Support for Citrix Virtual Apps and Desktops

Citrix Gateway service provides users with secure access to Citrix Virtual Apps and Desktops across a range of devices including laptops, desktops, thin clients, tablets, and smartphones.

Citrix Gateway service enables secure, remote access to Citrix Virtual Apps and Desktops, without having to deploy the Citrix Gateway service in the DMZ or reconfigure your firewall. The entire infrastructure overhead of using Citrix Gateway moves to the cloud and hosted by Citrix.

You enable Citrix Gateway service in Citrix Cloud. After enabling the service, users can access their VDAs from outside their network, as shown in the following diagram.

Citrix Virtual Apps and Desktops and CGS

How it works

Users’ endpoints and their on-premises hosted resources VDAs are connected to their nearest respective POPs via Citrix Cloud Connectors. Later, when users select a virtual app or desktop to launch from their Workspace app, the nearest POP hosting that connection identifies the pertinent resource location and directs it to establish a Citrix Cloud Connector session to that POP forming an end-to-end connection and then a virtual session is established.

  • Sessions are linked via Citrix Gateway service across cloud partner’s WANs.
  • VDAs and Workspace endpoints rendezvous at the Citrix Gateway service POP closest to the user.
  • High quality sessions.

For more details, see Citrix Gateway service for HDX Proxy

Enable the Citrix Gateway service

Following are the steps to enable Citrix Gateway service for Citrix Workspace users.

  1. Sign into Citrix Cloud Services as an admin user.

  2. Click the hamburger icon and choose Workspace Configuration.

  3. In the Access tab under External Connectivity section, locate ellipses next to My Resource Location present under Citrix Virtual Apps and Desktops Service. Click the ellipses, click Configure Connectivity.

    Enable Gateway service

  4. Choose Citrix Gateway service in the pop-up window and click Save.

    Select Gateway Service

Support for Citrix Virtual Apps and Desktops