Product Documentation

Internet Connectivity Requirements

June 27, 2018

Citrix Cloud provides administrative functions (through a web browser) and operational requests (from other installed components) that connect to resources within a customer’s deployment. This document defines the requirements and considerations for establishing connectivity between the customer’s resources and Citrix Cloud.

Overview

Connecting to the Internet from your data centers requires opening port 443 to outbound connections. However, to operate within environments containing an Internet proxy server or firewall restrictions, further configuration might be needed. This article describes these requirements.

Required addresses

The following addresses need to be contactable in order to properly operate and consume the Citrix Cloud services.

Smart Tools

Citrix resource location / Cloud Connector:

Administration console:

ShareFile

Citrix resource location / Cloud Connector:

Administration console:

Secure Browser

Citrix resource location / Cloud Connector:

  • https://*.citrixworkspacesapi.net
  • https://*.cloud.com
  • https://*.servicebus.windows.net

Administration console:

  • https://*.cloud.com
  • https://*.citrixworkspacesapi.net
  • https://browser-release-a.azureedge.net
  • https://browser-release-b.azureedge.net

XenApp and XenDesktop

Citrix resource location / Cloud Connector:

  • https://*.azure.com
  • https://*.citrixworkspacesapi.net
  • https://*.cloud.com
  • https://*.apps.cloud.com
  • https://*.blob.core.windows.net
  • https://*.nssvc.net- If NetScaler Gateway Service is enabled
  • https://*.servicebus.windows.net
  • https://*.xendesktop.net

Administration console:

  • https://*.citrixworkspacesapi.net
  • https://*.cloud.com
  • https://*.blob.core.windows.net
  • https://*.xendesktop.net

XenMobile

Citrix resource location / Cloud Connector:

Administration console:

Citrix Cloud management console

The Citrix Cloud management console is a web-based console that you can access after signing in at https://citrix.cloud.com. The web pages that make up the console might require other resources on the Internet, either when signing in or at a later point when carrying out specific operations.

Proxy configuration

If you’re connecting through a proxy server, the management console operates using the same configuration applied to your web browser. The console operates within the user context, so any configuration of proxy servers that require user authentication should work as expected.

Firewall configuration

For the management console to operate, you must have port 443 open for outbound connections. You can test general connectivity by navigating within the console.

Citrix Cloud Connector

The Citrix Cloud Connector is a software package that deploys a set of services that run on Microsoft Windows servers. The machine hosting the Cloud Connector resides within the network where the resources you use with Citrix Cloud reside. The Cloud Connector connects to Citrix Cloud, allowing it to operate and manage your resources as needed.

For requirements for installing the Cloud Connector, see Cloud Connector Installation. To operate, the Cloud Connector requires outbound connectivity on port 443. After installation, the Cloud Connector might have additional access requirements depending on the Citrix Cloud service with which it is being used.

Important: Enabling SSL decryption on certain proxies might prevent the Cloud Connector from connecting successfully to Citrix Cloud. For more information about resolving this issue, see CTX221535.

Internet Connectivity Requirements

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