Citrix Files for Windows

About

Citrix Files for Windows allows you to access your files directly through a mapped drive, providing a native Windows Explorer experience. Files are downloaded only when accessed, and temporarily stored on your computer. Changes made to the files are automatically saved back to the cloud. You can access more functionality through the Windows right-click context menu and perform operations such as sharing or requesting of files.

Download Citrix Files for Windows at Citrix Downloads.

For information about new features, see What’s new.

Fixed issues

Fixed issues in 20.9

  • Opening Citrix Files for Windows might cause high memory usage. [SFWIN-2911]
  • Cloud contents moved to a new local folder might disappear if the local folder isn’t created successfully. [SFWIN-2915]
  • Local cache might fail if sign in is unsuccessful. [SFWIN-2916]
  • Attempts to create files and folders might fail after an unsuccessful sign-in. [SFWIN-2916]
  • Using the overwrite option during a file upload conflict might not work. [SFWIN-2919]
  • Authentication might fail in some environments. [SFWIN-2920]

Fixed issues in 20.7

  • Attempting multiple edits using Excel might cause an error message. [SFWIN-2809]

Fixed issues in 2032

  • Files and folders displaying in Citrix Files for Windows might differ from the WebApp. [CCCHELP-186]
  • Some PowerPoint files might lose images when stored with Citrix Files for Windows. [CCCHELP-186]
  • Citrix files might error out after logout and synchronization stops working [CCCHELP-186]
  • Excel files might be deleted after editing in Citrix Files for Windows. [CCCHELP-68]
  • Opening and saving Excel files might cause an error message. [CCCHELP-111]
  • Citrix Files for Windows content refresh might cause an error. [CCCHELP-150]
  • Changing networks might cause an error with Citrix Files for Windows. [SFWIN-2780]
  • Folders in Citrix Files for Windows might display as files. [CCCHELP-55]
  • Citrix Files for Windows might fail to download files to a location with a long path name. [SFWIN-2597]
  • Overlay icons might not appear consistently on files in connectors. [SFWIN-2610]
  • Single sign-on might not work correctly on certain deployments. When this occurs, an error message appears: “We’re sorry, access is not allowed because you have out-of-date software.” [SFWIN-2641]
  • Citrix Files for Windows might display a warning about unsaved changes to files when exiting. [PD-1404]
  • SSO might fail using SAML with Azure AD. [SFWIN-2783]

Note:

The user agent during authentication is now: Mozilla/5.0 (Windows NT; Win64; x64; Trident/7.0; rv:) like Gecko NT, is the kernel version of the Windows Operating System and RV is the version of Internet Explorer/Edge installed.

Fixed issues in 1912

  • Citrix Files for Windows might fail to download files to a location with a long path name. [SFWIN-2597]
  • Overlay icons might not appear consistently on files in connectors. [SFWIN-2610]
  • Single sign-on might not work correctly on certain deployments. When this occurs, an error message appears: “We’re sorry, access is not allowed because you have out-of-date software.” [SFWIN-2641]

Fixed issues in 1909

  • The Last Modified Date on folders might not update correctly when changing files inside the folder. [SFWIN-2397]
  • Citrix Files for Windows might not save the PDF correctly after editing a file in Adobe Acrobat. [SFWIN-2543]
  • Certain Windows applications might exit unexpectedly intermittently. [SFWIN-2559]
  • Users are not prompted to authenticate again after failure to authenticate when using network share connectors. [SFWIN-2570]
  • Microsoft Office files might be deleted from Citrix Files after saving. [SFWIN-2596]

Fixed issues in 1907

  • Citrix Files fail to mount in certain environments. [SFWIN-1775]
  • Folders with large image and video files might take longer than normal to load. [SFWIN-2273]
  • Offline files might not be accessible if the files remained offline. [SFWIN-2464]
  • AutoCAD files with changes might remove older versions of uploaded files. [SFWIN-2470]
  • When Citrix Files for Windows is signed in without a network connection, offline files cannot be edited. [SFWIN-2483]

Fixed issues in 5.0

  • AutoCAD files might be randomly deleted. [SFWIN-2094]
  • When users open a changed file, the content in the file might be outdated. [SFWIN-2132]
  • Opening files might incorrectly show a conflict message [SFWIN-2267]
  • Exporting a document as a PDF might fail.

Fixed issues in 4.6

  • An “Incorrect function” error message appears when accessing the mapped Citrix Files drive. [SFWIN-2009]
  • Files saved using Microsoft Edge might not upload correctly. [SFWIN-2113]
  • When a user’s AppData system variable points to a UNC path, Citrix Files for Windows exits unexpectedly. [SFWIN-2117]
  • PDF files might get corrupted when saving. [SFWIN-2120]

Fixed issues in 4.5

  • PDF files edited using Bluebeam become corrupted. [SFWIN-1451]
  • Citrix Files incorrectly shows “Your access token might be expired or revoked” when logged on to a VDA. [SFWIN-1686]
  • After upgrading Citrix Files, the application maps to the wrong drive letter. [SFWIN-1819]
  • Saving to a Citrix Files location eventually corrupts the saved file. [SFWIN-1890]
  • Disconnecting or changing networks might cause Citrix Files to exit unexpectedly. [SFWIN-1967]

Fixed issues in 4.4

  • Citrix Files might consume high memory. [SFWIN-1502]
  • When saving a file to Citrix Files, high latency might occur. [SFWIN-1556]
  • Users might see outdated versions of files. [SFWIN-1570]
  • Citrix Files might perform slowly. [SFWIN-1642]
  • Citrix Files might not save .dwg files from AutoCAD. [SFWIN-1669]
  • Jupyter Notebooks keep adding new checkpoint folders into Citrix Files. [SFWIN-1676]
  • Windows Explorer might freeze when opening a folder. [SFWIN-1707]
  • When editing files with Blue Beam, zero-byte files might get uploaded. [SFWIN-1758]
  • Moving folders from Citrix Files to the local machine might not transfer files inside the folder. [SFWIN-1782]

Fixed issues in 4.3

  • Project files might become corrupt when opened. [SFWIN-1437]
  • When storing app data using Fslogix, Citrix Files might not work. [SFWIN-1460]
  • When renaming a file before it is fully uploaded to the server, two files might be created locally. [SFWIN-1468]
  • When using SAML single sign-on in a VDA, automatic logon might not work. [SFWIN-1507]
  • PDF files might become corrupt when opening or editing. [SFWIN-1509]
  • File and folders might be mismatched between Citrix Files remotely and locally. [SFWIN-1524]
  • When saving a file to the Citrix Files drive, the drive might write slowly. [SFWIN-1556]
  • When right-clicking a file, the context menu might not appear. [SFWIN-1559]
  • The Last Modified Date on files might not be consistent. [SFWIN-1670]

Known issues

Known issues in 1912

No new issues have been observed in this release.

Known issues in 1909

No new issues have been observed in this release.

Known issues in 1907

No new issues have been observed in this release.

Known issues in 5.0

  • Certain third party software might interfere with Citrix Files for Windows’ ability to mount the folder structure. For more information and workarounds, see Knowledge Center article CTX250001.
  • Citrix Files for Windows fails to mount on Windows 10. A recent Windows update in version 1809 introduced issues with drive mounting. For more information and workarounds on mapped drives and Windows 10 1809, see Windows Support.
  • Accessing folders with large amounts of multimedia files causes slow loading times. For workarounds, see Knowledge Center article CTX241253.
  • Renaming a file or folder to the same name with different case does not work. [SFWIN-1711]

Known issues in 4.6

  • Upgrading from version 4.5 to version 4.6 with Beta features enabled while uploads are occurring cancels those uploads. As a workaround, wait for your uploads to complete before you upgrade.
  • Citrix Files for Windows fails to mount on Windows 10. A recent Windows update (version 1809) introduced issues with drive mounting. For more information and workarounds on mapped drives and Windows 10 1809, see Windows Support.
  • Accessing folders with large amounts of multimedia files causes slow loading times. For workarounds, see Knowledge Center article CTX241253.
  • Renaming a file or folder to the same name with different case does not work. [SFWIN-1711]

Known issues in 4.5

  • Citrix Files for Windows fails to mount on Windows 10. A recent Windows update (version 1809) introduced issues with drive mounting. For more information and workarounds on mapped drives and Windows 10 1809, see Windows Support.
  • Renaming a file or folder to the same name with different case does not work. [SFWIN-1532]

Known issues in 4.4

  • Citrix Files for Windows fails to mount on Windows 10. A recent Windows update (version 1809) introduced issues with drive mounting. For more information and workarounds on mapped drives and Windows 10 1809, see Windows Support.
  • Renaming a file or folder to the same name with different case does not work. [SFWIN-1532]

Known issues in 4.3

No new issues have been observed in this release.

Limitations

Note:

The following information was previously published on Knowledge Center article CTX228273.

  • Several features are temporarily disabled while there is no internet connectivity. These features will become available again when internet connectivity is restored.
  • Uninstalling the Citrix Files app removes the currently signed in user’s local AppData, but does not remove any other user’s Citrix Files AppData on that machine. As a workaround, remove the C:\users\<user>\Appdata\Local\Citrix\Citrix Files\ and C:\Users\<user>\AppData\Roaming\Citrix\Citrix Files directories for each user.
  • Users might see “Failed to execute action” when signing in. As a workaround, clear the folder C:\Users\<user>\AppData\Roaming\Citrix\Citrix Files and restart the app.
  • Attempts to create or rename a folder, giving it the same name as that of a child folder inside it, can fail. The issue occurs if you don’t have permission to see the namesake child folder inside.
  • Windows Explorer performance might be degraded if browsing a folder containing a large-sized .exe file. As a workaround, users can wait momentarily while Explorer responds.
  • Windows Explorer performance might be degraded if browsing a folder containing a large number of image or video files. For more information, see Knowledge Center article CTX241253.
  • Files are not displayed when browsing a long folder path exceeding 260 characters.
  • When changing drive letters for Citrix Files, the left navigation pane might not refresh to the new drive letter immediately. As a workaround, navigate to the PC folder and then into your new drive letter.
  • Citrix Files for Windows fails to mount on Windows 10. A recent Windows update in version 1809 introduced issues with drive mounting. For more information and workarounds on mapped drives and Windows 10 1809, see Windows Support.
  • File or folder names starting with the ~ symbol cannot be uploaded.
  • When copying a file to a different folder, earlier versions of the file might not be copied over. This issue applies only to copy operations. It does not apply to move operations.
  • Renaming a file or a folder to the same name with different case is not allowed.
  • Editing a checked-out file might result in errors if the user does not have the delete permission. As a workaround, give the user delete permissions for that particular folder, or do not check out and edit the file.
  • Temporary Office files might be seen in Windows Explorer during editing of a file. As a workaround, refresh the Explorer view to remove the temp files.
  • Mount points configured for the OneDrive for Business subfolder might intermittently fail to load. As a workaround, create the mount point to point to the root of the connector.
  • If Citrix Files is installed on the same machine as ShareFile Sync, the overlay for Check-in/Check-out might not appear.
  • Restricted zones are not supported.
  • When attempting to delete a file from Citrix Files, the file temporarily disappears from the Explorer view and then reappears within a few seconds. Along with it, a system notification message appears, stating that the delete operation failed. The issue occurs when the user does not have delete permissions.

System requirements

OS requirements

  • Windows 7 or later
  • Windows Server 2008 R2 or later

VDA requirements

  • XenApp and XenDesktop 7.15 LTSR, XenApp and XenDesktop 7.18, or Citrix Virtual Apps and Desktops 7 1808 or later

Other requirements

  • Local administrator rights are needed to install the app.

Citrix Files for Windows