Support for Citrix Virtual Apps and Desktops

Citrix Gateway service provides users with secure VPN access to Citrix Virtual Apps and Desktops across a range of devices including laptops, desktops, thin clients, tablets, and smartphones.

Citrix Gateway service enables secure, remote access to Citrix Virtual Apps and Desktops, without having to deploy Citrix Gateway service in the DMZ or reconfigure your firewall. The entire infrastructure overhead of using Citrix Gateway moves to the cloud and hosted by Citrix.

You enable Citrix Gateway service in Citrix Cloud. After enabling the service, users can access their VDAs from outside their network, as shown in the following diagram.

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How it works

Users’ endpoints and their on-premises hosted resources VDAs are connected to their nearest respective POPs via Citrix Cloud Connectors. Subsequently, when users select a virtual app or desktop to launch from their Workspace app, the nearest POP hosting that connection identifies the pertinent resource location and directs it to establish a Citrix Cloud Connector session to that POP forming an end-to-end connection and subsequently a virtual session is established. Citrix POPs utilize Azure and AWS high-quality virtual WAN backbones which provide efficient routing, higher bandwidth, less latency and less congestion than a typical connection across the public internet.

  • Sessions are linked via Citrix Gateway service across cloud partner’s Global high-speed WANs.
  • VDAs and Workspace endpoints rendezvous at the Citrix POP closest to the user.
  • Low latency high quality sessions.

For more details, see Citrix Gateway service for HDX Proxy

Enable the Citrix Gateway service

Following are the steps to enable Citrix Gateway service for Citrix Workspace users.

  1. Sign into Citrix Cloud Services as an admin user.

  2. Click the hamburger icon and choose Workspace Configuration.

  3. In the Access tab under External Connectivity section, locate ellipses next to My Resource Location present under Citrix Virtual Apps and Desktops Service. Click the ellipses, click Configure Connectivity.

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  4. Choose Citrix Gateway service in pop up window and click Save.

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Support for Citrix Virtual Apps and Desktops