Known and fixed issues

Citrix supports upgrades from the last two versions of the mobile productivity apps.

Secure Hub for iOS 24.11.0

Fixed issue

The iOS devices are prompting users to enter their User Principal Name (UPN) when opening Secure Hub, despite the devices already being enrolled in the Device Enrollment Program (DEP). [XMHELP-4439]

Known issues

There are no known issues in this release.

Secure Hub for Android 24.10.0

Fixed issues

There are no fixed issues in this release.

Known issues

There are no known issues in this release.

Secure Hub for iOS 24.9.0

Fixed issues

There are no fixed issues in this release.

Known issues

There are no known issues in this release.

Secure Hub for Android 24.8.0

Fixed issues

There are no fixed issues in this release.

Known issues

There are no known issues in this release.

Secure Hub for Android 24.6.0

Fixed issues

There are no fixed issues in this release.

Known issues

There are no known issues in this release.

Secure Hub for iOS 24.5.0

Fixed issues

There are no fixed issues in this release.

Known issues

There are no known issues in this release.

Secure Hub for Android 24.3.0

Fixed issues

Users can perform a factory reset on company-owned Android Enterprise devices even when the restriction policy for factory reset is set to NO. This issue occurs when a user relaunches the Secure hub. [XMHELP-4479]

Known issues

There are no known issues in this release.

Secure Hub for iOS 24.1.0

Fixed issues

• When you jailbreak an iOS device with the Palera1n app, the Citrix Endpoint Management server doesn’t detect the device as jailbroken. As a result, the Endpoint Management server can’t factory reset the jailbroken device. In addition, the Endpoint Management server can’t clear the jailbroken device entries from the server console. [XMHELP-4397]

• When you use the MAM SDK to manage your iOS apps, the Secure Hub store comes across either one of the following issues:

  • It doesn’t notify when an update is available for the apps.
  • It continuously notifies about updates even after the apps are updated.

[XMHELP-4427]

• When you use the MAM SDK to manage your iOS apps, the following compliance alert might appear:

“This app has been removed from your account. You can remove it from your device.”

The issue occurs when you install both MAM SDK and MDX toolkit on the same iOS device. [XMHELP-4463]

Secure Hub for Android 23.12.0

Fixed issues

When the Citrix Gateway credential expires, Secure Hub might not generate a new certificate to connect to the Citrix Gateway server. As a result, Secure Hub fails to start with the following error message.

“An error has occurred in your connection. Try connecting again”

[XMHELP-4446]

Secure Hub for iOS 23.11.0

Fixed issues

• The Secure Hub authentication fails on iOS devices, as the Citrix Gateway client certificate doesn’t auto-renew when it expires. The issue occurs when the Citrix Gateway uses the TLSv1.3 protocol. [XMHELP-4396]

• When you sign in to Secure Hub through the Citrix Gateway, you might get the following error message:

  “Could not sign on. Incorrect credentials. Ending the session”

  The issue occurs when you enroll your iOS device in Citrix Endpoint Management (CEM) with nFactor. [XMHELP-4423]

Secure Hub for Android 23.10.0

Fixed issues

On Android version 11 and later, the Wi-Fi policy on Android Enterprise devices might not deploy. This issue occurs when the domain value isn’t specified in the Anonymous field on the Wi-Fi policy. [XMHELP-4379]

Known issues

There are no known issues in this release.

Secure Hub for Android 23.9.0

Fixed issues

This release addresses areas that improve overall performance and stability.

Known issues

There are no known issues in this release.

Secure Hub for iOS 23.8.1

Fixed issues

• When a user tries to enroll the devices using Secure Hub 23.8.0, and the user name is of the format sAMAccount, the process might fail with the following error message:

  “Enrollment Failed, The MAM logged in user does not match enrolled user, please try enroll again.” [XMHELP-4410]

Known issues

There are no known issues in this release.

Secure Hub for iOS 23.8.0

Fixed issues

• When you enroll your iOS device in Citrix Endpoint Management (CEM) with nFactor, you might have issues establishing a micro VPN tunnel. [XMHELP-4390]

Known issues

There are no known issues in this release.

Known and fixed issues in older versions

For known and fixed issues in older versions of Secure Hub, see History of Secure Hub known and fixed issues.