidan under Account Settings. To enable Citrix Aidan, perform the following steps:

1. Click the top right corner of the Citrix Cloud Navigation bar.

2. Click Account Settings and scroll down to the Citrix Aidan section.

3. Slide the toggle to enable Citrix Aidan for all full access administrators.

4. Refresh the page once to reflect the changes in the account settings.

The administrators with full administrator access or authorized access to Citrix Aidan will see the enabled icon in the Citrix Cloud navigation bar.

Note:

Changes to the account settings for Citrix Aidan are not available in Citrix Cloud system logs in this release.