Product Documentation

System Requirements

Before you begin using Citrix Analytics, you must review the software requirements, browser requirements, port information, license information, and limitations.

Supported browsers

To access Citrix Analytics, your workstation must have the following supported web browser:

  • Latest version of Google Chrome

  • Latest version of Mozilla Firefox

  • Latest version of Microsoft Edge

  • Microsoft Internet Explorer 11

  • Latest version of Apple Safari

Citrix Virtual Apps and Desktops requirements

For Virtual Apps and Desktops service,

  • Subscription to the Citrix Virtual Apps and Desktops service. Note that Virtual Apps and Desktops Essentials is not supported on Citrix Analytics.

  • Receiver for Windows version 4.11 and 4.12

  • Citrix Workspace app 1808 and 1809 for Windows

  • Receiver for Mac version 12.9.1 (for Secure SaaS apps)

  • Citrix Workspace app 1808 and 1809 for Mac (for Secure SaaS apps)

    Note: Citrix Workspace app for Mac is supported on Virtual Apps and Desktops through only account logon. Hence, access from new device risk indicator is only supported at this time.

  • Citrix Workspace app 1809 for HTML5

  • Citrix Workspace app 1809 for Chrome

  • Citrix Workspace app 1809 for Android

    Note: Citrix Workspace app for Android does not support the App.Start and the App.End events. Hence, Unusual App Usage indicator is not supported.

For Virtual Apps and Desktops on-premises deployment,

  • Delivery Controller version 7.16 and later

  • Director version 7.16 and later

  • Receiver for Windows version 4.11 and 4.12

  • Citrix Workspace app 1808 and 1809 for Windows

  • Receiver for Mac version 12.9.1 (for Secure SaaS apps)

  • Citrix Workspace app 1808 and 1809 for Mac (for Secure SaaS apps)

    Note: Citrix Workspace app for Mac is supported on Virtual Apps and Desktops through only account logon. Hence, access from new device risk indicator is only supported at this time.

  • Citrix Workspace app 1809 for HTML5

  • Citrix Workspace app 1809 for Chrome

  • Citrix Workspace app 1809 for Android

    Note: Citrix Workspace app for Android does not support the App.Start and the App.End events. Hence, Unusual App Usage indicator is not supported.

  • Subscription to Citrix Workspace

  • Site(s) added to Workspace

  • Subscription to Smart Tools service (optional)

Learn more: Citrix Virtual Apps and Desktops data source.

Citrix ADC requirements

You must install and configure an agent in your network environment to enable communication between Citrix Analytics and the managed ADC instances in your data center. This section describes the various system components and ports required.

Application Delivery Management agent installation requirements

In your data center, you can install an agent on Citrix Hypervisor, VMware ESXi, Microsoft Hyper-V, and Linux KVM Server. The following table lists the virtual computing resources that the hypervisor must provide for the agent.

The following table lists the virtual computing resources that the hypervisor must provide for the agent.

Component Requirement
RAM 8 GB (32 GB recommended for better performance.)
Virtual CPU 4 (8 virtual CPUs recommended for better performance)
Storage space 120 GB
Virtual network interfaces 1
Throughput 1 Gbps

Port requirements

Ensure the following ports are open for the Citrix Application Delivery Management service agent to communicate with Citrix Gateway instances.

Type Port Description
TCP 80/443 For NITRO communication from agent to Citrix Gateway instances
TCP 22 For SSH communication from agent to Citrix Gateway instance.
UDP 4739 For AppFlow communication from Citrix Gateway to agent
ICMP No reserved port To detect network reachability from agent to Citrix Gateway instances.
SNMP 161, 162 To receive SNMP events from Citrix Gateway instance to agent.
Syslog 514 To receive syslog messages in agent from Citrix Gateway instance.
TCP 5557 for log stream communication from Citrix Gateway instances to agent.

For communication between the Citrix Application Delivery Management service agent and Citrix Analytics, make sure the following port is open:

Type Port Description
TCP 443 For NITRO communication from the agent to the Citrix Application Delivery Management service.

System Requirements