Prerequisites for installing
System requirements and compatibility
This topic lists the supported Citrix product versions for Citrix Workspace app for HTML5 and the requirements for users to access virtual desktops and applications. It is assumed that all computers meet the minimum hardware requirements for the installed operating system.
Users require devices running the following web browsers and operating systems to access desktops and applications using Citrix Workspace app for HTML5. All browsers are supported only on their latest versions.
- Apple Safari
- Google Chrome
- Microsoft Edge Legacy (Support for maintenance and security fixes only)
- Microsoft Edge Chromium
- Microsoft Internet Explorer (Support for maintenance and security fixes only)
- Mozilla Firefox
- Windows 10
- Windows Phone 10
- Windows 8.1
- Windows 8 Pro and Enterprise (32-bit and 64-bit editions)
- Windows 7 Service Pack 1 (32-bit and 64-bit editions)
- Windows Server 2008 R2
- Windows Server 2012 R2
- Windows Server 2016
- Mac OS X 10.8 and later
- iOS (latest version)
- Android (latest version)
Citrix Workspace app for HTML5 supports access to desktops and applications through the following versions of StoreFront. Stores must be accessed through Citrix Receiver for Web site. Citrix recommends the following:
- StoreFront 2.5 (or later)
- Citrix Workspace app for HTML5 allows you to upgrade from any version of StoreFront 2.5 or later.
When users connect through Citrix Gateway, Citrix Workspace app for HTML5 can be used to access desktops and applications delivered by all the versions of Citrix Virtual Apps and Desktops that are supported by StoreFront.
For direct connections through StoreFront without Citrix Gateway, Citrix Workspace app for HTML5 can be used to access desktops and applications delivered by the following product versions:
- XenDesktop 7.6 and later
In a production environment, Citrix recommends securing communications between Citrix Receiver for Web site and users’ devices with Citrix Gateway and HTTPS. Citrix recommends using SSL certificates with a key size of at least 1024 bits throughout the environment in which Citrix Workspace app for HTML5 is deployed. Citrix Workspace app for HTML5 enables user access to desktops and applications from public networks with the following versions of Citrix Gateway.
- NetScaler Gateway 10.5 and later
Citrix Workspace app for HTML5 now supports CloudBridge disabling compression and printer compression as well as using HDX Insight analytics to display in CloudBridge Insight Center.
- CloudBridge 7.4 and later
If there is an issue connecting to the SSL-enabled VDA with Citrix Workspace app for HTML5, configure the cipher suites as specified in TLS settings on VDAs.