Technical Security Overview

This document applies to all the features pertaining to Citrix Gateway service hosted in Citrix Cloud, including HDX transport, SaaS apps, and Enterprise Web apps.

Citrix Cloud manages the operation for Citrix Gateway services, replacing the need for customers to manage the Citrix Gateway appliance. Citrix Gateway service is provisioned through Citrix Workspace app.

Citrix Gateway service provides the following capabilities:

  • HDX connectivity for XenApp users – a globally available service providing secure connectivity from users in any location to virtual apps and desktops.
  • Secure access to SaaS applications – a unified user experience bringing configured SaaS applications to end-users.
  • Secure access to Enterprise web applications – a unified user experience bringing configured Enterprise web applications to end-users.
  • Secure access to all apps and files in a digital workspace – a modern approach to managing all your devices through a single platform, Citrix Endpoint Management. Supported platforms include desktops, laptops, smartphones, tablets, and IoT.

HDX Connectivity: The Virtual Delivery Agents (VDAs) hosting the apps and desktops remain under the customer’s control in the data center of their choice, either cloud or on-premises. These components are connected to the cloud service using an agent called the Citrix Cloud Connector.

SaaS apps: Software as a Service (SaaS) is a software distribution model to deliver software remotely as a web-based service. Commonly used SaaS apps include Salesforce, Workday, Concur, GoToMeeting, and so forth.

Enterprise web apps: Enterprise web apps delivery using Citrix Gateway service enables enterprise specific applications to be delivered remotely as a web-based service. Commonly used Enterprise web apps include SharePoint, Confluence, OneBug, and so on. You need Citrix Gateway Connector to access the Enterprise web apps.

SaaS apps and Enterprise web apps are provisioned through Citrix Workspace using Citrix Gateway service. The Citrix Gateway service coupled with Citrix Workspace provides a unified user experience for the configured Enterprise web apps, SaaS apps, configured virtual apps, or any other workspace resources. Along with Secure Access, Citrix Gateway service also protects users from untrusted links embedded in user-generated content.

Endpoint Management integration: When integrated with Citrix Endpoint Management plus Citrix Workspace, Citrix Gateway service provides secure remote device access to your internal network and resources. Onboarding Citrix Gateway service with Endpoint Management is fast and simple. Citrix Gateway service includes full support of Citrix SSO for apps such as Secure Mail and Secure Web.

Data flow

Citrix Gateway service is a globally distributed multitenant service. End-users utilize the nearest Point-of-Presence (PoP) where the particular function they need is available, regardless of Citrix Cloud Control plane geo-selection or location of the applications being accessed. Configuration, such as authorization meta-data is replicated to all PoPs.

Logs used by Citrix for diagnostic, monitoring, business, and capacity planning are secured and stored in one central location.

Customer configuration is stored in one central location and distributed globally to all PoPs.

Data flowing between the cloud and customer premises uses secure TLS connections over port 443.

Encryption keys used for user authentication and single sign-on are stored in hardware security modules.

Data isolation

The Citrix Gateway service stores the following data:

  • Configuration data needed for the brokering and monitoring of the customer’s applications – data is scoped by customer when persisted.
  • TOTP seeds for each user device – TOTP seeds are scoped by customer, user, and device.

Audit and Change Control

Currently Citrix Gateway service does not make auditing and change control logs available to customers. Logs are available to Citrix which can be used to audit activities of end-user and administrator.

Credential handling

The service handles two types of credentials:

  • User credentials: End-user credentials (passwords and authentication tokens) might be made available to Citrix Gateway service to perform the following:
    • Secure Workspace Access - The service uses the user’s identity to determine access to SaaS and Enterprise web applications and other resources.
    • Single sign-on - The service might have access to the user’s password to complete the SSO function to internal web applications using HTTP Basic, NTLM, or forms-based authentication. The encryption protocol used for password is TLS unless you specifically configure HTTP Basic authentication.
  • Administrator credentials: Administrators authenticate against Citrix Cloud. This generates a one-time signed JSON Web Token (JWT) which gives the administrator access to the management consoles in Citrix Cloud.

Points to note

  • All traffic over public networks is encrypted by TLS, using certificates managed by Citrix.
  • Keys used for SaaS app SSO (SAML signing keys) are fully managed by Citrix.
  • For MFA, Citrix Gateway service stores per-device keys used to seed the TOTP algorithm.
  • To enable Kerberos Single Sign-On functionality, customers might configure Gateway Connector with credentials (user name + password) for a service account trusted to perform Kerberos Constrained Delegation.

Deployment considerations

Citrix recommends that users consult the published best practices documentation for deploying Citrix Gateway services. More considerations regarding SaaS apps and Enterprise web apps deployment, and network connector are as follows.

Selecting the correct Connector: The correct connector must be selected, depending on the use case:

Use Case Connector Form factor
User Authentication: Active Directory Citrix Cloud Connector Windows software
HDX Connectivity Citrix Cloud Connector Windows software
SaaS apps access Citrix Cloud Connector N/A
Enterprise web apps access Citrix Cloud Connector, Citrix Gateway Connector N/A
Enterprise apps and files delivered by Citrix Endpoint Management Citrix Cloud Connector, Citrix Gateway Connector N/A

Citrix Cloud Connector network access requirements

For information on Citrix Cloud Connector network access requirements, see

Citrix Gateway Connector network access requirements

For information on Citrix Cloud Connector network access requirements, see

Citrix Gateway service HDX Connectivity

Using the Citrix Gateway service avoids the need to deploy Citrix Gateway within the customer data centers. To use the Citrix Gateway service, it is a prerequisite to use the StoreFront service delivered from Citrix Cloud.

Customer Best Practices

Customers are recommended to use TLS within their network and not enable SSO for applications over HTTP.

Technical Security Overview