Subscribe to the service

Introduction

You can subscribe to the Citrix Virtual Apps and Desktops Standard for Azure service (and order the Citrix Azure Consumption Fund) through Citrix or through the Azure Marketplace. You can evaluate this service through Citrix.

If you currently subscribe to Citrix Virtual Apps Essentials or Citrix Virtual Desktops Essentials, you can upgrade to Citrix Virtual Apps and Desktops Standard for Azure.

A comprehensive order has two parts:

  • Citrix Virtual Apps and Desktops Standard for Azure service: Allows you to use your own (customer-managed) Azure subscriptions.
  • Citrix Azure Consumption Fund: Further allows you to use a Citrix-managed Azure subscription, in addition to your own Azure subscriptions. Using a Citrix-managed subscription offers the following benefits:

The Citrix Azure Consumption Fund isn’t required. However, if you don’t have it, you are restricted to using only your own Azure subscriptions, and you do not receive the other feature benefits.

The ordering process differs slightly, depending on the whether you order through Citrix or Azure Marketplace:

  • When you order through Citrix, you can order the Citrix Virtual Apps and Desktops Standard for Azure service and the Citrix Azure Consumption Fund at the same time.
  • When you order through Azure Marketplace, you first order the Citrix Virtual Apps and Desktops Standard for Azure service. Then, you order the Citrix Azure Consumption Fund.

    If you decide to order only the service, you can order the Citrix Azure Consumption Fund later, either through Azure Marketplace or through your Citrix account representative.

Regardless of where you order the service and consumption fund, Citrix provides onboarding help. We’ll also check to ensure that the service is running and configured correctly.

Ordering summary

Summary of order steps:

  1. Get a Citrix Cloud account.

    If you already have a Citrix Cloud account and currently subscribe to a Citrix Virtual Apps and Desktops service, see If you currently subscribe to a Citrix Virtual Apps and Desktops service.

  2. Order the service and consumption fund through Azure Marketplace, or order through Citrix.

Trials

When you’re granted a trial, you can use a Citrix-managed Azure subscription to create catalogs, master images, and other tasks. From the trial, you can convert to a paid service subscription.

If you have Citrix-managed resources at that time, you must either purchase consumption or delete those Citrix-managed resources. If you do not purchase consumption, those resources will be deleted automatically, which might affect users.

Get a Citrix Cloud account

To sign up for a Citrix Cloud account and request a trial, go to https://onboarding.cloud.com. For details about that process, see Sign up for Citrix Cloud. Your account has an Organization ID (OrgID) that always appears in the upper right corner of the Citrix Cloud console.

Next steps: Order the service through Citrix or through Azure Marketplace.

If you currently subscribe to a Citrix Virtual Apps and Desktops service

A Citrix Cloud account allows you to subscribe to only one of the Citrix Virtual Apps and Desktops services (or one edition) at a time. For example, you can subscribe to Citrix Virtual Apps and Desktops Premium edition OR this service, but not both. Several compatibility examples are listed below.

If you currently subscribe to a Citrix Virtual Apps and Desktops service, and want to subscribe to this service, you must either:

  • Subscribe to this service using a different Citrix Cloud account (OrgID).
  • Decommission the service you already have, and then order this service. For decommission instruction, see CTX239027.

Service compatibility examples

If you currently subscribe to Workspace Premium Plus, you cannot use the same OrgID to order:

  • Citrix Virtual Apps and Desktops Standard for Azure
  • Citrix Virtual Apps Essentials or Citrix Virtual Desktops Essentials
  • Citrix Azure Consumption Fund

If you currently subscribe to Citrix Virtual Apps and Desktops Standard for Azure (or its former name, Citrix Managed Desktops), you cannot use the same OrgID to order:

  • Workspace Premium Plus
  • Citrix Virtual Apps and Desktops Advanced or Citrix Virtual Apps and Desktops Premium
  • Citrix Virtual Apps or Citrix Virtual Desktops
  • Citrix Virtual Apps Essentials or Citrix Virtual Desktops Essentials

Order through Citrix

You can order this service (including the consumption fund) through Citrix Cloud, or through your Citrix account representative.

Through Citrix Cloud:

  1. Sign in to Citrix Cloud. Click Request Trial on the Virtual Apps and Desktops for Azure service tile. Complete the requested information. The text on the tile changes to Trial Requested.
  2. Citrix contacts you. When the service is available for you to use, the text on the service tile changes to Manage.
  3. Sign in to Citrix Cloud. On the Virtual Apps and Desktops for Azure tile, click Manage. The first time you access the service, you’re taken to the Welcome page.

Cancel a monthly subscription through Citrix

Monthly subscriptions renew automatically at the beginning of each month. You can use the service dashboard to cancel a monthly subscription that you ordered through Citrix.

(You cannot use the service dashboard to cancel other subscription types that you ordered through Citrix, or orders placed through Azure Marketplace.)

To cancel a monthly subscription:

  1. Sign in to Citrix Cloud.
  2. In the upper left menu, select My Services > Virtual Apps and Desktops for Azure.
  3. From the Manage dashboard, expand General on the right.
  4. Click Cancel Subscription.
  5. Your active resources are listed, such as catalogs, images, and connections. The page outlines the actions Citrix takes during a cancellation. It also informs you of actions you must take, if any. Indicate why you’re canceling the service. Optionally, provide more feedback. When you’re done, click Cancel Subscription.
  6. Confirm that you understand the terms of the cancellation.

A banner on the service dashboard indicates receipt of your cancellation request.

If you cancel your subscription accidentally, contact your Citrix sales representative or Citrix partner before the end of the month to reactivate the service.

Order through Azure Marketplace

Order the Citrix Virtual Apps and Desktops Standard for Azure service first, then order the Citrix Azure Consumption Fund.

You cannot order the consumption fund without having previously purchased the service. You cannot combine the service and consumption fund in one order.

This service is not offered through the Azure Cloud Solutions Providers portal. If you are a priority support customer, or interested in priority support, contact your Citrix account representative.

Requirements:

  • The OrgID from your Citrix Cloud account.
    • If you have a Citrix Cloud account, but don’t know the OrgID, look in the upper right corner of the Citrix Cloud console. Or, look at the email you received when you created the account.
    • If you don’t have a Citrix Cloud account, follow the guidance in Get a Citrix Cloud account.
  • An Azure account and at least one Azure subscription in that account.

To order the service:

  1. Sign in to the Azure Marketplace using your Azure account credentials.
  2. Search for and then navigate to Citrix Virtual Apps and Desktops Standard for Azure.
  3. Click Get it now.
  4. Click Set up + subscribe.
  5. On the Subscribe page:
    • In Name, enter an easily recognizable name, such as “My Managed Desktops.” You can use this name later, if you want to change the service subscription.
    • Select one of your Azure subscriptions to be used for billing. This subscription is specific to billing. It does not affect where user resources will be located.
    • The yearly price per user is displayed. (Monthly billing is not currently available.)
    • Indicate how many users you want to support, in the range 25 – 100000.
    • Enter your email address and telephone number.

    When you’re done, click Subscribe.

  6. On the Subscription progress page, when the Configure SaaS account on publisher’s site button becomes active (blue), click it. You’re automatically directed to a Citrix order activation page.
  7. On the Citrix order activation page, enter your Citrix Cloud OrgID. The email address you entered earlier is shown. You can change it, if needed. When you’re done, click Activate Order.
  8. Citrix sends you an email when your service is provisioned. Provisioning can take a while. If you don’t receive the email by the following day, contact Citrix Support. Do not delete the Citrix Virtual Apps and Desktops Standard for Azure resource in Azure. Deleting that resource cancels your subscription.

    When you receive the email from Citrix, you can begin using the service. Remember: With only the service, you can use only your own Azure subscriptions.

To order the consumption fund:

  1. Sign in to the Azure Marketplace using your Azure account credentials.
  2. Search for and then navigate to Citrix Azure Consumption Fund.
  3. Click Get it now.
  4. Click Set up + subscribe.
  5. On the Subscribe page:

    • In Name, enter an easily recognizable name, such as “My Managed Desktops.” You can use this name later, if you want to change the service subscription.
    • Indicate how many users you want to support, in the range 25 – 100000.
    • Enter your email address and telephone number.

    When you’re done, click Subscribe.

  6. On the Subscription progress page, when the Configure SaaS account on publisher’s site button becomes active (blue), click it. You’re automatically directed to a Citrix order activation page.
  7. On the Citrix order activation page, enter your Citrix Cloud OrgID. The email address you entered earlier is shown. You can change it, if needed. When you’re done, click Activate Order.
  8. Fulfillment of the consumption fund order does not take much time. When Citrix is notified of the order, a banner appears in the Citrix Virtual Apps and Desktops Standard service console, indicating that a Citrix-managed subscription is being prepared for you.

    The Cloud Subscriptions panel on the right of the Manage dashboard indicates when that subscription is ready for use.

Increase or decrease user seats through Azure Marketplace

If you need to increase user seats, create a new Azure Marketplace order for the additional number of seats you want.

To reduce the number of seats you have, cancel the service in the Azure Marketplace, and then place an order for the desired number of seats.

Cancel the service or consumption fund through Azure Marketplace

To cancel the service or the consumption fund through Azure Marketplace:

  1. Sign in to the Azure Marketplace.
  2. Search for SaaS.
  3. Select the resource that you want to cancel.
  4. In the resource’s ellipsis menu, select Delete.
  5. Click Yes in the confirmation box to acknowledge that you know the refund policy and want to cancel the resource.

Important:

Do not cancel the Citrix Azure Consumption Fund if you are using Citrix-managed resources, such as catalogs or master images created in the Citrix-managed subscription.

When your order is approved and processed

After your trial or service is approved, several tiles appear on the Citrix Cloud home page:

  • Virtual Apps and Desktops for Azure
  • Virtual Apps and Desktops
  • Gateway

Virtual Apps and Desktops for Azure is the only service that is activated for your use.

To get started with the service, sign in to Citrix Cloud. Access the service using one of the following methods:

  • On the Virtual Apps and Desktops for Azure tile, click Manage.
  • In the upper left menu, select My Services > Virtual Apps and Desktops for Azure.

For setup guidance, see Get started.

Upgrade to this service

If you currently subscribe to the Citrix Virtual Apps Essentials or Citrix Virtual Desktops Essentials service, upgrade to Citrix Virtual Apps and Desktops Standard for Azure by completing the following tasks.

  1. Create a new Organizational ID (OrgID) to use with the Citrix Virtual Apps and Desktops Standard for Azure service at https://onboarding.cloud.com/. (As described earlier in this article, you cannot use the same OrgID to subscribe to more than one Citrix Virtual Apps and Desktops service.)
  2. Contact Citrix Sales to purchase Citrix Virtual Apps and Desktops Standard for Azure and the Citrix Azure Consumption Fund, using the new OrgID. (You’re not required to order the consumption fund, but without it, you can’t access all of the service’s features.)
  3. Sign in to Citrix Cloud. In the upper left menu, select My Services > Virtual Apps and Desktops for Azure.
  4. Add at least one of your Azure subscriptions to the service.
  5. Import one or more images from your Azure subscriptions into the service.
  6. Create catalogs, using the images you imported from your Azure subscriptions.
  7. Add users to the catalogs you created.
  8. If you want to keep the same Workspace URL you used with Citrix Virtual Apps Essentials or Citrix Virtual Desktops Essentials:
    1. Sign in to Citrix Cloud using the OrgID you use with the Essentials service. Select Workspace Configuration in the upper left menu. Change your Workspace URL to something different.
    2. Sign in to Citrix Cloud using the OrgID you use with the Citrix Virtual Apps and Desktops Standard for Azure service. Select Workspace Configuration in the upper left menu. Change the Workspace URL to the one you formerly used for the Essentials service.
  9. Sign in to Azure and delete all the resources you used with the Essentials service. For guidance, see Cancel Virtual Apps Essentials. (The procedure is equivalent for Citrix Virtual Desktops Essentials.)
  10. Stop your Essentials service by deleting your Azure Marketplace resource in Azure.