Citrix Workspace app for iOS

About this release

March 30, 2023

Contributed by:

C L

What’s new in 23.3.0

Document scanner Feature preview

Note:

This feature is in public preview and can be enabled by request. You can request access to this feature at: https://podio.com/webforms/28405010/2263002.

Using the document scanner, you can now scan and save multiple documents, all within the desktop session. You can access this feature by clicking the Scan button on the session toolbar. However, if you have Citrix Casting enabled, this feature is found on the session toolbar by clicking More > Scan Document.

The document scanner feature requires read and write access on your device. To enable access, follow these steps:

From your profile, click Application Settings > Store Settings.
Click on your current store.
Click Device Storage and select Read and write access.

Support for store configuration using MDM solutions Feature preview

Note:

This feature is in public preview.

Citrix Workspace app for iOS now supports remote configuration of your Workspace Store URL using mobile device management (MDM) solutions. For more information, see Configure Workspace app using MDM solutions.

Support for PiP Feature preview

Note:

This feature is in public preview.

Citrix Workspace app for iOS now supports Picture-in-picture (PiP) mode, enabling you to shrink your desktop session, SaaS app, or web app, to a floating window that you can move freely around the screen and place anywhere. PiP mode frees up the home screen of the Citrix Workspace app for you to complete other tasks. Click on the Home button on the session toolbar in your desktop session, or on the ellipsis menu (…) > Minimize in your SaaS app or web app to minimize the screen. Click on the floating window to view the app in full screen and close the app by clicking the X icon on the floating window. The floating window appears automatically in full screen when you minimize another app.

This feature is supported for both on-premises and cloud deployments. However, for cloud deployments, web apps can be minimized to a PiP and you can also switch between a desktop session and a web app by clicking on the floating window.

Note:

You can keep only two apps active at a time. One in full screen mode and the other minimized as a PiP:

2 web or SaaS apps

1 web or SaaS app and 1 virtual app or desktop session

Known limitations:

PiP mode is unavailable when external peripherals are connected such as a mouse or keyboard or external monitor.
If PiP mode is enabled and your device is connected to an external monitor, Citrix Workspace app is unresponsive and the back button is unavailable in Display settings inside the desktop session.

Reauthentication after session timeout

With this release, you are now prompted to reauthenticate to the Citrix Workspace app if your session has expired since your last sign in. You are prompted for two-factor authentication or a username and password when connecting to the Citrix Workspace app from the web or a native client.

Fixed issues in 23.3.0

This release addresses issues that help to improve overall performance and stability.

Earlier releases

This section provides information on new features and fixed issues in the earlier releases we support. For more information on the lifecycle of these releases, see Lifecycle Milestones for Citrix Workspace app and Citrix Receiver.

23.2.1

What’s new

Rear camera support

Citrix Workspace app for iOS now allows you to switch the camera position from front to rear and conversely, within the HDX session.

A floating button appears when you invoke the camera. Single tap on the floating button to switch between the front and rear camera positions.

You can also move the floating button freely around the screen and place it anywhere.

Known issues:

The floating button is partially or fully obstructed when the Casting feature or the Document Scan feature is enabled.

Support to auto-populate store URL

When you are accessing the rebranded Citrix Workspace app for iOS, you can choose to auto-populate the store URL. This capability reduces manual intervention and provides quick access to the app. For more information about app personalization, see App Personalization.

Support to switch web browser for authentication

On iOS or iPad devices, administrators can now switch the browser being used for the authentication process from embedded browser to system browser, when an advanced authentication policy is configured on the on-premises Citrix Gateway and StoreFront Deployment. For more information, see Configure Rewrite policy for authentication process.

Fixed issues

This release addresses issues that help to improve overall performance and stability.

23.2.0

What’s new

Rear camera support

Citrix Workspace app for iOS now allows you to switch the camera position from front to rear and conversely, within the VDA session.

A floating button appears when you invoke the camera. Single tap on the floating button to switch between the front and rear camera positions.

You can also move the floating button freely around the screen and place it anywhere.

Known issues:

The floating button is partially or fully obstructed when the Casting feature or the Document Scan feature is enabled.

Support to auto-populate store URL

Support to switch web browser for authentication

Fixed issues

This release addresses issues that help to improve overall performance and stability.

22.12.0

What’s new

Siri shortcuts using App Intent API

Previously, Siri integration required manual intervention where the user had to configure Siri and Siri shortcuts using the option in the Settings menu. However, with the integration of new App Intent API, Citrix Workspace users can now invoke apps or desktops without any additional setup. Users can start virtual apps or desktops by issuing simple voice commands to Siri, for example:

“Hey, Siri. Launch application in Workspace”.
Say the name of the app or desktop that you want to open when prompted by Siri.

Note:

You can also invoke the shortcuts from the Shortcuts app or Spotlight search on your device.

Multitasking capabilities using Stage Manager

Citrix Workspace app for iOS now enables you to take advantage of Apple’s Stage Manager feature on iPad devices.

You can now open Citrix Workspace app in Window mode and run multiple application windows on iPad simultaneously when Stage Manager is enabled. This also allows you to resize the window and thereby change the session resolution.

Note:

Extending display to an external monitor from within Citrix Workspace app is supported only when the app is in full screen.

Support for Apple’s native non-mirror mode [Technical Preview]

You can now extend the display using Apple’s non-mirror mode available with iPad OS 16.2. You can multi-task by running the Citrix Workspace app, virtual apps, and virtual desktops on the external monitor and leaving the iPad screen free to run other native apps.

Note:

Support for Apple’s non-mirror mode extend display is available on selected iPad models only. For more information, see Apple documentation.

If you don’t want to use ths technical preview feature, you can always use Citrix Workspace app in full-screen mode.

Known issues:

Citrix Workspace app UI appears abnormally on the external monitor when the session disconnects.
If the session is running in full screen mode on the external monitor, the device pointer locks at a random place when you move the session to the iPad screen. You will not be able to use the mouse connected to the session. As a workaround, resize the session to window mode on the iPad screen and move the device pointer into session. This allows you to use the mouse in both window and full screen mode.

These issues occur when the Stage Manager and Non-Mirror Mode are On.

Changes to iOS version

Starting from Citrix Workspace app for iOS version 2212, iOS version 13 and earlier versions are no longer supported.

Fixed issues

Citrix Workspace app for iOS session disconnects immediately when you open an application. This issue occurs when HDX Insight is enabled on the Citrix ADC 13.1. [CVADHELP-21374]

22.11.0

What’s new

This release addresses issues that help to improve overall performance and stability.

Fixed issues

Trackpad click might not work during the virtual desktop session. This issue occurs when multi-touch is disabled. [CVADHELP-21211]
The Citrix Workspace app screen moves when you tap return at the bottom of the screen. This issue occurs when iOS Settings > General > Predictive option is enabled. [CVADHELP-20540]

22.9.5

What’s new

File upload restriction for web or SaaS apps

Administrators can now restrict the file upload for individual web or SaaS apps when Restrict uploads policy is enabled in the Citrix Secure Private Access.

When you launch web or SaaS apps that have file upload restrictions, the following error message appears:

File upload

For information on enabling the policy, see Create an adaptive access policy in the Citrix Secure Private Access document.

Fixed issues

This release addresses issues that help to improve overall performance and stability.

22.9.0

What’s new

Inactivity timeout for Citrix Workspace app sessions

Admins can specify the amount of idle time that is allowed. After the time-out value, an authentication prompt appears.

The inactivity timeout value can be set starting from 1 minute to 24 hours. By default, the inactivity timeout isn’t configured. Admins can configure the inactivityTimeoutInMinutesMobile property by using a PowerShell module. Click here to download the PowerShell modules for Citrix Workspace app configuration.

When you have reached the specified time-out value, the end-user experience is as follows depending on the authentication type configured:

After the inactivity timeout, you will receive a prompt to provide biometric authentication to access the Citrix Workspace app again.
If you can cancel the biometric authentication prompt, the following message appears:

Citrix Workspace app is locked.

You must authenticate to continue to use Workspace app.

If the passcode is not configured on the iOS, you have to sign in with credentials after the inactivity timeout.

Note:

This feature is applicable for customers on Workspace (Cloud) only.

iOS version support

Citrix Workspace app for iOS now supports iOS 16.

Provision to disable LaunchDarkly service

Starting with this release, LaunchDarkly service can be disabled on both on-premises and cloud stores.

Fixed issues

This release addresses issues that help to improve overall performance and stability.

22.8.0

What’s new

iOS version support

Citrix Workspace app 22.8.0 for iOS supports only iOS 13 and later.

Reporting an issue

This release includes changes to the user interface for reporting an issue.

Contact the Support Team option and dialog is replaced with Report Issue.
Log Options is replaced with Advanced.

The new Report Issue dialog allows you to:

Provide a description of the issue.
Attach and preview the required images.
Share the files via different applications installed on your device.

Report Issue option is also available while adding the Store URL. Tap the ellipsis (…) button on the upper-right corner of the Citrix Workspace app Sign in screen and tap Report Issue or Settings > Report Issue.

Advanced settings now allow you to modify:

Location: log file location.
Log level: Change log level to Low, Medium, or Verbose. The default log level is Low.
Clear logs: To delete all the information from the log file. Selecting this option enables you to reproduce the issue and collect fresh log details.

Fixed issues

This release addresses issues that help to improve overall performance and stability.

22.7.5

What’s new

Enhancement to smart card based authentication

Citrix Workspace app for iOS now supports Thursby and Feitian readers for smart card based authentication. For information on the supported readers, see Smart cards.

Fixed issues

This release addresses issues that help to improve overall performance and stability.

22.7.0

What’s new

Store list management

This feature enhances end user experience by clearing the published apps and desktops, and the user details from the store list when you sign out. The store list management feature is helpful when multiple users share a device and the user’s privacy is important. This feature is applicable for both on-premises and cloud stores.

With this feature, the usability of the following workflows is improved:

Sign out from the account
Delete an account
Edit an account

Fixed issues

This release addresses issues that help to improve overall performance and stability.

22.6.5

What’s new

This release addresses a few issues that help to improve overall performance and stability.

Fixed issues

When you upgrade your device to iOS 15, entries such as Control + F, Command + Tab, and Command + Enter, through the external keyboard might not work as expected. You might also see the up arrow key functioning as the down arrow. [CVADHELP-19084]
During the Citrix Workspace app session, the on-screen keyboard keeps popping when your device is connected to an external keyboard and the iOS Settings > General > Predictive option is enabled. The issue occurs when you upgrade your device to iOS 15 or higher. [CVADHELP-20145]

22.6.1

What’s new

This release addresses a few issues that help to improve overall performance and stability.

Fixed issues

Launching resources like apps and desktops might fail and prompt with the following certificate error:

“Client Certificate Missing”

The issue occurs when you have selected a certificate while signing in to Citrix Workspace app.

[CVADHELP-20422]

22.6.0

What’s new

This release addresses a few issues that help to improve overall performance and stability.

Fixed issues

When you create an account using the manual setup process, selecting an edition is difficult under the Citrix Gateway option. The issue is that the options change in the sequence arbitrarily. [CVADHELP-20188]

22.5.0

What’s new

This release addresses a few issues that help to improve overall performance and stability.

Recommendations and notes

If you are on HTTP-based stores, for a secure context, we recommend that you transition to HTTPS-based stores. For more information, see HTTPS in StoreFront documentation.

Fixed issues

This release addresses issues that help to improve overall performance and stability.

22.4.6

What’s new

This release addresses a few issues that help to improve overall performance and stability.

Recommendations and notes

If you are on HTTP-based stores, for a secure context, we recommend that you transition to HTTPS-based stores. For more information, see HTTPS in StoreFront documentation.

Fixed issues

This release addresses issues that help to improve overall performance and stability.

22.4.5

What’s new

Service Continuity

Service continuity removes or minimizes the dependency on the availability of components that are involved in the connection process. Users can launch their virtual apps and desktops regardless of the health status of the cloud services. For more information, see Service continuity section in the Citrix Workspace documentation.

Store list management Feature preview

With this feature, the usability of the following workflows is improved:

Sign out from the account
Delete an account
Edit an account

Fixed issues

When you launch a session for the first time, trying to launch apps inside the session is successful. However, the subsequent launches fail. The issue occurs when you use the Optional Certificate for multifactor authentication with Azure. [CVADHELP-19391]

Recommendations and notes

If you are on HTTP-based stores, for a secure context, we recommend that you transition to HTTPS-based stores. For more information, see HTTPS in StoreFront documentation.

22.4.1

What’s new

Extended multi-monitor support with Generic Mouse for iPad

You can extend the desktop session onto an external monitor when you connect your iPad with a Generic Mouse. This feature supports iPadOS version 14.0 and later.

For more information, see Extended multi-monitor support with Generic Mouse for iPad in the Configure section.

Note:

The external display resolution depends on:

adapters

iPad

other hardware used

Feature limitations

To ensure that the Citrix Workspace app receives primary mouse clicks, disable AssistiveTouch in iOS Settings > Accessibility > Touch > AssistiveTouch.
Tracking Speed and Natural Scrolling options from iOS settings doesn’t affect the generic mouse inside the session. However, scrolling speed can be controlled from the iOS Settings. You can access Tracking speed and Natural scrolling options from the Mouse Settings screen inside the session toolbar.
When an iPad is used in the split mode and the monitor is connected, the generic mouse works only in the mirror mode inside a desktop session.
If the native cursor is over the multi-tasking menu before the app obtains the pointer lock, that is, before the session launch, the mouse events aren’t received. As a workaround, pull down the Notification Center and move the native pointer to a different location and dismiss the Notification Center.
Audio redirection fails when you connect an iPad to an external monitor. The audio plays through the iPad speakers. [HDX-39159]

Known issues in the feature

While the session is active, the desktop image that appears on an iPad or an external monitor gets disturbed when you change the:
- Display arrangement
- Resolution
- Orientation or
- Display modes
As a workaround, disconnect and reconnect the monitor. If the issue persists, disconnect, and relaunch the session. [HDX-37038] [HDX-36979] [HDX-36925] [HDX-36924].
On rare occasions, you can observe a few seconds lag in the audio when the video is played on the external monitor. [HDX-39159]
On rare occasions, the VDA display is truncated on an iPad and on the external monitor. As a workaround, disconnect, and reconnect the monitor. If the issue persists, disconnect and relaunch the session. [HDX-37100]
When you maximize the video to full-screen on the external monitor, you might observe video quality issues. [HDX-39159]
On rare occasions, inside a desktop session, attempt to move the apps from an iPad to the external monitor fails. As a workaround, disconnect and reconnect the monitor. If the issue persists, disconnect, and relaunch the session. [HDX-36981]
On rare occasions, when you connect an iPad to an external monitor using third-party adapters, the Display Modes aren’t visible under the Display Options. [HDX-39713]
Sometimes, a line is observed under the mouse pointer inside the VDA session. [RFIOS-9569]

Siri integration

You can interact with Siri to launch resources like apps and desktops without launching Citrix Workspace app each time.

For more information, see Siri integration in the Configure section.

Safari view controller

End users can now handle certificate-based authentication where, the certificates are saved onto the device keychain. While signing in, Citrix Workspace app detects the list of certificates on your device, and you can choose a certificate for authentication.

Important:

After you choose the certificate, the selection persists for the next Citrix Workspace app launch. To choose another certificate, you can select Reset Safari option from the iOS device settings or reinstall Citrix Workspace app.

Safari View Controller

Note:

This feature supports on-premises deployments.

For more information, see Safari View Controller in the Configure section.

Fixed issues

This release addresses a few issues that help to improve overall performance and stability.

22.3.5

What’s new

Support for an enhanced Single sign-on (SSO) experience for web and SaaS apps [Technical Preview]

This feature simplifies the configuration of SSO for internal web apps and SaaS apps while using third-party identity providers (IdPs). The enhanced SSO experience reduces the entire process to a few commands. It eliminates the mandatory prerequisite to configure Citrix Secure Private Access in the IdP chain to set up SSO. It also improves the user experience, provided the same IdP is used for authentication to both the Workspace app and the particular web or SaaS app being launched.

You can register for this technical preview by using this Podio form.

Note:

Technical previews are available for customers to test in their non-production or limited production environments, and to give customers an opportunity to share feedback. Citrix does not accept support cases for feature previews but welcomes feedback for improving them. Citrix might or might not act on feedback based on its severity, criticality, and importance. It is advised that Beta builds aren’t deployed in production environments.

Recommendations and notes

If you are on HTTP-based stores, for a secure context, we recommend that you transition to HTTPS-based stores. For more information, see HTTPS in StoreFront documentation.

Fixed issues

This release addresses a few issues that help to improve overall performance and stability.

22.3.0

What’s new

Use the latest version

This feature helps you to use the latest version of Citrix Workspace app. When you launch the Citrix Workspace app, the in-app prompt asks you to update to the latest version.

When you tap Update, the Apple store page appears. Download the latest version of the app.

Update available

Generic Client IME for East Asian languages

Generic Client Input Method Editor (IME) feature enhances input and display experience with Chinese, Japanese, and Korean (CJK) language characters on iOS devices. You are recommended to use the client IME instead of the VDA-side IME for a better user experience.

Prerequisites

Enable the Client keyboard layout synchronization and IME improvement and Enable Unicode keyboard layout mapping on your Windows VDA through the group policy.

For more information see, Knowledge Center article CTX312404.

You can also enable the options using the following registries on your Windows VDA:

-  HKLM\Software\Citrix\ICA\IcaIme\DisableKeyboardSync value = DWORD 0
-  HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxKlMap\EnableKlMap value = DWORD 1
-  HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxKlMap\DisableWindowHook value = DWORD 1

Enable Settings > Keyboard Options > Keyboard Layout Sync option from Citrix Workspace app.

IME user interface

Generally, IME provides UI components such as candidate window and composition window. The composition window contains the composition characters and composition UI elements, for example, underline and background color. The candidate window displays the candidate list.

IME UI

The composition window enables you to distinguish between the confirmed characters and the composing characters. The composition window and the candidate window move with the input cursor.

As a result, the feature provides:

An enhanced input of characters at the cursor location in the composition window.
An enhanced display in the composition and the candidate window.

Currently, you can use this feature on the sessions hosted on Windows VDAs and supports both soft keyboards and external physical keyboards.

Feature limitations

This feature synchronizes client-side keyboard layout and IME to the VDA-side. However, this feture doesn’t support synchronization from the VDA-side to the client-side.
We recommended you use Apple’s native keyboards and IMEs. The third-party IMEs like Gboard for iOS, Sogou Chinese IME, and Baidu IME aren’t supported.

Fixed issues in 22.3.0

This release addresses a few issues that help to improve overall performance and stability.

Recommendations and notes

If you are on HTTP-based stores, for a secure context, we recommend that you transition to HTTPS-based stores. For more information, see HTTPS in StoreFront documentation.

22.2.5

What’s new

Enhanced search functionality

When you search for a keyword, you can view the search results that are a part of:

notification feeds
files
folders
desktops
specific content stored in connected applications

Use the drop-down menu to select a specific category and to see just those results. In each section of search, you have two options:

View all (Number of matches): Use this option to expand the search results.
View less: Use this option to collapse the expanded search results.

Note:

This feature is the request-only preview. To get it enabled in your environment, fill out the Podio form https://podio.com/webforms/27156424/2086506.

Service Continuity Feature preview

Note:

This feature is in public technical preview.

Fixed issues

This release addresses a few issues that help to improve overall performance and stability.

22.2.0

What’s new

You can configure and view the Citrix Workspace app notification feeds using a widget. You can add it on the iOS home screen. This feature enhances your experience and lets you view the recent feeds.

For more information, see Feeds widget.

Spotlight search enhancement

The app icon matches the corresponding app search. Previously, the Citrix Workspace app icon was displayed for all the searches.

For more information, see Spotlight search enhancement.

Accessing recent apps by 3D-Touch gesture

You can access a list of recently launched apps for quick access when you use the 3D-Touch (long-press) gesture on the Citrix Workspace app icon.

Migration from on-premises to cloud account

Administrators can seamlessly migrate the end users from an on-premises StoreFront store URL to a Workspace URL. Administrators can do the migration with minimum end user interaction using the Global App Configuration Service.

For more information, see Migration from on-premises to cloud account.

Extended multi-monitor support with Generic Mouse for iPad Feature preview

You can extend the desktop session onto an external monitor when you connect your iPad with a Generic Mouse. This feature supports iPadOS version 14.0 and later.

For more information, see Extended multi-monitor support with Generic Mouse for iPad.

Recommendations and notes

If you are on HTTP-based stores, for a secure context, we recommend that you transition to HTTPS-based stores. For more information, see HTTPS.

Fixed issues in 22.2.0

On rare occasions, when you access Secure Hub to open a virtual application, the Citrix Workspace app crashes. [RFIOS-9886]
When you launch the session in presentation mode, if you visit the Display options and navigate back to the session, you can occasionally observe a duplicate mouse pointer. Also, you can observe the issue (occasionally) when you dismiss an alert. [RFIOS-9711]
After you sign in to the on-premises store and launch a desktop for the first time, the generic mouse becomes unresponsive. You can apply either of the workarounds:
- Switch to another app or go to the home screen and return to the workspace app
- Disconnect and relaunch the session [RFIOS-9654]

21.12.0

What’s new

With this release, you can reposition the in-session toolbar. You can choose to position it either on the top or on the right of the screen. When you drag the toolbar notch away from the toolbar edge, the rectangle drag indicator and the drop target appear. Drop the drag indicator over the drop target to reposition the toolbar.

Previously, the in-session toolbar was fixed either on the top or on the right.

Notes:

The feature is applicable for iPad users only.

The feature functions with touch or mouse.

The feature functions with an iPad or on an external display.

The last toolbar position persists for the next session or the application launch.

Recommendations and notes

If you are on HTTP-based stores, for a secure context, we recommend that you transition to HTTPS-based stores. For more information, see HTTPS.
We now support iOS 15.
For information on the deprecation of iOS version 11.x and 12.x, see the deprecation table.

Fixed issues

This release addresses a few issues that help to improve overall performance and stability.

21.11.0

What’s new

Access of apps and desktops through Spotlight search

In this release, we’ve introduced the Spotlight search feature. You can use Spotlight search to find your desktops and your Web, SaaS (Software-as-a-Service), and desktop apps. You can then access these apps and desktops directly from Spotlight search without launching Citrix Workspace app.

Note:

The Spotlight search feature doesn’t support mobile apps.

Spotlight search

Service Continuity Feature preview

Note:

This feature is in public technical preview.

Recommendations and notes

If you are on HTTP-based stores, for a secure context, we recommend that you transition to HTTPS-based stores. For more information, see HTTPS.
We now support iOS 15.

Fixed issues

This release addresses a few issues that help to improve overall performance and stability.

Known issues

Known issues in 22.12.0

When you rotate the iPad device, the display of the virtual app and desktop session might be unusual. This issue occurs when the device is connected to an external monitor, Citrix Workspace app is in Extend mode, and the resolution is Auto-fit Medium. [HDX-47280]

Known issues in 22.2.0

While the session is active, the desktop image that appears on an iPad or an external monitor gets disturbed when you change the:
- display arrangement
- resolution
- orientation or
- display modes
As a workaround, disconnect and relaunch the session. [HDX-37038] [HDX-36979] [HDX-36925] [HDX-36924].
On rare occasions, moving apps from a few iPads to an external monitor and conversely isn’t as expected. The issue occurs when you use a generic mouse. [RFIOS-9655]

Known issues in 21.10.5

When using Microsoft Excel Online, you might not be able to type Japanese characters. The issue occurs when you move from one cell to another. As a workaround, double tap on the cell for the keyboard to appear. [CVADHELP-16494]
When you type Japanese characters in the title text box of Microsoft PowerPoint Online, the cursor goes back to the beginning of the text. The issue occurs after pressing the Enter key in the title box. [CVADHELP-16417]
After selecting an external display resolution, only portions of the session might appear or the resolution is too small. Also, an icon you click doesn’t get selected, with the Citrix X1 Mouse, within an HDX session. Also, after selecting a non-default external display resolution, the mouse might not work. [RFIOS-9231], [RFIOS-9229], [RFIOS-9227], [RFIOS-9210]

Known issues in 21.9.5

You might have to tap twice on any app to launch apps for the first time in the Apps section. When you move out of the Apps section and then back to it, you might have to tap twice again to launch any app. The issue occurs only in Apple iPads and in Portrait mode only. [RFIOS-8954]

Known issues in 21.9.0

Known issues in 21.6.5

There is a slight lag in audio when both microphone and camera are turned on in a video conference call. [RFIOS-8053]
The iPhone volume is low in Microsoft Teams calls in HDX sessions. [RFIOS-8507]
The audio or the microphone stops working intermittently. As a workaround, restart the HDX session for it to work again. [RFIOS-8502]

Known issues in 21.4.5

The following sites crash when opened in Workspace from Feeds/Actions or from Web/SaaS apps:

-  <https://www.lowes.com>
-  <https://www.washingtonpost.com>

The crash occurs only for customers on Cloud stores. [RFIOS-7888]

Known issues in 21.4.0

Citrix Workspace app for iOS crashes intermittently when you open Settings and click Device Storage. As a work-around, reinstall Citrix Workspace app. [RFIOS-8015]

Known issues in 21.1.5

Attempts to access your device storage in an HDX session might fail if your store is added as a web interface. [RFIOS-7349]

Known issues in 20.9.0

In a cloud setup, apps recently launched from Citrix Workspace for iOS might not load on the Today widget in iPhones and iPads. [RFIOS-5528]
Attempts to open a downloaded ICA file from the Safari web browser might fail intermittently. This issue occurs on Citrix Workspace app for iOS running on iOS 14 devices. Try the following two workarounds:
- Wait for sometime before opening the downloaded file (even if the download complete icon appears)
- Go to Settings > Safari Downloads. Select On My iPAD to save the downloaded files. [RFIOS-6599]

Known issues in 20.2.0

When you sign out of a cloud account using Settings > Store > Sign Out, the sign-out process might not work as expected. The issue occurs intermittently on iPhones. As a workaround, relaunch Citrix Workspace app. [RFIOS-5197]
When you edit and save the Store settings and then abandon the edits by canceling authentication, the Workspace account might get removed from the app. The issue occurs in a cloud setup. [RFIOS-5433]
In a cloud setup, when you edit and save the account settings, Citrix Workspace app might intermittently become unresponsive. As a workaround, relaunch Citrix Workspace app. [RFIOS-5379]

Known issues in 20.1.5

In a cloud setup, when you open the Citrix Workspace app, the app badge count isn’t cleared. [RFIOS-5194]
When you sign out of a cloud account using Settings > Store > Sign Out, the sign-out process might not work as expected. The issue occurs intermittently on iPhones. As a workaround, relaunch Citrix Workspace app. [RFIOS-5197]

Known issues in 20.1.0

In a cloud setup, you might observe an incorrect badge count. [RFIOS-5194]
In iOS 13.3 devices, you might observe an incorrect badge count. [RFIOS-5204]
The “Try the Demo” option is unavailable. [RFIOS-4902]

Limitations

We recommend that you use Control + C and Control + V keys on the soft keyboard of your device to copy and paste. Command + C and Command + V keys on an external keyboard might not work. [HDX-32431]
Attempts to launch an app by tapping the ICA file in the download manager fail when using the Safari web browser. To ensure successful app launches from Safari, make sure the latest version of Citrix Workspace app or Citrix Receiver for iOS (but not both) is present on the device. [RFIOS-5502]
After migrating to Citrix Workspace from StoreFront, the screen flickers momentarily while tapping the Next button on the Pendo guide.
While starting web and SaaS apps from within the Citrix Workspace app, if the app uses Google IdP and requires the user to sign in then the authentication will fail with the error message “Access Denied”. [RFIOS-11904]

Feature preview

Feature previews are available for customers to use in their non-production or limited production environments, and to give them an opportunity to share feedback. Citrix does not accept support cases for feature previews but welcomes feedback for improving them. Citrix might act on feedback based on its severity, criticality, and importance.

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About this release

March 30, 2023

Contributed by:

C L

March 30, 2023

Contributed by:

C L