Citrix Files for Windows

About

Citrix Files for Windows allows you to access your files directly through a mapped drive, providing a native Windows Explorer experience. Files are downloaded only when accessed, and temporarily stored on your computer. Changes made to the files are automatically saved back to the cloud. You can access more functionality through the Windows right-click context menu and perform operations such as sharing or requesting of files.

Download Citrix Files for Windows at Citrix Downloads.

What’s new

What’s new in 1912

Miscellaneous updates

  • Perform direct uploads to OneDrive for Business for better speed and reliability.

What’s new in 1909

Miscellaneous updates

  • When you sign out and sign back in, Citrix Files for Windows keeps your settings and offline files unless you choose to delete those items.
  • Databases have been cleaned up to save disk space and to improve performance when using Citrix Files for Windows in Citrix Virtual Apps and Desktops environments.

What’s new in 1907

New product version numbers

As of this release, product version numbers appear in the format YYMM, where YY is the year and MM the month the product released. For example, a release in July 2019 appears as 1907.

In earlier releases of Citrix Files for Windows, version numbers were following the format 4.version, where the version value incremented by one for each release. For example, the release following 4.5 was 4.6. Those earlier releases will not be updated with the new numbering format

Auto Check-out

Auto Check-out allows administrators to permit users to automatically check out Microsoft Office and AutoCAD files after opening. Auto Check-out is enabled using the updated Group Policy.

Folder conflict resolution

Folder creation conflicts can now be detected and resolved if a user creates an already existing folder.

What’s new in 5.0

Offline access

Offline access is now available to every employee user on Citrix Files for Windows. This includes all of the following enhancements:

  • Individual file and folders can be made available offline through the Explorer window.
  • A Manage Offline Sync window, where users can easily select folders they want to keep offline.
  • New visual overlays to indicate an offline, syncing, or error state for files and folders.
  • Conflict resolutions for files which were modified, renamed, moved, or deleted.
  • An Errors tab has been added to the dashboard. It lets users take resolve action on specific errors and get information on other errors.

Dashboard improvements

Users will be able to see recently accessed files and access all available actions for that file as they would in Windows Explorer.

What’s new in 4.6

MSI support

Administrators can now deploy an x64 .msi file of Citrix Files for Windows. The .msi file for Citrix Files for Windows 4.6 does not support autoupdating to subsequent .msi files, so you must deploy the GPO to disable autoupgrades that point to the .exe file. If you have the .exe version of Citrix Files for Windows installed and you want to use the .msi, you must uninstall the .exe version first. You can download the .msi from Citrix Downloads.

File conflict detection and resolution (preview)

Users are notified when a newer version of the file they are currently editing is uploaded. When users save the file, they can choose to overwrite, discard, or save a copy to Citrix Files for Windows. The conflict notice appears on the Errors tab.

Note:

The Errors tab is enabled after turning on the Enable beta features toggle in Settings. For more information on beta features, see Knowledge Center article CTX237762.

What’s new in 4.5

Updates to Recents tab

The Recent Files tab in the dashboard is now cross-platform. When you access a file using the web or mobile applications, the accessed file appears as a recent file in Citrix Files for Windows. You can open files and view the file location from the dashboard. You can still see your active uploads and direct downloads in the Queue tab.

New features when using Enable beta access

After enabling beta features, an Errors tab appears on the dashboard. The tab is used to quickly show errors for Citrix Files for Windows activities such as files that failed to upload, folders that failed to create, and more.

Note:

This functionality is enabled after turning on the Enable beta features toggle in Settings. For more information on beta features, see Knowledge Center article CTX237762.

Improvements to offline access (preview)

Pending folder actions has been added in this release. This preview feature allows you to do all folder operations (create, delete, update) when in offline mode.

For more information on offline access features, see Knowledge Center article CTX237762.

What’s new in 4.4

Improvements to offline access (preview)

Improvements have been made throughout to Citrix Files for Window’s offline access, including managing Offline Sync.

For more information on offline access features, see Knowledge Center article CTX237762.

What’s new in 4.3

Offline access (preview)

Offline access allows you to access folders and files you designate as Offline when you are not connected to the internet. You can make changes locally and when you reconnect to the internet, the changes are reflected in your Citrix Content Collaboration account. If a different user uploads new content to a folder that you have designated for Offline on your device, the content is automatically marked as Offline on your device.

Offline access is configured at the file or folder level and for each device. If you configure a file or folder as offline on one device, the same file or folder is not offline on another device.

For more information on offline access, see Knowledge Center article CTX237762.

Workspace single sign-on to network shares and SharePoint connectors

You can use your Citrix Workspace account to use single sign-on to log on to network shares and SharePoint connectors. For more info, see Authentication to network share and SharePoint connectors.

Fixed issues

Fixed issues in 1912

  • Citrix Files for Windows might fail to download files to a location with a long path name. [SFWIN-2597]
  • Overlay icons might not appear consistently on files in connectors. [SFWIN-2610]
  • Single sign-on might not work correctly on certain deployments. When this occurs, an error message appears: “We’re sorry, access is not allowed because you have out-of-date software.” [SFWIN-2641]

Fixed issues in 1909

  • The Last Modified Date on folders might not update correctly when changing files inside the folder. [SFWIN-2397]
  • Citrix Files for Windows might not save the PDF correctly after editing a file in Adobe Acrobat. [SFWIN-2543]
  • Certain Windows applications might exit unexpectedly intermittently. [SFWIN-2559]
  • Users are not prompted to authenticate again after failure to authenticate when using network share connectors. [SFWIN-2570]
  • Microsoft Office files might be deleted from Citrix Files after saving. [SFWIN-2596]

Fixed issues in 1907

  • Citrix Files fail to mount in certain environments. [SFWIN-1775]
  • Folders with large image and video files might take longer than normal to load. [SFWIN-2273]
  • Offline files might not be accessible if the files remained offline. [SFWIN-2464]
  • AutoCAD files with changes might remove older versions of uploaded files. [SFWIN-2470]
  • When Citrix Files for Windows is signed in without a network connection, offline files cannot be edited. [SFWIN-2483]

Fixed issues in 5.0

  • AutoCAD files might be randomly deleted. [SFWIN-2094]
  • When users open a changed file, the content in the file might be outdated. [SFWIN-2132]
  • Opening files might incorrectly show a conflict message [SFWIN-2267]
  • Exporting documents as a PDF might fail.

Fixed issues in 4.6

  • An “Incorrect function” error message appears when accessing the mapped Citrix Files drive. [SFWIN-2009]
  • Files saved using Microsoft Edge might not upload correctly. [SFWIN-2113]
  • When a user’s AppData system variable points to a UNC path, Citrix Files for Windows exits unexpectedly. [SFWIN-2117]
  • PDF files might get corrupted when saving. [SFWIN-2120]

Fixed issues in 4.5

  • PDF files edited using Bluebeam become corrupted. [SFWIN-1451]
  • Citrix Files incorrectly shows “Your access token might be expired or revoked” when logged onto a VDA. [SFWIN-1686]
  • After upgrading Citrix Files, the application maps to the wrong drive letter. [SFWIN-1819]
  • Saving to a Citrix Files location eventually corrupts the saved file. [SFWIN-1890]
  • Disconnecting or changing networks might cause Citrix Files to exit unexpectedly. [SFWIN-1967]

Fixed issues in 4.4

  • Citrix Files might consume high memory. [SFWIN-1502]
  • When saving a file to Citrix Files, high latency might occur. [SFWIN-1556]
  • Users might see outdated versions of files. [SFWIN-1570]
  • Citrix Files might perform slowly. [SFWIN-1642]
  • Citrix Files might not save .dwg files from AutoCAD. [SFWIN-1669]
  • Jupyter Notebooks keep adding new checkpoint folders into Citrix Files. [SFWIN-1676]
  • Windows Explorer might freeze when opening a folder. [SFWIN-1707]
  • When editing files with Blue Beam, zero-byte files might get uploaded. [SFWIN-1758]
  • Moving folders from Citrix Files to the local machine might not transfer files inside the folder. [SFWIN-1782]

Fixed issues in 4.3

  • Project files might become corrupt when opened. [SFWIN-1437]
  • When storing app data using Fslogix, Citrix Files might not work. [SFWIN-1460]
  • When renaming a file before it is fully uploaded to the server, two files might be created locally. [SFWIN-1468]
  • When using SAML single sign-on in a VDA, automatic logon might not work. [SFWIN-1507]
  • PDF files might become corrupt when opening or editing. [SFWIN-1509]
  • File and folders might be mismatched between Citrix Files remotely and locally. [SFWIN-1524]
  • When saving a file to the Citrix Files drive, the drive might write slowly. [SFWIN-1556]
  • When right-clicking a file, the context menu might not appear. [SFWIN-1559]
  • The Last Modified Date on files might not be consistent. [SFWIN-1670]

Known issues

Known issues in 1912

No new issues have been observed in this release.

Known issues in 1909

No new issues have been observed in this release.

Known issues in 1907

No new issues have been observed in this release.

Known issues in 5.0

  • Certain third party software might interfere with Citrix Files for Windows’ ability to mount the folder structure. For more information and workarounds, see Knowledge Center article CTX250001.
  • Citrix Files for Windows fails to mount on Windows 10. A recent Windows update in version 1809 introduced issues with drive mounting. For more information and workarounds on mapped drives and Windows 10 1809, see Windows Support.
  • Accessing folders with large amounts of multimedia files causes slow loading times. For workarounds, see Knowledge Center article CTX241253.
  • Renaming a file or folder to the same name with different case does not work. [SFWIN-1711]

Known issues in 4.6

  • Upgrading from version 4.5 to version 4.6 with Beta features enabled while uploads are occurring cancels those uploads. As a workaround, wait for your uploads to complete before you upgrade.
  • Citrix Files for Windows fails to mount on Windows 10. A recent Windows update (version 1809) introduced issues with drive mounting. For more information and workarounds on mapped drives and Windows 10 1809, see Windows Support.
  • Accessing folders with large amounts of multimedia files causes slow loading times. For workarounds, see Knowledge Center article CTX241253.
  • Renaming a file or folder to the same name with different case does not work. [SFWIN-1711]

Known issues in 4.5

  • Citrix Files for Windows fails to mount on Windows 10. A recent Windows update (version 1809) introduced issues with drive mounting. For more information and workarounds on mapped drives and Windows 10 1809, see Windows Support.
  • Renaming a file or folder to the same name with different case does not work. [SFWIN-1532]

Known issues in 4.4

  • Citrix Files for Windows fails to mount on Windows 10. A recent Windows update (version 1809) introduced issues with drive mounting. For more information and workarounds on mapped drives and Windows 10 1809, see Windows Support.
  • Renaming a file or folder to the same name with different case does not work. [SFWIN-1532]

Known issues in 4.3

No new issues have been observed in this release.

Limitations

Note:

The following information was previously published on Knowledge Center article CTX228273.

  • Uninstalling the Citrix Files app removes the currently signed in user’s local AppData, but does not remove any other user’s Citrix Files AppData on that machine. As a workaround, remove the C:\users\<user>\Appdata\Local\Citrix\Citrix Files\ and C:\Users\<user>\AppData\Roaming\Citrix\Citrix Files directories for each user.
  • Users might see “Failed to execute action” when signing in. As a workaround, clear the folder C:\Users\<user>\AppData\Roaming\Citrix\Citrix Files and restart the app.
  • Attempts to create or rename a folder, giving it the same name as that of a child folder inside it, can fail. The issue occurs if you don’t have permission to see the namesake child folder inside.
  • Windows Explorer performance might be degraded if browsing a folder containing a large-sized .exe file. As a workaround, users can wait momentarily while Explorer responds.
  • Windows Explorer performance might be degraded if browsing a folder containing a large number of image or video files. For more information, see Knowledge Center article CTX241253.
  • Files are not displayed when browsing a long folder path exceeding 260 characters.
  • When changing drive letters for Citrix Files, the left navigation pane might not refresh to the new drive letter immediately. As a workaround, navigate to the PC folder and then into your new drive letter.
  • Citrix Files for Windows fails to mount on Windows 10. A recent Windows update in version 1809 introduced issues with drive mounting. For more information and workarounds on mapped drives and Windows 10 1809, see Windows Support.
  • File or folder names starting with the ~ symbol cannot be uploaded.
  • When copying a file to a different folder, earlier versions of the file might not be copied over. This issue applies only to copy operations. It does not apply to move operations.
  • Renaming a file or a folder to the same name with different case is not allowed.
  • Editing a checked-out file might result in errors if the user does not have the delete permission. As a workaround, give the user delete permissions for that particular folder, or do not check out and edit the file.
  • Temporary Office files might be seen in Windows Explorer during editing of a file. As a workaround, refresh the Explorer view to remove the temp files.
  • Mount points configured for the OneDrive for Business subfolder might intermittently fail to load. As a workaround, create the mount point to point to the root of the connector.
  • If Citrix Files is installed on the same machine as ShareFile Sync, the overlay for Check-in/Check-out might not appear.
  • Restricted zones are not supported.
  • When attempting to delete a file from Citrix Files, the file temporarily disappears from the Explorer view and then reappears within a few seconds. Along with it, a system notification message appears, stating that the delete operation failed. The issue occurs when the user does not have delete permissions.

System requirements

OS requirements

  • Windows 7 or later
  • Windows Server 2008 R2 or later

VDA requirements

  • XenApp and XenDesktop 7.15 LTSR, XenApp and XenDesktop 7.18, or Citrix Virtual Apps and Desktops 7 1808 or later

Other requirements

  • Local administrator rights are needed to install the app.