Release Notes

The Citrix Gateway service release to cloud release notes describe the new features, enhancements to existing features, fixed issues, and known issues available in a service release. The release notes include one or more of the following sections:

What’s new: The new features and enhancements available in the current release.

Fixed issues: The issues that are fixed in the current release.

Known issues: The issues that exist in the current release and their workarounds, wherever applicable.

V7.5 (September 24, 2020)

What’s new

  • Enable VPN-less access to Enterprise Web apps through a local browser

    You can now use the Citrix Secure Workspace Access browser extension to enable VPN-less access to Enterprise Web apps through a local browser. The Citrix Secure Workspace Access browser extension is supported on both Google Chrome and Microsoft Edge browsers.


V7.1 (July 7, 2020)

What’s new

  • Validate Kerberos configuration on Citrix Gateway Connector

    You can now use the Test button in the Single sign on section to validate the Kerberos configuration.


V6.6 (June 19, 2020)

What’s new

  • Read-only access to admins of the Citrix Gateway service and Citrix Access Control service

    Security admin teams using the Citrix Gateway service can now provide granular controls, such as read-only access to admins of the Citrix Gateway service and Citrix Access Control service.

    • Admins with read-only access to the Citrix Gateway service have access to only view the app details.
    • Admins with read-only access to the Citrix Access Control service can only view the content access settings.


V6.3 (May 8, 2020)

What’s new

  • New troubleshooting tools in Citrix Gateway Connector 13.0

    • Network tracing: You can now use the Trace feature to troubleshoot Citrix Gateway Connector registration issues. You can download the trace files and share it with the administrators for troubleshooting. For details, see Troubleshoot Citrix Gateway Connector registration issues.


    • Connectivity tests: You can now use the Connectivity Test feature to confirm that there are no errors in the Gateway Connector configuration and the Gateway Connector is able to connect to the URLs. For details, see Log on and set up the Citrix Gateway Connector.


V3.5 (August 19, 2019)

Known issues

  • Launching an Enterprise Web app for an NTLM authentication enabled resource from Citrix Workspace fails if both of the following conditions are met:
    • Customer’s data center has a proxy server and that proxy server is configured on the Gateway Connector
    • Web App is configured with no SSO (Don’t use SSO)


    • Publish the Web app as a Basic SSO app or
    • Do not have a proxy server configured on Gateway Connector


  • If there are SSL intercepting devices in the on-premises data center where the Citrix Gateway Connector must be deployed, the connector registration does not succeed if SSL interception is enabled for the following FQDNs.

    • *
    • *
    • *
    • *
    • *
    • *
    • *

    The SSL interception must be disabled for these FQDNs for successful connector registration.


  • Download logs option is available in Gateway Connector from version 401.251. If you are on an earlier version of the connector and you upgrade the connector to version 401.251, you cannot download the logs even though the Download Logs link is available.



Fixed issues

  • Edits made in the Access Control page are not propagated to the database because the failed jobs were retried incorrectly. [NGSWS-7733]


Fixed issues

  • If a customer’s data center has an authentication-enabled proxy server configured for Gateway Connector, the connector fails to register itself with Citrix Cloud. [NGSWS-7231]

  • When adding an Enterprise Web app, if the FQDN contains an underscore ( _ ) in the domain name, an error is displayed. [NGSWS-7033]

  • If the SSO type for a SaaS app is changed from Don’t use SSO to SAML, the configuration change fails. [NGSWS-7466]


What’s new

  • Kerberos authentication support for Citrix Gateway Connector to outbound proxy [NGSWS-6410]

    Kerberos authentication is now supported for the traffic from Citrix Gateway Connector to the outbound proxy. Gateway Connector uses the configured proxy credentials to authenticate to the outbound proxy.

Fixed issues

  • In rare cases, web filtering UI configuration changes do not take effect to the tenant traffic. [NGSWS-7147]

  • Memory leaks on ICA service nodes, resulting in a high memory usage. [NGSWS-7014]

  • Application fails to launch because the Citrix Gateway service node does not send the X-NGS-Session-Id header as part of the policy document retrieval request to the CVMs. [NGSWS-6963]

  • Authentication and app enumeration on the Citrix Gateway service fail if the token size for authentication exceeds 64 KB. [NGSWS-5932]


What’s new

  • Web/SaaS apps traffic can now be routed via a corporate-network-hosted Gateway-Connector thus avoiding two factor authentication. If a customer has published a SaaS app that is hosted outside the corporate network, support is now added to authenticate traffic for that app to go through an on-premises Gateway Connector.

    For example, consider that a customer has an Okta protected SaaS app (like Workday). The customer might want that even though the actual Workday data traffic is not routed via the Citrix Gateway service, the authentication traffic to the Okta server is routed through the Citrix Gateway service via an on-premises Gateway Connector. This helps a customer to avoid a second factor authentication from the Okta server as the user is connecting to the Okta server from within the corporate network.


  • Disabling Filtering Website Lists and Website Categorization. Filtering Website Lists and Website Categorization can be disabled if the admin chooses not to apply these functionalities for a specific customer.


  • Automatic geo routing for secure browser service redirects. Automatic geo routing is now enabled for secure browser service redirects.

    [ NGSWS-6926]

Fixed issues

  • Web app launch fails for a customer when the value of the CustomerId is in the camel case.


  • Connection to a Secure Mail server is not possible with FQDN. If the customer configuration has FQDN configured for the mail server, then the connection fails.


  • App launch fails after the Gateway Service session times out. The end user must relogin to access the apps.


  • When renaming a SaaS app, the name changes in the GUI but does not change in the Workspace app. Similarly, when changing or adding an icon of certain SaaS apps and Web apps, the icon updates in the GUI but is not propagated to the Workspace app.


  • If Enhanced Security is enabled on a Web app (hosted inside the corporate network) and if that app is launched from a native browser, then the app launch is redirected to the secure browser service because the native browser cannot enforce enhanced security policies.


  • An app fails to launch if the app FQDN is in the camel case.


  • Deleted applications still show up in the cloud library.


  • When there is an outbound proxy configured for Gateway Connector and if the proxy has authentication enabled, Gateway Connector cannot perform authentication with the proxy server.


  • In race conditions, app configuration does not get propagated intermittently. [NGSWS-4958]

  • App launch fails intermittently with a “Failed to fetch Policy Document.” error.


  • Deleted apps still show up in the Workspace app.


  • Gateway Service supports form response sizes up to 32k for Web applications with form based SSO which is not sufficient for certain applications. With this fix, Gateway ServiceNow supports form response sizes of up to 64k for Web Applications with form based SSO type.



What’s new

  • “Detect” button is added in the “Add a Gateway Connector” page. The Detect button is used to refresh the list of connectors, allowing the newly added connector to reflect in the Web app connectivity section.


  • A new category “Malicious and Dangerous” is added in the “Access Control Web Filtering” categories. A new category named Malicious and Dangerous in the Access Control Web Filtering categories is added under the Malware and Spam group.


Fixed issues

  • Sometimes, the Gateway Connector crashes when multiple threads access the same resource.


  • Sometimes, delete operation using an administrator credential for a Web or SaaS application that does not have subscribed users or groups fails.


  • Configurations for the Citrix Gateway Connector are lost upon editing Form based SSO parameters.


  • Add another app option does not work when you access the option navigating as follows, Edit app > Overview > Add another app.


  • A newly added connector takes too long to show up in the UI.


  • Outbound connections from a connector fail when the connector uses the external FQDN value for the connection via an outbound proxy.

    [NGSWS-6451, NGSWS-6431]

  • Sometimes, app enumeration fails for a customer when the value of the CC-Customer-Id field has letters in lower case and in upper case.


  • Upon launching an application in a Secure Browser session, the display message incorrectly shows “Connecting to [application id]” instead of “Connecting to “[application name].”


  • Athena tokens which exceed 64k bytes in size upon decompressing is not supported.


Release Notes