Known and fixed issues

The following issues are known or fixed the current release of Secure Mail:

Known issues and fixed issues in Secure Mail 19.7.5

Known issues in Secure Mail 19.7.5

There are no known issues in this release.

Fixed issues in Secure Mail 19.7.5

  • In Secure Mail for Android, you receive multiple notifications for an email that has already been read. [CXM-67588]
  • In Secure Mail for iOS, calendar does not sync, and the following error appears: “Couldn’t sync Calendar”. [CXM-69023]

Known issues and fixed issues in earlier versions

Known issues in Secure Mail 19.6.5

There are no known issues in this release.

Fixed issues in Secure Mail 19.6.5

  • In Secure Mail for iOS, when you respond to an email, only your response was visible in the Outbox and not the entire thread. [CXM-63994]
  • In Secure Mail for Android, email content is not rendered correctly. [CXM-66710]
  • When you modify the time of a calendar event by dragging and dropping the event and then send an update, the responses of the invitees are not reset. [CXM-68078]
  • Secure Mail for Android crashes intermittently when you try to change the time of a calendar event by dragging and dropping the event. [CXM-68080]

Known issues and fixed issues in Secure Mail 19.5.5

Known issues in Secure Mail 19.5.5

  • In Secure Mail for Android, when the Network Access policy is set to Tunneled - Web SSO, you are unable to establish an HttpURLConnection. [CXM-66317]
  • In Secure Mail for iOS, the notification response options do not work when the app is not running in the foreground or the background. [CXM-68079]

Fixed issues in Secure Mail 19.5.5

In Secure Mail for Android, when you send an email, the recipients receive the email multiple times. This issue occurs in devices running Android 8 or later. [CXM-66290]

Known issues in Secure Mail 19.5.0

On devices running iOS, you are able to connect to Wi-Fi networks outside of the allowed Wi-Fi networks defined in the Allowed Wi-Fi networks MDX policy. This issue allows you to open Secure Mail and Secure Web for iOS through networks that are not listed in the MDX policy. [CXM-66730]

Fixed issues in Secure Mail 19.5.0

  • In Secure Mail for Android, you are unable to paste email addresses into the To: or Cc/Bcc: fields when you are composing a new email. However, you are able to paste email addresses into the To: or Cc/Bcc: fields when you are replying to an email. [CXM-64752]
  • In Secure Mail for Android, you are unable to save account configuration settings when you enroll Android Enterprise devices. [CXM-65138]
  • In Secure Mail for Android, the inbox becomes empty after using it for a few days. [CXM-67159]

Known and fixed issues in Secure Mail for Android 19.4.6

There are no known or fixed issues in this release.

Known issues in Secure Mail 19.4.5

There are no known issues in this release.

Fixed issues in Secure Mail 19.4.5

  • In Secure Mail for iOS, when you send a meeting request in Outlook and edit it in Secure Mail, the meeting does not update in Outlook. The recipients do not receive the update as well. This issue also occurs when you create a meeting request in Secure Mail and edit it in Secure Mail. [CXM-62511]
  • In Secure Mail for iOS, calendar does not sync, and the following error appears: “Couldn’t sync Calendar”. [CXM-62796]
  • In Secure Mail for Android, some meeting invites that you create using Outlook do not reflect in your Secure Mail calendar. [CXM-63552]
  • In Secure Mail for Android, recurring meetings appear at a delayed time and updates made to the meetings are not correctly synced. [CXM-65263]

Known issues in Secure Mail 19.3.5

There are no known issues in this release.

Fixed issues in Secure Mail 19.3.5

  • In Secure Web for iOS, you can’t paste the bitly URL in the browser. [CXM-56276]
  • In Secure Mail for iOS, the following error message appears for every mail that you receive: Unable to fetch this message. Please open Secure Mail. [CXM-56418]
  • In Secure Mail for iOS, when users open the application and enter a PIN, they frequently get the following error message “Company network unavailable”. [CXM-59776]
  • Secure Mail for iOS fails to sync after you have switched to multifactor authentication. [CXM-62176]

Known issues in Secure Mail 19.3.0

There are no known issues in this version.

Fixed issues in Secure Mail 19.3.0

  • In Secure Mail for iOS, when there is a request timeout because of an invalid network session, the following notification banner appears intermittently when you receive an email: Secure Mail is unable to fetch this message due to a request timeout. [CXM-62561]
  • In Secure Mail for Android, you cannot receive Firebase Cloud Messaging (FCM) notifications from mozaiekwonen.xm.cloud.com. [CXM-62146]
  • In Secure Mail for Android, when you update a calendar event, the changes do not sync with Outlook Office 365. [CXM-62227]
  • In Secure Mail for Android, emails containing attachments are not sent when there is poor or no network connectivity. These emails remain in the outbox even after the network connectivity is restored. [CXM-64297]

Known issues in Secure Mail 19.2.0

In Secure Mail for iOS, when the certificate has the certificate transparency option enabled with Online Certificate Status Protocol (OCSP) stapling, Secure Mail configuration fails on iOS 12.1.1 and later.

Fixed issues in Secure Mail 19.2.0

  • In Secure Mail for iOS, you cannot copy the text from the subject field in Secure Mail to Secure Notes version 10.8.6.6. [CXM-61060]
  • In Secure Mail for Android, if predictive text is enabled on Samsung devices, the last word of the text is underlined. The last word in the signature is saved with an underline when you leave no space, and the recipient can see it too. [CXM-60894]
  • In Secure Mail for Android, when you receive an email digest, the images are not shown. [CXM-62280]
  • Secure Mail for Android crashes at launch when Intune Company Portal version 5.0.4324.0 is installed. For more details, see this Support Knowledge Center article. [CXM-62516]

Known and fixed issues in Secure Mail for iOS version 19.1.6

There are no known or fixed issues in this release.

Known issues in Secure Mail 19.1.5

There are no known issues in this release.

Fixed issues in Secure Mail 19.1.5

  • In Secure Mail for iOS, the following error message appears for every mail that you receive: Unable to fetch this message. Please open Secure Mail [CXM-56418]
  • In Secure Mail for iOS, you frequently get the following error message Company network unavailable, when they open the application and enter PIN. [CXM-59766]
  • In wrapped Android applications, the UserAgent string gets appended multiple times, causing the header size to increase. This behavior results in an error and the page fails to load. [CXM-59869]

Fixed issues in Secure Mail 19.1.0

  • When Secure Mail fails to connect to the Exchange Server, the following message appears on the email notification banner:

    “We are unable to fetch this message as your session has expired. Open Secure Mail to renew your session.”

    This issue is fixed and the message is updated as follows:

    “Secure Mail is unable to connect to your organization’s network. Please contact your administrator.” [CXM-59128]

  • For users running O365 mailboxes, repeatedly performing notification response actions such as Yes, No, May be, or Delete causes Office 365 throttling and the following error message appears:

    “The server is busy. Please try again.” [CXM-60123]

  • In Secure Mail for Android, if you are using the Turkish language, you are unable to send emails to recipients whose address contains the character “I”. [CXM-59093]
  • In Secure Mail for Android, users are unable to select and highlight the subject line of an email. [CXM-59185]
  • In Secure Mail for Android, logon fails if the password contains the character €. [CXM-59654]
  • In Secure Mail for Android, when the Sync with local contacts setting is enabled, all your Secure Mail contacts are exported to your native contacts. After syncing, phone fields such as mobile, work, home, work fax, and home fax, do not appear in the correct order. For example, in your native contacts, the fax number appears above the mobile number. Users cannot change this order. [CXM-57994]

Fixed issues in Secure Mail 18.12.0

  • In Secure Mail for iOS, when you receive a mail in the Rich Text Format (RTF), certain types of inline attachments and the attachment symbol are not visible. [CXM-59121]
  • In Secure Mail for iOS, when rich push notifications are enabled and you turn off and turn on Mail Notifications, the Mail Type option appears intermittently. [CXM-59122]
  • If you are running Client Based Authentication mechanism in your environment, Secure Mail is unable to auto sync emails intermittently. Performing a manual sync fetches a few emails only. [CXM-59650]

Fixed issue in Secure Mail 18.11.1

  • In Secure Mail for Android with connections to IBM Notes Traveler 9.0.1 SP 10, emails with attachments remain in the Outbox. [CXM-58962]

Fixed issues in Secure Mail 18.11.0

  • In Secure Mail for Android, embedded images are not viewable within an email. [CXM-53556]
  • Secure Mail for Android crashes while opening an email whose signature contains an embedded URL, such as file://C:\...jpg. [CXM-58219]

Fixed issues in Secure Mail 18.10.5

  • When the Enable iOS data protection MDX policy is enabled, you receive the “You have new email” notification intermittently. [CXM-55491]
  • On the iPhone XS, attachments can’t be downloaded or sent and downloaded images can’t be displayed. [CXM-57030]
  • When users modify a recurring meeting for accounts running Exchange ActiveSync version 16 and later, the meeting does not update in Exchange Server. As a result, the meeting is not synchronized between Secure Mail and Outlook. [CXM-57200]

Fixed issues in Secure Mail 18.10.0

  • In Secure Mail for Android, users cannot view inline images that point to servers other than Exchange servers. [CXM-56736] [CXM-55843]
  • In Secure Mail for Android, the PIN number was not appended with the dial-in number while joining Webex meetings. You have to manually type the PIN number. [CXM-56002]
  • Secure Mail for Android crashes while trying to export Secure Mail calendar if your personal calendar is not configured. [CXM-56264]
  • On the iPhone XS, in Secure Mail for iOS, attachments can’t be downloaded or sent and downloaded images can’t be displayed. [CXM-57030]

Fixed issues in Secure Mail 18.9.0

  • The client workstation changes randomly with every NT LAN Manager (NTLM) authentication request. [CXM-55177]
  • Secure Mail sync on Android P intermittently stops working when the device is in battery saver mode. [CXM-55441]
  • Secure Mail crashes while trying to export Secure Mail calendar if your personal calendar is not configured. [CXM-56264]

Fixed issues in Secure Mail 10.8.65

  • When FIPs is enabled and users run Secure Mail for iOS on an iOS 11.3 device, the Cut and Copy, and Paste MDX policies do not work as expected. [CXM-53993]
  • When using Secure Mail for iOS on shared devices, new users can view the emails of a previous user even though that user had logged off. If the new user taps a folder to refresh the display, the previous users’ emails no longer appear. [CXM-55176]

Fixed issues in Secure Mail 10.8.60

Note:

Secure Mail versions 10.8.25 to 10.8.60 include no known issues.

  • In Secure Mail for iOS running on IBM Lotus Domino servers, you are unable to use the search icon in your inbox. [CXM-53782]
  • When users enroll a device running Secure Mail for Android with Intune company portal, Secure Mail stops working. [CXM-54178]
  • Secure Mail for iOS crashes while syncing a large number of mail folders from the server during an FTU flow. [CXM-54371]
  • In Secure Mail for iOS, print preview of PDFs appear smaller. [CXM-54482]
  • In Secure Mail for Android, multiple email IDs are not auto populated while responding to emails. [CXM-54811]

Fixed issues in Secure Mail 10.8.55

  • In Secure Mail for iOS, the Week view of the calendar renders incorrectly on an iPad Pro, when viewed in the landscape mode. [CXM-53723]
  • On Android, Secure Mail crashes when users are signed out of Secure Hub. [CXM-53930]
  • On iOS devices, Secure Web and Secure Mail 10.8.45 crash on launch. [CXM-54089]

Fixed issues in Secure Mail 10.8.50

  • Secure Mail for iOS cannot save video files to ShareFile. [CXM-42238]
  • When you enable push notifications in Secure Mail for Android, you do not receive notifications for new emails. This issue occurs intermittently. [CXM-53135]

Fixed issues in Secure Mail 10.8.45

Secure Mail version 10.8.45 included no fixed issues.

Fixed issues in Secure Mail 10.8.40

In Secure Mail for iOS, a duplicate notification appears intermittently for every new email you receive. [CXM-51473]

Fixed issues in Secure Mail 10.8.35

  • In Secure Mail for Android, automatic synchronization stops intermittently. Users need to synchronize manually in order for some new messages from Office 365 servers to appear in Secure Mail. [CXM-49354, CXM-52716]
  • In Secure Mail for Android, even though you disable email notifications in Secure Mail for email and calendar events, the notifications still appear, and a sound notification occurs. [CXM-50479]
  • When you create an All-day event using Secure Mail for Android, incorrect dates are displayed in your outlook calendar. [CXM-50612]
  • In Secure Mail for Android, Exchange personal contact groups are not synchronizing to the app. [CXM-51190]
  • When SSO is configured, Secure Mail for Android SSO to Exchange fails. Users are prompted for a password to sign in. [CXM-51343]

Fixed issues in Secure Mail 10.8.25

  • In Secure Mail for Android, a delay occurs when users sync a calendar invitation with Office 365. The issue occurs when creating or updating a calendar invitation. [CXM-49596]
  • In Secure Mail for Android, when users type a single letter in the cc: field and then tap Send: Secure Mail sends the message to the first user in the list of frequently used users. Instead, a notification should appear that the cc: field entry is invalid. [CXM-50476]
  • On Zebra T51 devices running Android 7, users cannot install the Citrix Launcher app. [CXM-50621]
  • When NetScaler Gateway is configured with certificate-based authentication: In Secure Mail for iOS, every time users receive a new message, the “You have new mail” message appears. Instead, the notification should list the sender name, subject, and body preview. [CXM-51075]

Fixed issues in Secure Mail 10.8.20

  • If the Intune Company Portal app is installed on Android devices enrolled in the MAM-Only mode, in Endpoint Management, Secure Mail attempts to redirect to the Microsoft Login page. The following error message appears: “Did not receive any configuration for the app. Please contact your administrator to configure the app.” [CXM-48135]
  • In Secure Mail for Android, sign in fails if your user name or password contains special characters such as ä, ö, ü, or €. [CXM-48197]
  • On Android devices, a restart allows you to bypass authentication to access Secure Mail. [CXM-48444]
  • In Secure Mail for Android, when you reply to emails before inline images are downloaded, mails are stuck in your Outbox. This issue occurs when the Show pictures setting is enabled in your settings. [CXM-49222]
  • In Secure Mail for iOS, if the IRM policy is ON and email classification is set to Protected, you are not able to view attachments when you download the complete mail. [CXM-49544]

Fixed issues in Secure Mail 10.8.10

  • After updating to Secure Mail 10.7.25 for iOS, the Message-ID header is missing brackets (< and >). [CXM-46029]
  • In Secure Mail for iOS, after users add a calendar invitation from Outlook, intermittently the app crashes. This issue occurs if your calendar invitation contains an Emoji. [CXM-46250]
  • On iOS, after upgrading Mobile productivity apps to 10.7.30, if Log Level is set to 11 or higher, Secure Mail is slow and crashes if left open. [CXM-46721]
  • In Secure Mail for iOS, duplicate notifications appear intermittently if the Control Locked Screen Notifications policy is set to Count Only. [CXM-47461]
  • In Secure Mail for Android, when users copy and paste four or more email addresses in the To: field, the app crashes. [CXM-46578]

Known issues in version 19.1.0

There are no known issues in version 19.1.0.