Product Documentation

Apps configuration using a template

SaaS apps configuration with single sign-on on Citrix Gateway service is simplified by provisioning a template drop-down menu for popular SaaS apps. The SaaS app to be configured can be selected from the drop-down menu.

The template pre-fills much of the information required for configuring applications. However, the information specific to the customer must still be provided.

Note: The following section has the steps to be performed on Citrix Gateway service for configuring and publishing an app using template. The configuration steps to be performed on the app server is presented in the subsequent section.

Configuring and publishing apps using template - Citrix Gateway service specific configuration

The following configuration takes the Aha app as an example to configure and publish an app using template.

  1. On the Citrix Gateway service tile, click Manage.

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  2. Click Add a Web/SaaS app tab below the Single Sign On tile.

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  3. Select the app you want to configure using the Choose a Template drop-down and click Next.

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  4. Enter the following details in the App Details section and click Save.

    Name – Name of the application.

    URL –URL with your customer ID. If SSO fails or when Don’t use SSO option is selected, the user is redirected to this URL.

    Icon – Click Change to change the app icon. The icon file size must be 128x128 pixels. If you do not change the icon, the default icon is displayed.

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  5. In the Enhanced Security section, select Enable enhanced security to choose the security options you would like to apply to the application and click Next. The following enhanced security options can be enabled for the application.

    • Restrict clipboard access: Disables cut/copy/paste operations between the app and system clipboard
    • Restrict printing: Disables ability to print from within the Citrix Workspace app browser
    • Restrict navigation: Disables the next/back app browser buttons
    • Restrict downloads: Disables the user’s ability to download from within the app
    • Display watermark: Displays a watermark on the user’s screen displaying username and IP address of the user’s machine

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  6. Enter the following SAML configuration details in the Single Sign On section and click Save.

    Assertion URL – SaaS app SAML assertion URL.

    Audience – Service provider for whom the assertion is intended

    Name ID Format – Format type of user

    Name ID – Name of the format type of user

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    Note: When Don’t use SSO option is selected, the user is redirected to the URL configured under App Details section.

  7. Download the metadata file by clicking the link under SAML Metadata. Use the downloaded metadata file to configure SSO on the SaaS apps server.

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  8. Click Finish.

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  9. The following screen appears indicating that the app has been added to the Library.

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Configuring and publishing apps using template - App server specific configuration

Following are the links for pdf that has guidance on app server specific configuration for configuring and publishing popular SaaS apps using template.

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  • Absorb - Learning management tool.

  • Accompa - Requirements management tool to build products.

  • Adobe Captivate Prime - Learning management system to deliver personalized learning experiences across devices.

  • Aha - Product roadmap and marketing planning tool to build products and launch campaigns.

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  • Allocadia - Marketing performance management tool to manage an organization’s marketing planning process.

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  • Automox - Patch management tool to track, control, and manage the patching process.

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  • ConceptShare - Proofing tool to deliver content faster, quicker, and cheaper.

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  • ConnectWise Control - Business management tool to provide remote support and access.

  • Contactzilla - Contact management tool to access up to date contact information.

  • ContractSafe - Contract management tool to track, store, and manage contracts.

  • Convo - Team communication and collaboration tool for internal conversations.

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  • DigiCert - Certificate management and troubleshooting tool for SSL certificates for websites.

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  • Duo - Security tool to provide secure access to your applications.

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  • Ekarda - Electronic card designing tool.

  • Envoy - Visitor management tool to manage people and packages.

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  • ezeep - Print infrastructure management tool to print from any device, any location to any printer in the Cloud.

  • EZOfficeInventory - Inventory management tool to track all your assets and equipments.

  • EZRentOut - Equipment rental tool to track equipment quality and availability.

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  • Federated Directory - Cross-company contact directory tool to search through the corporate address books of different companies.

  • Feedly - News aggregation tool to compile news feeds from different sources.

  • Fivetran - Tool to help analysts replicate data into a cloud warehouse.

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  • Float - Resource planning tool for project scheduling and managing the teams’ utilization.

  • Freshdesk - Customer support tool to help support the needs of customers.

  • Freshservice - IT help desk tool to simplify IT operations.

  • FrontApp - Collaboration tool to manage all conversations in one place.

  • G-Suite - Set of intelligent apps to connect the people in your company.

  • GetGuru - Revenue empowerment network to empower your revenue teams.

  • GitBook - Tool to create and maintain your documentation.

  • GitHub - Web-based hosting service for version control using Git for repositories hosted behind a corporate firewall.

  • GlassFrog - Software to Holacracy practice.

  • GotoMeeting - Online meeting software with HD Video Conferencing capabilities.

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  • Helpjuice - Knowledge management solution to create and maintain knowledge bases.

  • Help Scout - Customer service software and knowledge base tool for customer service professionals.

  • Hellosign - Esigning interface to enable signing from anywhere, at any time, on any device.

  • Helpdocs - knowledge base software to guide your users when they are stuck.

  • Honeybadger - Exception, uptime, and check-in monitoring system in a single platform.

  • Hoshinplan - Tool to visualize your strategic plans and track statuses in one canvas.

  • Humanity - Online employee scheduling software to manages shifts, schedules, payroll, and time clocking.

  • Igloo - Digital workplace and intranet solution provider to solve IT challenges across your organization.

  • Illumio - Security system to prevent spread of breaches inside data center and cloud environments.

  • Image Relay - Digital asset management and brand management software to securely organize and share digital files.

  • iMeet Central - Project management software for marketers, creative agencies, and enterprise businesses.

  • InteractGo - Tool to measure real-time and historical data on system performance.

  • iQualify One - Learning and management tool to delivers authentic learning experiences.

  • InsideView - Data and intelligence solutions to solve sales, marketing, and other business challenges.

  • Insightly - Cloud-based customer relationship management (CRM) and project management tools for small and medium size businesses.

  • ITGlue - Cloud-based IT documentation platform to help MSPs standardize documentation, create knowledge bases, manage passwords. and track devices.

  • JFrog Bintray - Software distribution tool to automate software distribution.

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  • Kanbanize - Online portfolio Kanban software for lean management.

  • Klipfolio - Online dashboard platform for building powerful real-time business dashboards for your team or your clients.

  • Jira - Tool to plan, track, and manage your issues and projects.

  • Kanban Tool - Visual management software to improve your team performance and boost productivity.

  • Keeper Security - Password manager and security software to protect your passwords and private information.

  • Kentik - Tool to leverage big data for network and performance monitoring, DDoS protection, and real-time ad-hoc network flow analytics.

  • Kissflow - Workflow tool and business process workflow management software to automate your workflow process.

  • KnowBe4 - Tool to provide security awareness training and simulated phishing.

  • KnowledgeOwl - Knowledge base and authoring tool.

  • Kudos - Retail, job, project and fulfilment process systems.

  • LaunchDarkly - Feature management platform to enable dev and ops teams to control the feature lifecycle.

  • Lifesize - Video conferencing solution.

  • Litmos - Learning management system for employee training, customer training, compliance training, and partner training.

  • LiquidPlanner - Online project management software for your business.

  • LeanKit: Lean-based, enterprise process and work management software to help enterprises visualize work, optimize processes, and deliver faster.

  • LiveChat - Live chat and help desk software for businesses.

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  • MojoHelpdesk - Helpdesk software and ticketing system.

  • Monday - Team management software to plan, track, and collaborate all your work in one tool.

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  • MuleSoft - Integration software to connect SaaS and enterprise applications in the cloud and on-premise.

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  • Nmbrs - Cloud HR and payroll software for businesses.

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  • Office365 - Microsoft’s cloud-based subscription service.

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  • Oracle ERP Cloud - Cloud-based software application suite to manages enterprise functions.

  • OWA - Web-based email client from Microsoft.

  • Podbean: Podcast service provider.

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  • Panorama9 - Cloud-based IT management platform for enterprise network monitoring.

  • ParkMyCloud - Single-purpose SaaS tool to connects to AWS, Azure Services, or GCP.

  • Peakon - Tool to measure and improve employee engagement.

  • People HR - HR software system for all key HR functions.

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  • Pipedrive - Sales CRM and pipeline management software.

  • PlanMyLeave - Leave management system for managing and tracking employee’s leave of absence.

  • PlayVox - Customer service quality monitoring tool.

  • Podio - Web-based tool to organize team communication, business processes, data and content in project management workspaces.

  • ProdPad - Product management software to develop product strategies.

  • Proto.io - Application prototyping platform to create fully-interactive, high-fidelity prototypes.

  • Proxyclick - Cloud-based visitor management solution to manage visitors, build their brand image, and ensure the security.

  • PurelyHR - Leave management tool for accessing employee leave data.

  • Promapp - Business process management (BPM) tool.

  • Prescreen - Cloud-based applicant tracking system to publish job vacancies online and offline.

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  • Qualaroo - Feedback tool to gain insights from customers.

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  • Questetra BPM Suite - Web-based business process platform for routine workflows.

  • QuestionPro - Online survey software to create surveys and questionnaires.

  • Quandora - Question and answer based knowledge management solution.

  • Rackspace - Managed cloud computing services.

  • RealtimeBoard - Whiteboard Collaboration tool for organizations to collaborate beyond formats, tools, locations and time zones.

  • Remedyforce - IT service management and help desk system.

  • Robin - Workplace experience tools to schedule conference meeting rooms and desk bookings.

  • Rollbar - Real-time error alerting and debugging tools for developers.

  • Really Simple Systems - Cloud-based CRM software for small businesses to manage their sales and marketing.

  • Reamaze - Customer support software to support, engage, and convert customers with chat, social, SMS, FAQ, and email on a single platform.

  • Resource Guru - Resource management software to schedule people, equipment and other resources.

  • Retrace - Application performance management to integrate code profiling, error tracking, application logs, and metrics.

  • Roadmunk - Product roadmap software and roadmap tool to create product roadmaps.

  • Runscope - Tool to create, manage and execute functional API tests and monitors.

  • Salesforce – CRM tool to manage customer contact information, integrate social media, and facilitate real-time customer collaboration.

  • Samanage - Tool for IT service management.

  • Samepage - Collaboration software to manage online projects.

  • screencast-o-matic – Tool to screencast and edit video.

  • ScreenSteps –Tools to create visual documents centered on screen captures.

  • SendSafely – Encryption platform for secure exchange of files and emails.

  • Sentry - Open-source error tracking software.

  • ServiceDesk Plus - Tool for IT service desk.

  • ServiceNow - Cloud platform to create digital workflows.

  • SharePoint – Collaborative platform used for document management and storage.

  • Shufflrr - Presentation management tool to create, update, share, and broadcast presentations.

  • Sigma Computing – Analytics tool to explore, analyze, and visualize data.

  • Signavio – A business process modelling tool.

  • Skeddly - Tool to automate AWS resources.

  • Skills Base - Talent management tool to track and document employee’s performance and skills.

  • Skyprep - Learning management system (LMS) to train customers and employees.

  • Slack - Collaboration tool to communicate and share information.

  • Slemma - Data analysis tool to create data reports from multiple data sets.

  • Sli.do - Interaction tool for meetings, events, and conferences.

  • SmarterU - Learning management system (LMS) to train customers and employees.

  • Smartsheet - Collaboration tool to assign tasks, track project process, manage calendars, and share documents.

  • Spoke - Service desk tool to file service tickets.

  • Spotinst - SaaS optimization platform that helps companies purchase and manage cloud infrastructure capacity.

  • SproutVideo - Platform to host business videos.

  • StatusCast - Hosted status page to keep your employees and customers aware about downtime and website maintenance.

  • Status Hero - Tool for tracking status updates and daily goals from your team.

  • Statushub - Platform to host the service status page.

  • Statuspage - Tool to communicate status and incidents.

  • Sumologic - Data analytics software to provide log management and analytics services.

  • Supermood - HR platform to gather employee’s feedback in real-time.

  • Syncplicity - Tool to share and synchronize files.

  • Tableau - Tool to create interactive data visualization.

  • TalentLMS - Learning management system (LMS) to facilitate online seminars, courses, and other training programs.

  • Tallie – Tool to capture and upload receipts, generate expense reports, and customize expense details.

  • Targetprocess - Agile project management software to Scrum, Kanban, SAFe and so on.

  • Teamphoria - Software to provide real-time employee engagement metrics, employee reviews, and recognition.

  • Testable - Tool to create behavioral experiments and surveys.

  • TestFairy - Mobile testing platform, to provide companies with video recordings, logs, and crash reports of mobile sessions.

  • TextExpander - Communication tool to insert snippets of text from a repository of emails, and other content, as you type.

  • TextMagic - Messaging service to connect with customers.

  • ThousandEyes - Tool to monitor network infrastructure, troubleshoot application delivery, and map internet performance.

  • Thycotic Secret server - Account management software tool to manage passwords.

  • TimeLive – Tool to provide timesheets and track time.

  • Tinfoil Security - Security solution software to check for vulnerabilities.

  • Trisotech - Tool that allows customers to discover, model, analyze their digital enterprise.

  • Trumba - Tool to publish online, interactive, calendars of events.

  • TwentyThree - Video marketing platform to integrate and add videos to the marketing stack.

  • Ubersmith - Business management software for usage-based billing, quoting, order management, infrastructure management, and help desk ticketing solutions.

  • Unifi - Communication and collaboration software with voice, web collaboration, and video conferencing capabilities.

  • UPTRENDS – Website monitoring solution to track website uptime and performance.

  • UserEcho - Community forum tool that helps businesses manage customer feedback.

  • UserVoice - Product feedback management software to enable businesses to make data-driven product decisions.

  • VALIMAIL - Email authentication software to authenticate legitimate emails and block phishing attacks.

  • Velpic - Learning management system (LMS) designed to streamline workplace training.

  • VictorOps - Incident management software to provide DevOps observability, collaboration, and real-time alerting.

  • Vidizmo - Enterprise live and on-demand video streaming software.

  • Visual Paradigm - Visual modeling and diagramming online platform for team collaboration.

  • WaveMaker – Software for building and running custom apps.

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  • When I Work - Tool for employee scheduling and time tracking.

  • WhosOnLocation – Tool to track the flow of people through sites and zones.

  • Workday - Tool for financial management, human resources, and planning.

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  • Zivver - Tool that allows secure email and file transfer from your familiar email program.

  • Zoho - Business application suite.

  • Zoom - Communication and collaboration software with voice, web collaboration, and video conferencing capabilities.