Citrix Secure Private Access™ Hybrid Deployment

Collect client logs

November 25, 2025

Contributed by:

Chrome Enterprise Premium logs

If you experience issues on the client side with Chrome Enterprise Premium, collect the extension logs for both Secure Enterprise Browser and Citrix Secure Access.

Steps to capture logs for the Secure Enterprise Browser extension

Open the Chrome browser.
Switch to your managed Chrome profile.
Click the Extensions icon and select Manage extensions.
Under Secure Enterprise Browser, click Details.

Details

Select Extension options.

Extension options

Click DOWNLOAD LOG.

Download logs

Save the downloaded log files to your computer.

Steps to capture logs for Citrix Secure Access Extension

Open the Chrome browser.
Switch to your managed Chrome profile.
Click the Citrix Secure Access extension icon next to the address bar.
Select Export Logs.

Export logs

Save the exported log files to your computer.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

Was this helpful

Collect client logs

November 25, 2025

Contributed by:

November 25, 2025

Contributed by:

Collect client logs

Chrome Enterprise Premium logs

Steps to capture logs for the Secure Enterprise Browser extension

Steps to capture logs for Citrix Secure Access Extension

In this article