iOS and Android features for Secure Mail

This article describes the iOS and Android features that are supported on Secure Mail.

Report phishing email (as a forward)

You can use the Report as phishing feature to report an email (as a forward) that you suspect of phishing. You can forward the suspicious messages to email addresses that admins configure in the policy. To enable this feature, an admin must configure the Report Phishing Email Address policy and set Report Phishing Mechanism as Report Via Forward in Endpoint Management console.

Important:

  • The Report as Phishing feature is supported for individual emails only and not supported for an entire conversation.
  • For IBM Lotus notes server, phishing mails are reported as an attachment. The attachment is sent to an email address or a list of addresses that is configured in the Report Phishing Mail Addresses policy.
  • The original email, that is reported as phishing and forwarded to the email addresses configured in the policy, is not deleted or hidden from the inbox.
  • Once a phishing email is reported from a particular sender, future emails from that sender are not blocked automatically.
  • When you report emails suspected of phishing, the subject line remains unchanged.

To report a phishing email (as a forward):

  1. You can use one of the following options:

    • Open an email and tap on More icon and select Report as phishing. Report as phishing from email
    • Swipe left on the email you suspect of phishing and tap More.
  2. From the slide-out, tap Report as phishing. Report as phishing slide-out
  3. On the confirmation box, tap Report. Report as phishing confirmation box

The email is reported and forwarded to the email address or addresses that the admin has configured in the policy.

Export Secure Mail calendar events

Using Secure Mail for iOS and Android, you can export Secure Mail calendar events to your device’s native calendar app. To enable this feature, tap Settings and drag the slider for Export Calendar Events to the right.

The following MDX policy values are available for the calendar event fields that appear in your personal calendar:

  • None
  • Meeting Time
  • Meeting Time, Subject, Location
  • (For Android) Meeting Time, Subject, Location, Notes
  • (For iOS) Meeting Time, Availability, Attendees, Subject, Location, Notes

For iOS

Although calendar events exported from Secure Mail are read/write, changes made to events outside of Secure Mail are not available.

Important:

  • This feature is visible but disabled in Secure Mail if one of the following is true:
    • The Export Calendar policy is set to OFF.
    • Your MDX version does not contain the policy
  • This feature will not work if email accounts are already configured in your personal calendar app and your iCloud account is disabled. This feature works if no other account is configured in your personal calendar app.
  • To launch the URL and edit the Secure Mail calendar events from your personal calendar, ensure that the value “ctxevent:” is included in the App URL Schemes MDX policy.

For Android

Calendar events that are exported from Secure Mail are read-only. To edit Secure Mail events, tap the Secure Mail Event link in your calendar event.

Important:

  • This feature is visible but disabled in Secure Mail if one of the following is true:
    • The Export Calendar policy is set to OFF.
    • Your MDX version does not contain the policy.
  • Ensure that the Inbound Document Exchange MDX policy is set to Unrestricted.
  • The Secure Mail Event link is not available on Samsung and Huawei devices.

Feed folders

Secure Mail for iOS and Android feature all your unread emails, meeting invites that require your attention, and your upcoming meetings in the Feeds folder.

To view your feed cards

Tap the Feeds icon at the bottom right in the footer tab bar.

Image of the Feeds icon

The following feed cards appear:

  • Unread
  • Meeting invites
  • Upcoming meetings

By default, Secure Mail displays feeds from your primary account only. If you have configured more than one account, you can view feeds from another account. To view feeds from other account, tap Feeds, tap the hamburger icon, and then select the respective account.

Image of the Feeds icon

Feeds are sorted based on the timestamp of the item and appear with the following upper limit:

  • Five unread emails
  • Two meeting invites
  • Three upcoming meetings

To view all the items in a feed card, tap See all.

Note:

The number of feeds displayed in each card depends on the sync mail period you have set on your device.

Enhancements to the Feeds folder

Following are the enhancements to the existing Feeds folder:

  • Meeting invites from all auto-synced folders appear in your Feeds card.
  • View up to five upcoming meetings in your Feeds card.
  • Upcoming meetings for the next 24-hour period appear in the Feeds card and are categorized into Today and Tomorrow sections.

Feeds enhancements

Joining meetings from Calendar

In Secure Mail, users can join meetings directly from invitations in Calendar. The following tables list which meeting types and phone number formats are supported, and dial-in requirements for each.

Supported meeting types

Meeting type Identification requirements Action after tapping Join Meeting
GoToMeeting (GTM) One of the following in the meeting content: 1) This type of URL: https://www1.gotomeeting.com/join/1234567892; 2) GTM access code in any of these formats: GTM: 123456789, GTM – 123456789, G2M – 123456789, G2M: 123456789 If the GTM app is installed, the app opens and user joins meeting. If the app is not installed, the user sees an option to go the app store to install GTM. For GTMs in the gotomeet.me/username format, the app opens and the user joins the meeting.
WebEx   Citrix Secure Web opens and opens the unwrapped WebEx app, if installed on the device. WebEx must be added as an exception in the Secure Web Restricted Open-in exception list on Android and in the Allowed URLs policy on iOS.
Skype for Business   Users can click a link that opens in Secure Web, which then opens the unwrapped Skype for Business app if installed on the device. Add the Skype for Business app as an exception in the Secure Web Restricted Open-In exception list policy on Android. Add the exception in the Allowed URLs policy on iOS.

Configuring the following list of policies allows users to tap a meeting link to open the relevant app.

Webex (Unwrapped app)

  • iOS - “Allow URLs” Policy”: +^wbx: Example policy string is ^http:,^https:,^mailto:=ctxmail:,+^citrixreceiver:,+^telprompt:,+^tel:,+^col-g2m-2:,+^col-g2w-2:,+^wbx:,+^maps:ios_addr:
  • Android - “Open-in Exclusions” Policy: {action=android.intent.action.VIEW scheme=wbx package=com.cisco.webex.meetings}

Skype for Business

  • iOS - “Allow URLs” Policy”: +^lync:
  • Android - “Open-in Exclusions” Policy:{action=android.intent.action.VIEW scheme=lync package=com.microsoft.office.lync15}

Skype

  • iOS - “Allow URLs” Policy”: +^skype:
  • Android - “Open-in Exclusions” Policy: {action=android.intent.action.VIEW scheme=skype package=com.skype.raider}

Dial-in specifications

The following list indicates the type of meeting and the respective supported phone number format and conference code format for each.

GoToMeeting (GTM)

Supported phone number formats:

  • Any phone number in GTM formats. Examples:
    • India (toll-free): 000 800 100 7855
    • United States (toll-free): 1 877 309 2073
  • Any phone number that satisfies RFC 3966 format standards. For details, see the Internet standards track protocol document.

Supported conference code formats:

The conference code is picked up from any of the following formats in the meeting body:

  • URL (*.gotomeeting.com/join/123456789)
  • URL (gotomeet.me/username format)
  • “GTM” formats, such as “GTM:123456789”
  • “G2M” formats such as “G2M:123456789”
  • Formats, such as “Access Code: 123456789”

WebEx

Supported phone number formats:

  • Any phone number in WebEx Call-in formats. Examples (both Verizon and U.S.):
    • 1-866-652-5088
    • 1-517-466-3109
  • Any phone number in WebEx Audio Connection formats. Example:
    • 1-650-479-3207 (US toll)
  • Any phone number that satisfies RFC 3966 format standards.

Supported conference code formats:

The meeting content must contain one of these formats:

  • Meeting number: 123 456 789
  • Access code: 123 456 789

Note:

For conference codes that are nine digits or fewer, the # key is added automatically to dial in to the meeting.

Skype for Business

Supported phone number formats:

Supported conference code formats:

The meeting body contains this text: “Conference ID: 123456789”

Note:

The # key is added automatically for Skype for Business meetings.

Generic audio conference information

Supported phone number formats:

  • Any phone number in RFC 3966 formats For details, see the Internet standards track protocol document. Examples:

    • 5555555555
    • (555) 555-5555
    • 555-555-5555
    • 555-555-555-5555 (in case of country code)
    • 1-555-555-5555
    • +1-555-555-5555

Note:

Use a single separator between digits in the phone number. For example, “) –” can cause the number not to be recognized.

Supported conference code formats:

Recommended format: “(phone number)”,”(code)”

You can specify up to four commas and provide the # key if necessary. See the table later in this document for a list of supported formats.

For an audio conference, the following formats let users tap Dial In. If they tap the phone number from the body of the calendar meeting, however, they can dial into the meeting. They must then type conference codes manually. The following phone number and conference code formats are supported.

Supported phone number formats Conference code separator Example
Any phone number in RFC 3966 formats    
Examples: 5555555555; (555) 555-5555; 555-555-5555; 555-555-555-5555 (in case of country code); 1-555-555-5555;+1-555-555-5555 Participant Code 1-888-999-9999 Participant Code: 9999999
  Participant PIN 1-888-999-9999 Participant PIN: 99999999
  Guest Code 1-888-999-9999 Guest Code: 99999999
  Guest PIN 1-888-999-9999 Guest PIN:99999999
  Participant/Guest Code 1-888-999-9999 Participant/Guest Code:99999999
  Chair Code 1-888-999-9999 Chair Code:99999999
  Chair PIN 1-888-999-9999 Chair PIN:99999999
  Chairperson Code 1-888-999-9999 Chairperson Code:99999999
  Chairperson PIN 1-888-999-9999 Chairperson PIN:99999999
  Host PIN 1-888-999-9999 Host PIN:99999999
  PIN 1-888-999-9999 PIN:99999999
  Access Code 1-888-999-9999 Access Code:99999999
  Code 1-888-999-9999 Code:99999999
  Conference Code 1-888-999-9999 Conference Code:99999999
  Conference ID 1-888-999-9999 Conference ID:99999999
  , +1 (631) 992-3240,958209234#
  ,, +1 (631) 992-3240,,958209234#
  ,,, +1 (631) 992-3240,,,958209234#
  ,,,, +1 (631) 992-3240,,,,958209234#
  passcode +1 (631) 992-3240 passcode 958209234#
  ext: +1 (631) 992-3240 ext:958209234#
  ext. +1 (631) 992-3240 ext. 958209234#
  ;ext= +1 (631) 992-3240; ext. 958209234#
  extn +1 (631) 992-3240 extn 958209234#
  HC +1 (631) 992-3240 HC 958209234#
  xtn +1 (631) 992-3240 xtn 958209234#
  xt +1 (631) 992-3240 xt 958209234#
  x +1 (631) 992-3240 x 958209234#
  PC +1 (631) 992-3240 PC 958209234#
  pc +1 (631) 992-3240 pc 958209234#

Personal calendar overlay

On iOS and Android devices, you can import your personal calendar from the native calendar app and view your personal events in Secure Mail. Enable this feature by going to Secure Mail settings and then turning On Personal Calendar. Select a color for your personal events that you want to display in Secure Mail. This is a read-only view that is only visible to users. The personal calendar information does not sync back to the Exchange or Lotus Notes mail server.

You enable the personal calendar overlay either from the pop-up notification or from Secure Mail settings.

The first set of figures show the feature on an iOS device. The subsequent set of figures show the feature on an Android device.

Image of iOS personal calendar feature

Image of iOS general settings with personal calendar feature

Image of enable personal calendar option on iOS

Once you have enabled the feature, you can select a color for your personal mail items.

Image of color option

Image of example color choice

Image of colored calendar

You can select which personal calendars appear from the settings screen.

Secure Mail also displays the following details about a personal calendar event:

  • Account name of the sender
  • Invitees
  • Meeting notes

Image of the calendar details

Secure Mail for Android displays any conflicts with your personal calendar event while creating or rescheduling an Exchange account calendar event.

Image of a calendar conflict on Android

Image of conflict details

The following video demonstrates the Personal Calendar overlay feature.

Image of video of personal calendar feature

Insert an inline image

The following procedure describes how to insert an inline image.

  1. To attach an inline image to your email, long press in the mail body. From the options that appear, tap Insert Picture.

    Image of the Insert Picture option

  2. Secure Mail may prompt you for access to your Photos. The Photos gallery appears. Navigate to the gallery and tap picture you want to insert.

    Image of the photo gallery

  3. The mail now contains the image you selected.

    Image of a message with a photo insert

Swipe to delete

On iOS and Android devices, you perform the following actions by swiping an email either left or right.

  • More
  • Flag
  • Delete
  • Mark

The following table captures the actions available on swipe gestures in various folders:

Folders Left swipe Long left swipe Right swipe  
  Inbox/Sent/Delete Delete; Flag/Unflag; More Delete Read/Unread
  Drafts Delete; Flag/Unflag Delete Read/Unread
  Outbox Delete; Resend/Cancel Delete No Action
  Server Results Forward; Reply/Reply All Reply/Reply All No Action

Tap on one of the menu items to perform further actions.

Image of the swipe action

You swipe right to perform the Mark action.

The following sections provide more information about each menu item.

The More menu displays the following options:

  • Reply
  • Reply All
  • Forward
  • Move
  • Cancel

Image of the More menu

The Flag option allows you to mark the email for faster reference. You can also use this option to clear the status of a previously flagged email.

The Delete option allows you to delete the selected email.

Image of the Delete option

You can also delete an email by long swiping the email item toward the left.

Image of the left long swipe

In both delete scenarios, the Undo button appears for a few seconds so you can reverse the action.

Image of the Undo button

You can delete multiple emails by long pressing an email item and then selecting the emails that you want to delete.

The Mark option allows you to mark an email as read or unread. This swipe gesture lets you toggle among the two Mark as states - Read and Unread.

Image of the Mark option

Join Skype for Business meetings on iOS and Android

You can join Skype for Business meetings seamlessly through Secure Mail. This feature requires the Skype for Business app to be installed on your device.

To join a Skype for Business meeting

  1. Tap on the Skype for Business meeting reminder or calendar event.
  2. In the Event Details screen, tap the Skype Join Meeting. The Skype for Business meeting starts in a new window.

    If you have not installed Skype for Business on your device, tap Install Skype to install the app.

In-app preview of attachments and other enhancements to attachments

You can now preview attachments (MS Office and images) in Secure Mail in-app, rather than by opening it by using third-party apps, such as QuickEdit.

You can perform the following actions when viewing attachments:

  • Select an existing message from your mailboxes to attach the file to.
  • Select a new message to attach the file to.
  • Save attachment for offline access.
  • Delete attachment from offline files.
  • Open attachment using a different application.
  • View the source email or calendar event of the attachment.

Note:

You can view the source email or calendar event when viewing attachments from the Attachments repository only.

You can also preview attachments in the following cases:

  • Viewing a message.
  • Composing a new message.
  • Attachments folder.
  • Calendar events.

To select a message to attach the file to

  1. Open the email with the attachment.

    Image of email with attachment

  2. Tap the attachment.

  3. Tap the Attach icon.

    The Inbox appears.

    Image of the Inbox

  4. Select an existing message to attach this file to or tap New message to attach this file to a new message.

    Image of message

    Image of new message

To save the attachment for offline access

  1. Open the attachment.
  2. Tap the More icon on the top right of the page and tap Save for Offline Access to save the attachment for offline access.

Image of the offline access option

To delete the attachment from offline files

  1. Open the attachment.
  2. Tap the More icon on the top right of the page and tap Remove from Offline Files to delete the attachment from the offline files.

Image of the remove option

To open the attachment by using a different application

  1. Open the attachment.
  2. Tap the More icon on the top right of the page and tap Open with. to open the attachment using a different application.

    Image of the open with different application option

  3. From the options that appear, tap on the one you want to open the attachment with.

    Image of options to open the attachment with

To view the source email or calendar event of the attachment

  1. Tap the Attachments icon in the bottom right of your screen.
  2. Tap OFFLINE.

    Image of offline files

  3. Tap the attachment and then tap the More icon on the top right of the screen.

    Image of the information icon

  4. The source email appears.

    Image of the source email

Migrating user names to email addresses (UPN)

In Secure Mail for iOS and Android, you can migrate from an Exchange user name and password based authentication to a UPN and password based authentication.

With this feature enabled, you do not have to do any of the following:

  • Reinstall Secure Mail.
  • Delete and add the account in Secure Mail.
  • Change the user name in Secure Mail.

Prerequisites

Before you proceed with this migration, ensure that users are running Secure Mail version 10.7.25 or later. To use this feature, you must enable the Attempt Username Migration On Auth Failure policy.

To migrate to UPN-based authentication

  1. Enable the Attempt Username Migration On Auth Failure policy in Endpoint Management.
  2. Migrate your Exchange user account to a new UPN that matches the user’s primary SMTP email address. This triggers an Authentication Failure. Secure Mail attempts authentication by using the primary SMTP email address.

On successful authentication, the user account is migrated to the updated UPN.

To verify the migration

On iOS devices: Go to Settings and then tap the account to view the details. On successful migration, the primary SMTP email address appears in the User Name field in the ACCOUNT screen.

On Android devices: Go to Settings and then tap the account to view the details. On successful migration, the primary SMTP email address appears in the Username field in the Account details screen.

Personal distribution lists

Prerequisites

  • Exchange Web Services (EWS) is enabled on your Exchange Server.
  • Microsoft Exchange Server version 10 SP1 or later.

Secure Mail for iOS and Android supports Personal Contact Groups. You can view contact groups that you have created on your Outlook desktop client in Secure Mail. The contact groups that you have created appear in Contacts in Secure Mail.

Note:

You cannot view members of a nested contact group in Secure Mail.

You can use the Personal distribution lists when you compose an email or create a calendar event. If you have created a Personal Contact Group (Distribution List) using Exchange, you can view the list in Secure Mail.

To view a personal distribution list

  1. In Secure Mail, open Contacts.
  2. Type the name of the contact group. The group appears in the search result.
  3. Tap the contact group to view the members.

    Image of the contact group

Note:

You cannot edit a contact group in Secure Mail.

To compose a mail to a contact group

  1. Open Secure Mail and tap the Edit floating action button to compose a mail.
  2. In the New Message screen, type the contact group’s name in the To: field.
  3. From the list of contacts that appear, select the contact group.

    Image of the list of contacts

    Contact groups are denoted by the following icon:

    Image of the contact group icon

To send a calendar invite to a contact group

  1. Open Secure Mail and navigate to Calendar.
  2. Tap the + icon to create a calendar event.
  3. In the New Event screen, tap Invitees to add members.
  4. Type the contact group’s name to send the invite to the group.

    Image of the contact group name

  5. From the list of contacts that appear, select the contact group.

Report phishing emails

Secure Mail for iOS and Android allows you to report mails suspected of phishing. To enable this feature, you must configure the Report Phishing Mail Addresses policy.

You can provide an email address or a list of comma-separated email addresses to report the phishing message.

Image of email lists to report phishing messages

To report phishing emails

  1. To report an email, swipe-left and tap More.

  2. Tap Report as phishing.

    Image of Report as phishing option

  3. Tap REPORT AND DELETE to confirm.

    Image of Report and Delete option

This email is reported to the address or addresses that you have configured.

Rich text signatures

In Secure Mail for iOS and Android, you can use images or links in your email signature. To update your signature, simply copy and paste images or links in the signature field.

Image of signature feature

To add a rich text signature

  1. Copy the image or URL you want to use.

  2. Navigate to Secure Mail > Settings > Signature.

  3. Paste the image or URL.

Alternatively, on iOS devices, you can long press in the signature field and tap Insert Picture to select an image from your gallery.

Folder sync

In Secure Mail for iOS and Android, you can tap the Sync icon to refresh all Secure Mail content. The Sync icon is present in Secure Mail slide outs, such as Mailboxes, Calendars, Contacts, and Attachments. When you tap the Sync icon, those folders that you have configured to auto refresh such as Mailboxes, Calendars, Contacts are updated. The timestamp of the last sync appears next to the Sync icon.

To sync your folders

  1. Open Secure Mail.

  2. From the available folders at the footer tab bar, tap the folder you want to sync.

    Image of the footer tab

  3. Tap the hamburger icon in the top left of your screen.

  4. Tap the Sync icon in the bottom left of your screen.

    Image of Folder Sync

    Image of Sync progress

  5. The folder is synced and your content is refreshed. The timestamp appears next to the Sync icon.

Photo attachment improvements

In Secure Mail for iOS and Android, you can attach photos easily by tapping the new Gallery icon.

To attach photos to your email

  1. Open Secure Mail.

  2. Tap Compose to create a mail or tap the Respond floating action button to respond to an email.

  3. Tap the Gallery icon next to the Attachments icon in the bottom right of your screen.

    Image of the Gallery icon

  4. Your gallery appears at the bottom of your screen along with the Camera and Recent icons.

  5. Navigate and select the images you want to attach from your gallery or tap the Camera icon to take a picture.

    Image of the Select Images option

    Note:

    When you tap the Attachments icon, the following options appear:

    • Files
    • ShareFile (now, Citrix Files)
    • From Mail Attachments

    Image of the Attachment options