Access and share files with Content Collaboration in Citrix Workspace

Citrix Content Collaboration provides business-class file sharing, streamlined workflows, and real-time collaboration in one location. The service unifies content from cloud and on-premises storage through the Citrix Workspace UI, with support for customer-managed and third-party cloud repositories.

Existing Citrix ShareFile customers can link their account to Citrix Cloud through Content Collaboration. The end user can then access and collaborate on content using the Files tab in the Workspace UI or through the Citrix Files app.

To access and share files with Content Collaboration, you must first have a Citrix Cloud account and purchase the relevant licenses.

Getting started with Content Collaboration in Citrix Workspace

To make the Files tab available in Citrix Workspace, you must integrate and enable a Citrix Content Collaboration account in Workspace Configuration. The steps involved depend on your starting point and desired end state.

  • Existing ShareFile customers. If you’re an existing ShareFile customer, you can provide access to the same content through the Files tab in Citrix Workspace. For an overview of what this involves, see Link your Citrix ShareFile account.
  • New Content Collaboration customers. If you’re not an existing ShareFile customer, you must instead create a new Content Collaboration account that you can then access through the Files tab in Citrix Workspace. For an overview of what this involves, see Create a new Content Collaboration account.

For more information on linking to Citrix Cloud, visit Create or link a Content Collaboration (ShareFile) account to Citrix Cloud.

Create a new Content Collaboration account

Choose this route if you want to create a new Content Collaboration account for a unified experience of apps, desktops, and content. Broadly, the steps involved include the following:

  1. Configure authentication for Citrix Workspace, which is the two-step process described in Configure subscriber access and authentication.
  2. Create a new Content Collaboration account and assign your Content Collaboration entitlements to that account, as described in Create a new Content Collaboration account and assign entitlements.

If you don’t have an identity provider, you must create a ShareFile account instead, and then follow the steps outlined in Add an existing ShareFile account to a new Workspace deployment under Link your Citrix ShareFile account.

To allow users access to ShareFile content through Citrix Workspace, you must first link your ShareFile account with Citrix Cloud. You can preview this experience by manually moving to “testing mode” for initial integration. Subscribers can now choose whether they access their content through the Files tab in Citrix Workspace or with their existing ShareFile account.

Full migration to the cloud involves manually moving from testing mode to full integration. Subscribers then access content only through Citrix Workspace, alongside other services that you enable for their workspaces.

Alternatively, if you have any existing ShareFile accounts that you want to assign to a new Content Collaboration account, follow the steps outlined in Create a new Content Collaboration account.

Add an existing ShareFile account to a new Workspace deployment

Choose this route if you’re setting up Citrix Workspace for the first time as an existing ShareFile customer.

  1. Configure identity providers for subscriber authentication to Citrix Workspace. For information on configuring authentication to Citrix Workspace, visit Secure workspaces.
  2. Link your ShareFile account to Citrix Cloud. Select Link Account under the Add Service drop-down menu in the Content Collaboration tile in Citrix Cloud, then choose the account you want to link to Citrix Workspace.
  3. Enable the Workspace URL in Workspace Configuration > Access. For information on enabling and editing the Workspace URL, see Workspace URL.
  4. Move into testing (preview) mode for initial integration. Enable Content Collaboration in Workspace Configuration > Service Integrations.
  5. Move to full integration. Navigate to Workspace Configuration > Service Integrations > Edit > Account Access > Migrate account to cloud.com.

Add an existing ShareFile account to an existing Workspace deployment

Choose this route if you’d like subscribers to access ShareFile content through an existing Workspace deployment, for which access and authentication is already be configured. If you haven’t configured an identity provider and authentication method for accessing workspaces, follow the steps outlined in Add an existing ShareFile account to a new Workspace deployment.

  1. Select Link Account under the Add Service drop-down menu in the Content Collaboration tile in Citrix Cloud, then choose the account you want to link to Citrix Workspace.
  2. Move into testing (preview) mode for initial integration. Enable Content Collaboration in Workspace Configuration > Service Integrations.
  3. Move to full integration. Navigate to Workspace Configuration > Service Integrations > Edit > Account Access > Migrate account to cloud.com.
Access and share files with Content Collaboration in Citrix Workspace