iOS features

This article discusses the iOS features that are supported in Secure Mail.

Manage your feeds

You can organize your Feeds card based on your requirements. For user help documentation on this feature, see the Citrix User Help Center article, Organize your email.

Group notifications

With the Group notification feature, conversations in an email thread are grouped. You can quickly glance at grouped notifications on the lock screen of your device. Group notification settings are enabled by default on the device. The feature requires iOS 12.

Secure Mail Caller ID

In Secure Mail for iOS, you can identify incoming calls from your Secure Mail contacts by enabling Secure Mail Caller ID in your device settings. You must enable the following administrative prerequisite: In Citrix Endpoint Management, ensure that the CallerIDSupportEnabled MDX policy is enabled.

For user help documentation on this feature, see the Citrix User Help Center article, Set up caller ID.

Set colors in Calendars

For user help documentation on this Calendar feature, see the Citrix User Help Center article, Set colors for synchronized Secure Mail calendars.

Attach files from the Files app

In Secure Mail for iOS, you can attach files from the iOS native Files app. For more information about the iOS Files App, see the Apple article, Files App. For user help documentation on this feature, see the Citrix User Help Center article, View and attach files.

Spellcheck feature

Secure Mail spellcheck interacts with the device Auto-Capitalization and Check Spelling settings under General > Keyboard in the following ways:

Auto-Correction on Device Check Spelling on Device Check Spelling in Secure Mail Behavior
ON ON ON Red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.
OFF OFF ON Red line shows. When tapped, no suggestion appears.
ON ON OFF No red underline shows. When tapped, the word is highlighted in pink and a suggestion appears
OFF OFF OFF No red underline, highlighting, or suggestion appear.
ON OFF ON Red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.
OFF ON ON Red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.
ON OFF OFF No red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.
OFF ON OFF No red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.

Mailboxes screen

The Mailboxes screen displays all the accounts you have configured and has the following views:

  • All Accounts: Contains emails from all Exchange accounts that you have configured.
  • Individual accounts: Contains emails and folders of an individual account. These accounts appear as a list that you can expand to view the subfolders.

The All Accounts mailbox is the global view by default. This view contains attachments and emails from all Exchange accounts that you have configured on your device.

The All Accounts mailbox has the following menu items:

  • All attachments
  • Inbox
    • Unread
    • Flagged
  • Drafts
  • Sent Items
  • Outbox
  • Deleted Items

Although the All Accounts view displays your emails from multiple accounts collectively, the following actions use the email address of the default or primary account:

  • New message
  • New event

To change the email address of the sender while composing a new mail from the All Accounts view, tap the default address in the From: field and select a different account from the mail accounts that appear.

Note:

Composing an email from the conversation view auto-populates the From: field with the email address that conversation is addressed to.

Individual accounts

All the accounts you have configured appear as a list below All Accounts. The default or the primary account always appears first followed by the other accounts in alphabetical order.

The individual accounts display any subfolders you might have created. You can view the subfolders folders by tapping the V icon next to the folder.

The following actions are limited to individual accounts only:

  • Moving items.
  • Composing emails from conversation view.
  • Importing vCard.
  • Saving contacts.

Calendar

The calendar displays all events pertaining to the multiple accounts on your device. You can set colors to individual accounts to differentiate calendars events pertaining to individual accounts.

To set colors to calendar events

  1. Tap the Calendar icon in the footer bar and then tap the hamburger icon in the top left. The Calendar screen displays all the accounts you have configured.
  2. Tap on the default color displayed on the right of an Exchange account. The Colors screen displays the available colors for that account.
  3. Select a color of your choice and then tap Save.
  4. To return to the previous screen, tap Cancel. The selected color is set for all calendar events pertaining to that Exchange account.

When you are creating a calendar invitation or event, the Organizer field auto-populates with the email address of the default account. To change the mail account, tap this email address and select another account.

Note:

When you exit and then launch Secure Mail, the app restores the last configured calendar settings on your device.

You can perform a global search from the Mailboxes or the Contacts view. This action displays the appropriate results after searching all the accounts in the app. All searches from within an individual account displays results pertaining to that account only.

You can now print emails, calendar events, or inline images from your iOS device.

Prerequisites

Before you begin, ensure that the following requirements are met:

  • The Block AirPrint option is set to OFF.
  • The Allow viewers to print option is disabled in IRM.

By default, the print feature is enabled in Secure Mail for iOS. The printing feature might be controlled by your administrator through administrative policies via Apple AirPrint or Microsoft Information Rights Management (IRM). In these scenarios, printing an email, calendar event, or inline image will not work and an error message might appear.

To print emails

  1. Open the email item you want to print.
  2. Tap the More icon on the top left of the screen. The following options appear:
    • Move
    • Print

    Image of the email to print

  3. Tap Print. The Printer Options screen appears.

    localized image

  4. To select a printer, tap Select Printer. The Printer screen appears.

    Image of the printer options screen

  5. Select the printer you want to print to.

    Image of the printer list

  6. Tap or + to decrease or increase the number of copies you want to print.

  7. To print a specific page or a range of pages, tap Range. The Page Range screen appears. By default, All Pages is selected.

    Image of the page range option

  8. To change the page selection, swipe the page numbers up or down.

    Image of the page number option

  9. Tap Printer Options to go back to the Printer Options screen.

    Image of the print options list

  10. To print in black and white, tap the Black & White button. By default, Secure Mail prints in color.

  11. Tap Print on the top right to print the email.
  12. To cancel the print job, tap Cancel on the top left.

To print a calendar event

  1. Navigate to calendar and select an event.

    Image of a calendar event

  2. Tap the Print icon and follow the same instructions as mentioned in the preceding section To print emails.

    Image of the email options

To print inline images:

  1. Open the email item with the inline image.
  2. Tap the More icon. The following options appear:

    • Move
    • Print
    • Cancel

    Image of the email options

  3. Tap Print and follow the instructions as mentioned in the proceding section To print emails.

Multiple conference codes (Dial-In to a meeting)

Secure Mail for iOS supports multiple conference codes. You can now select a conference code, from a list of available conference codes, to join a meeting.

To dial-in to a meeting

  1. Open a meeting invite and tap Dial In.

  2. From the list of phone numbers that appear, select one to dial in.

  3. From the list of conference codes that appear, select one to join the meeting.

  4. Tap Call to join the meeting.

Modern authentication using Microsoft Office 365

Secure Mail for iOS supports modern authentication using Microsoft office 365. For details, see Modern authentication with Office 365.