Product Documentation

Citrix Endpoint Management risk indicators

Unmanaged device detected

Citrix Analytics detects access threats based on unmanaged device activity and triggers the corresponding risk indicator.

The Unmanaged device detected risk indicator is triggered when a device is:

  • Remotely wiped due to an automated action.

  • Manually wiped by the administrator.

  • Unenrolled by the user.

When is the unmanaged device detected risk indicator triggered?

The Unmanaged device detected risk indicator is reported when a user’s device has become unmanaged. A device changes to an unmanaged state due to:

  • An action performed by the user.

  • An action performed by the Endpoint Management administrator or the server.

In your organization, using Endpoint Management service you can manage the devices and apps that access the network. For more information, see Management Modes.

When a user’s device changes to an unmanaged state, Endpoint Management service detects this event and reports it to Citrix Analytics. The user’s risk score is updated and you see a notification in the Alerts panel. Then, the Unmanaged device detected risk indicator is added to user’s risk timeline.

How to analyze unmanaged device detected risk indicator?

Consider the user Georgina Kalou, whose device is remotely wiped by an automated action on the server. Endpoint Management reports this event to Citrix Analytics, which assigns an updated risk score to Georgina Kalou.

From Georgina Kalou’s risk timeline, you can select the reported Unmanaged device detected risk indicator. The reason for the event is displayed along with details such as, time the risk indicator was triggered, description of the event, and so on.

To view the Unmanaged device detected risk indicator for a user, navigate to Security > Users, and select the user.

Unmanaged device detected

  • The WHAT HAPPENED section, you can view a summary of the event. You can view the number of unmanaged devices detected and the time the events occurred.

Unmanaged device detected what happened

  • The EVENT DETAILS – DEVICE DETECTED section, the events are displayed in graphical and tabular format. The events are also displayed as individual entries in the graph, and the table provides the following key information:

    • Time detected. The time the event was detected.

    • Device. The mobile device used.

    • Device ID. The device ID of the mobile device.

    • OS. The operating system of the mobile device.

    Unmanaged device detected event details

What actions you can apply to the user?

You can perform device security actions such as revoking or wiping a device from Citrix Analytics. Choose the row containing the device and select one of the options below:

  • Revoke device. Prohibits a device from connecting to Endpoint Management Server.

  • Wipe device. All data on a device be erased. For Android devices, it also includes the option to wipe any memory cards.

You can perform the following actions on the user’s account:

  • Add to watchlist. When you want to monitor a user for future potential threats, you can add them to a watchlist.

  • Notify admin. When there is any unusual or suspicious activity on the user’s account, an email notification is sent to all Citrix Cloud administrators.

  • Lock device. When there is unusual activity on the device, you can apply the Lock Device action to ensure that the user’s device is locked. However, users can swipe on their device’s screen, enter the passcode, and continue with their work.

  • Notify Endpoint Management admin. When there is any unusual or suspicious activity on the user’s Endpoint Management account, the Endpoint Management administrator is notified.

  • Notify user. The user sees a message from the administrator regarding their account when the Notify User action is applied. The notification seen by the user is the message entered by the admin when they apply the action.

To learn more about actions and how to configure them manually, see Rules and Actions.

To apply the actions to the user manually, navigate to the user’s profile and select the appropriate risk indicator. From the Action menu, select an action and click Apply.

Jailbroken or rooted device detected

Citrix Analytics detects access threats based on jailbroken or rooted device activity and triggers the corresponding risk indicator.

The Jailbroken or rooted device risk indicator is triggered when a user uses a jailbroken or rooted device to connect to the network. Secure Hub detects the device and reports the incident to Endpoint Management service. The alert ensures that only authorized users and devices are on your organization’s network.

When is the jailbroken or rooted device detected risk indicator triggered?

It is important for security officers to be able to ensure that users connect using network-compliant devices. The Jailbroken or rooted device detected risk indicator alerts you to users with iOS devices that are jailbroken or Android devices that are rooted.

The Jailbroken or rooted device risk indicator is triggered when an enrolled device becomes jailbroken or rooted. Secure Hub detects the event on the device and reports it to the Endpoint Management service.

How to analyze the jailbroken or rooted device detected risk indicator?

Consider the user Georgina Kalou, whose enrolled iOS device recently became jailbroken. This suspicious behavior is detected by Citrix Analytics and a risk score is assigned to Georgina Kalou.

From Georgina Kalou’s risk timeline, you can select the reported Jailbroken or rooted device detected risk indicator. The reason for the event is displayed along with the details such as time the risk indicator was triggered, description of the event, and so on.

To view the Jailbroken or rooted device detected risk indicator for a user, navigate to Security > Users, and select the user.

Jailbroken or rooted device detected

  • The WHAT HAPPENED section, you can view the summary of the event. You can view the number of jailbroken or rooted devices detected and the time the events occurred.

Jailbroken or rooted device detected what happened

  • The EVENT DETAILS – DEVICE DETECTED section, the events are displayed in graphical and tabular format. The events are also displayed as individual entries in the graph, and the table provides the following key information:

    • Time detected. The time the jailbroken or rooted device is detected.

    • Device. The mobile device used.

    • Device ID. Information about the ID of the device that is used to log on to the session.

    • OS. The operating system of the mobile device.

    Jailbroken or rooted device detected event details

Note

In addition to viewing the details in a tabular format, you can click the arrow against an alert’s instance to see more details.

What actions you can apply to the user?

You can perform device security actions such as revoking or wiping a device from Citrix Analytics. Choose the row containing the device and select one of the options below:

  • Revoke device. Prohibits a device from connecting to Endpoint Management Server.

  • Wipe device. All data on a device be erased. For Android devices, it also includes the option to wipe any memory cards.

You can perform the following actions on the user’s account:

  • Add to watchlist. When you want to monitor a user for future potential threats, you can add them to a watchlist.

  • Notify admin. When there is any unusual or suspicious activity on the user’s account, an email notification is sent to all Citrix Cloud administrators.

  • Lock device. When there is unusual activity on the device, you can apply the Lock Device action to ensure that the user’s device is locked. However, users can swipe on their device’s screen, enter the passcode, and continue with their work.

  • Notify Endpoint Management admin. When there is any unusual or suspicious activity on the user’s Endpoint Management account, the Endpoint Management administrator is notified.

  • Notify user. The user sees a message from the administrator regarding their account when the Notify User action is applied. The notification seen by the user is the message entered by the admin when they apply the action.

To learn more about actions and how to configure them manually, see Rules and Actions.

To apply the actions to the user manually, navigate to the user’s profile and select the appropriate risk indicator. From the Action menu, select an action and click Apply.

Device with blacklisted apps detected

Citrix Analytics detects access threats based on activity in a device with blacklisted apps and triggers the corresponding risk indicator.

The Device with blacklisted apps detected risk indicator is triggered when Endpoint Management service detects a blacklisted app during software inventory. The alert ensures that only authorized apps are run on devices that are on your organization’s network.

When is the device with blacklisted apps detected risk indicator triggered?

The Device with blacklisted apps detected risk indicator is reported when blacklisted apps are detected on a user’s device. When Endpoint Management service detects one or more blacklisted apps on a device during software inventory, an event is sent to Citrix Analytics.

Citrix Analytics monitors these events, updates the user’s risk score, and creates a notification in the Alerts panel. Also, it adds a Device with blacklisted apps detected risk indicator entry to the user’s risk timeline.

How to analyze the device with blacklisted apps detected risk indicator?

Consider the user Andrew Jackson, who used a device that had blacklisted apps recently installed. Endpoint Management reports this condition to Citrix Analytics, which assigns an updated risk score to Andrew Jackson.

From Andrew Jackson’s risk timeline, you can select the reported Device with blacklisted apps detected risk indicator. The reason for the event is displayed along with details such as the list of blacklisted apps, time Endpoint Management detected the blacklisted app, and so on.

To view the Device with blacklisted apps detected risk indicator for a user, navigate to Security > Users, and select the user.

Device with blacklisted apps detected

  • In the WHAT HAPPENED section, you can view the summary of the event. You can view the number of devices with blacklisted applications detected by the Endpoint Management service and the time the events occurred.

Device with blacklisted apps detected what happened

  • The EVENT DETAILS – BLACKLISTED APP DEVICE ACCESS section, the events are displayed in graphical and tabular format. The events are also displayed as individual entries in the graph, and the table provides the following key information:

    • Time detected. When the presence of blacklisted apps reported by Endpoint Management.

    • Blacklisted apps. The blacklisted apps on the device.

    • Device. The mobile device used.

    • Device ID. Information about the ID of the device that is used to log on to the session.

    • OS. The operating system of the mobile device.

    Device with blacklisted apps detected event details

Note

In addition to viewing the details in a tabular format, you can click the arrow against an alert’s instance to see more details.

What actions you can apply to the user?

You can perform device security actions such as revoking or wiping a device from Citrix Analytics. Choose the row containing the device and select one of the options below:

  • Revoke device. Prohibits a device from connecting to Endpoint Management Server.

  • Wipe device. All data on a device be erased. For Android devices, it also includes the option to wipe any memory cards.

You can perform the following actions on the user’s account:

  • Add to watchlist. When you want to monitor a user for future potential threats, you can add them to a watchlist.

  • Notify admin. When there is any unusual or suspicious activity on the user’s account, an email notification is sent to all Citrix Cloud administrators.

  • Lock device. When there is unusual activity on the device, you can apply the Lock Device action to ensure that the user’s device is locked. However, users can swipe on their device’s screen, enter the passcode, and continue with their work.

  • Notify Endpoint Management admin. When there is any unusual or suspicious activity on the user’s Endpoint Management account, the Endpoint Management administrator is notified.

  • Notify user. The user sees a message from the administrator regarding their account when the Notify User action is applied. The notification seen by the user is the message entered by the admin when they apply the action.

To learn more about actions and how to configure them manually, see Rules and Actions.

To apply the actions to the user manually, navigate to the user’s profile and select the appropriate risk indicator. From the Action menu, select an action and click Apply.

Citrix Endpoint Management risk indicators