Known and fixed issues

This article also includes issues with MDX that affect Secure Mail.

Fixed issue in Secure Mail for Android 18.11.1

  • In Secure Mail for Android with connections to IBM Notes Traveler 9.0.1 SP 10, emails with attachments remain in the Outbox. [CXM-58962]

Fixed issues in version 18.11.0

  • In Secure Mail for Android, embedded images are not viewable within an email. [CXM-53556]
  • Secure Mail for Android crashes while opening an email whose signature contains an embedded URL, such as file://C:\...jpg. [CXM-58219]

Fixed issues in version 18.10.5

Secure Mail for iOS:

  • When the Enable iOS data protection MDX policy is enabled, you receive the “You have new email” notification intermittently. [CXM-55491]
  • On the iPhone XS, attachments can’t be downloaded or sent and downloaded images can’t be displayed. [CXM-57030]

Secure Mail for Android:

  • When users modify a recurring meeting for accounts running Exchange ActiveSync version 16 and later, the meeting does not update in Exchange Server. As a result, the meeting is not synchronized between Secure Mail and Outlook. [CXM-57200]

Fixed issues in version 18.10.0

  • In Secure Mail for Android, users cannot view inline images that point to servers other than Exchange servers. [CXM-56736] [CXM-55843]
  • In Secure Mail for Android, the PIN number was not appended with the dial-in number while joining Webex meetings. You have to manually type the PIN number. [CXM-56002]
  • Secure Mail for Android crashes while trying to export Secure Mail calendar if your personal calendar is not configured. [CXM-56264]
  • On the iPhone XS, in Secure Mail for iOS, attachments can’t be downloaded or sent and downloaded images can’t be displayed. [CXM-57030]

Known issues in version 18.10.5

  • There are no known issues in version 18.10.5.

Known issues in version 18.10.0

  • In Secure Mail for Android, internal sites do not load with micro VPN configured. [CXM-56744]

Known issues in version 18.9.0

  • There are no known issues in version 18.9.0.

Known issues in version 10.8.65

  • There are no known issues in version 10.8.65.

Fixed issues in version 18.9.0

Secure Mail for Android

  • The client workstation changes randomly with every NT LAN Manager (NTLM) authentication request. [CXM-55177]
  • Secure Mail sync on Android P intermittently stops working when the device is in battery saver mode. [CXM-55441]
  • Secure Mail crashes while trying to export Secure Mail calendar if your personal calendar is not configured. [CXM-56264]

Fixed issues in version 10.8.65

Secure Mail for iOS

  • When FIPs is enabled and users run Secure Mail for iOS on an iOS 11.3 device, the Cut and Copy, and Paste MDX policies do not work as expected. [CXM-53993]
  • When using Secure Mail for iOS on shared devices, new users can view the emails of a previous user even though that user had logged off. If the new user taps a folder to refresh the display, the previous users’ emails no longer appear. [CXM-55176]

Fixed issues in version 10.8.60

Note:

Secure Mail versions 10.8.25 to 10.8.60 include no known issues.

  • In Secure Mail for iOS running on IBM Lotus Domino servers, you are unable to use the search icon in your inbox. [CXM-53782]
  • When users enroll a device running Secure Mail for Android with Intune company portal, Secure Mail stops working. [CXM-54178]
  • Secure Mail for iOS crashes while syncing a large number of mail folders from the server during an FTU flow. [CXM-54371]
  • In Secure Mail for iOS, print preview of PDFs appear smaller. [CXM-54482]
  • In Secure Mail for Android, multiple email IDs are not auto populated while responding to emails. [CXM-54811]

Fixed issues in version 10.8.55

  • In Secure Mail for iOS, the Week view of the calendar renders incorrectly on an iPad Pro, when viewed in the landscape mode. [CXM-53723]
  • On Android, Secure Mail crashes when users are signed out of Secure Hub. [CXM-53930]
  • On iOS devices, Secure Web and Secure Mail 10.8.45 crash on launch. [CXM-54089]

Fixed issues in version 10.8.50

  • Secure Mail for iOS cannot save video files to ShareFile. [CXM-42238]
  • When you enable push notifications in Secure Mail for Android, you do not receive notifications for new emails. This issue occurs intermittently. [CXM-53135]

Fixed issues in version 10.8.45

Secure Mail version 10.8.45 included no fixed issues.

Fixed issues in version 10.8.40

Secure Mail

In Secure Mail for iOS, a duplicate notification appears intermittently for every new email you receive. [CXM-51473]

Fixed issues in version 10.8.35

Secure Mail

  • In Secure Mail for Android, automatic synchronization stops intermittently. Users need to synchronize manually in order for some new messages from Office 365 servers to appear in Secure Mail. [CXM-49354, CXM-52716]
  • In Secure Mail for Android, even though you disable email notifications in Secure Mail for email and calendar events, the notifications still appear, and a sound notification occurs. [CXM-50479]
  • When you create an All-day event using Secure Mail for Android, incorrect dates are displayed in your outlook calendar. [CXM-50612]
  • In Secure Mail for Android, Exchange personal contact groups are not synchronizing to the app. [CXM-51190]
  • When SSO is configured, Secure Mail for Android SSO to Exchange fails. Users are prompted for a password to sign in. [CXM-51343]

Fixed issues in version 10.8.25

  • In Secure Mail for Android, a delay occurs when users sync a calendar invitation with Office 365. The issue occurs when creating or updating a calendar invitation. [CXM-49596]
  • In Secure Mail for Android, when users type a single letter in the cc: field and then tap Send: Secure Mail sends the message to the first user in the list of frequently used users. Instead, a notification should appear that the cc: field entry is invalid. [CXM-50476]
  • On Zebra T51 devices running Android 7, users cannot install the Citrix Launcher app. [CXM-50621]
  • When NetScaler Gateway is configured with certificate-based authentication: In Secure Mail for iOS, every time users receive a new message, the “You have new mail” message appears. Instead, the notification should list the sender name, subject, and body preview. [CXM-51075]

Fixed issues in version 10.8.20

  • If the Intune Company Portal app is installed on Android devices enrolled in the MAM-Only mode, in Endpoint Management, Secure Mail attempts to redirect to the Microsoft Login page. The following error message appears: “Did not receive any configuration for the app. Please contact your administrator to configure the app.” [CXM-48135]
  • In Secure Mail for Android, sign in fails if your user name or password contains special characters such as ä, ö, ü, or €. [CXM-48197]
  • On Android devices, a restart allows you to bypass authentication to access Secure Mail. [CXM-48444]
  • In Secure Mail for Android, when you reply to emails before inline images are downloaded, mails are stuck in your Outbox. This issue occurs when the Show pictures setting is enabled in your settings. [CXM-49222]
  • In Secure Mail for iOS, if the IRM policy is ON and email classification is set to Protected, you are not able to view attachments when you download the complete mail. [CXM-49544]

Fixed issues in version 10.8.10

Secure Mail for iOS

  • After updating to Secure Mail 10.7.25 for iOS, the Message-ID header is missing brackets (< and >). [CXM-46029]
  • In Secure Mail for iOS, after users add a calendar invitation from Outlook, intermittently the app crashes. This issue occurs if your calendar invitation contains an Emoji. [CXM-46250]
  • On iOS, after upgrading Mobile productivity apps to 10.7.30, if Log Level is set to 11 or higher, Secure Mail is extremely slow and crashes if left open. [CXM-46721]
  • In Secure Mail for iOS, duplicate notifications appear intermittently if the Control Locked Screen Notifications policy is set to Count Only. [CXM-47461]

Secure Mail for Android

In Secure Mail for Android, when users copy and paste four or more email addresses in the To: field, the app crashes. [CXM-46578]