Device Posture logs and events

You can view the Device Posture logs and events in the Secure Private Access dashboard and in the Device Posture dashboard in the Identity and Access Management console.

Secure Private Access dashboard

Perform the following steps to view the logs and events for the Device Posture service.

1. Sign into Citrix Cloud.

2. On the Secure Private Access tile, click Manage and then click Dashboard.

   The Logging and Troubleshooting section displays the diagnostic logs related to the Device Posture service.

3. Click the See more link to view the details of the logs. You can refine your search based on the policy results (Compliant, Non-Compliant, and Login Denied).

• Admins can filter the logs and events based on the transaction ID in the Diagnostic logs chart. The transaction ID is also displayed to the end user whenever access is denied.
• If there’s an error or a scan failure, the Device Posture service displays a transaction ID. This transaction ID is available in the Secure Private Access service dashboard. If the logs do not help resolve the issue, end users can share the transaction ID with Citrix Support to resolve the issue.
• The Windows client logs can be found at:
  • %localappdata%\Citrix\EPA\dpaCitrix.txt
  • %localappdata%\Citrix\EPA\epalib.txt
• The macOS client logs can be found at:
  • ~/Library/Application Support/Citrix/EPAPlugin/EpaCloud.log
  • ~/Library/Application Support/Citrix/EPAPlugin/epaplugin.log

Device Posture dashboard in Identity and Access Management console

Perform the following steps to view the logs and events for the Device Posture dashboard in Identity and Access Management console.

1. Sign into Citrix Cloud.
2. From the Citrix Cloud menu, select Identity and Access Management,

3. Click Device Posture > Manage and then click Dashboard.

   The Logging and Troubleshooting section displays the diagnostic logs related to the Device Posture service.

4. Click the See more link to view the details of the logs. You can refine your search based on the policy results (Compliant, Non-Compliant, and Login Denied).

Device posture error logs

The following logs related to the Device Posture service can be viewed on the Citrix Monitor and Secure Private Access dashboard. For all these logs, it’s recommended that you contact Citrix Support for resolution.

• Failed to read configured policies
• Failed to evaluate endpoint scans
• Failed to process policies/expression
• Failed to save endpoint details
• Failed to process scan results from endpoints