Troubleshoot Windows Logon issues
This article describes the logs and error messages Windows provides when a user logs on using certificates or smart cards, or both. These logs provide information that you can use to troubleshoot authentication failures.
Certificates and public key infrastructure
Windows Active Directory maintains several certificate stores that manage certificates for users logging on.
-
NTAuth certificate store: To authenticate to Windows, the certificate authority immediately issuing user certificates (that is, no chaining is supported) must be placed in the NTAuth store. To see these certificates, from the certutil program, enter:
certutil –viewstore –enterprise NTAuth - Root and intermediate certificate stores: Usually, certificate logon systems can provide only a single certificate, so if a chain is in use, the intermediate certificate store on all machines must include these certificates. The root certificate must be in the Trusted Root Store, and the penultimate certificate must be in the NTAuth store.
- Logon certificate extensions and Group Policy: Windows can be configured to enforce verification of EKUs and other certificate policies. See the Microsoft documentation: https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/ff404287(v=ws.10).
| Registry policy | Description |
|---|---|
| AllowCertificatesWithNoEKU | When disabled, certificates must include the smart card logon Extended Key Usage (EKU). |
| AllowSignatureOnlyKeys | By default, Windows filters out certificates private keys that do not allow RSA decryption. This option overrides that filter. |
| AllowTimeInvalidCertificates | By default, Windows filters out expired certificates. This option overrides that filter. |
| EnumerateECCCerts | Enables elliptic curve authentication. |
| X509HintsNeeded | If a certificate does not contain a unique User Principal Name (UPN), or it’s ambiguous, this option allows users to manually specify their Windows Logon account. |
| UseCachedCRLOnlyAnd, IgnoreRevocationUnknownErrors | Disables revocation checking (set on the domain controller). |
- Domain controller certificates: To authenticate Kerberos connections, all servers must have appropriate “Domain Controller” certificates. These can be requested using the “Local Computer Certificate Personal Store” MMC snap-in menu.
UPN name and certificate mapping
It is recommended that user certificates include a unique User Principal Name (UPN) in the Subject Alternate Name extension.
UPN names in Active Directory
By default, every user in the Active Directory has an implicit UPN based on the pattern <samUsername>@<domainNetBios> and <samUsername>@<domainFQDN>. The available domains and FQDNs are included in the RootDSE entry for the forest. A single domain can have multiple FQDN addresses registered in the RootDSE.
Also, every user in the Active Directory has an explicit UPN and altUserPrincipalNames. These are LDAP entries that specify the UPN for the user.
When searching for users by UPN, Windows looks first in the current domain (based on the identity of the process looking up the UPN) for explicit UPNs, then alterative UPNs. If there are no matches, it looks up the implicit UPN, which may resolve to different domains in the forest.
Certificate Mapping Service
If a certificate does not include an explicit UPN, Active Directory has the option to store an exact public certificate for each use in an “x509certificate” attribute. To resolve such a certificate to a user, a computer can query for this attribute directly (by default, in a single domain).
An option is provided for the user to specify a user account that speeds up this search, and also allows this feature to be used in a cross-domain environment.
If there are multiple domains in the forest, and the user does not explicitly specify a domain, the Active Directory rootDSE specifies the location of the Certificate Mapping Service. This is located on a global catalog machine, and has a cached view of all x509certificate attributes in the forest. This computer can be used to efficiently find a user account in any domain, based on only the certificate.
Control log on domain controller selection
When an environment contains multiple domain controllers, it is useful to see and restrict which domain controller is used for authentication, so that logs can be enabled and retrieved.
Control domain controller selection
To force Windows to use a particular Windows domain controller for logon, you can explicitly set the list of domain controllers that a Windows machine uses by configuring the lmhosts file: \Windows\System32\drivers\etc\lmhosts.
There is usually a sample file named “lmhosts.sam” in that location. Simply include a line:
1.2.3.4 dcnetbiosname #PRE #DOM:mydomai
Where “1.2.3.4” is the IP address of the domain controller named dcnetbiosname in the mydomain domain.
After a restart, the Windows machine uses that information to log on to mydomain. This configuration must be reverted when debugging is complete.
Identify the domain controller in use
At logon, Windows sets an MSDOS environment variable with the domain controller that logged the user on. To see this, start the command prompt with the command: echo %LOGONSERVER%.
Logs relating to authentication are stored on the computer returned by this command.
Enable account audit events
By default, Windows domain controllers do not enable full account audit logs. This can be controlled through audit policies in the security settings in the Group Policy editor. To open the Group Policy editor, run gpedit.msc on the Domain Controller. After the audit policies are enabled, the domain controller produces extra event log information in the security log.
Certificate validation logs
Check certificate validity
If a smartcard certificate is exported as a DER certificate (no private key required), you can validate it with the command: certutil –verify user.cer
Enable CAPI logging
On the domain controller and users machine, open the event viewer and enable logging for Microsoft/Windows/CAPI2/Operational Logs.
On the domain controller and VDA machine, open the event viewer and navigate to Applications and Services Logs > Microsoft > Windows > CAPI2 > Operational. Right click Operational and select Enable Log.
Additionally, fine-tune the CAPI logging with the registry values at: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\crypt32. The following values don’t exist by default. You have to create them. Delete the values if you want to revert to the default CAPI2 logging settings.
| Value | Description |
|---|---|
| DiagLevel (DWORD) | Verbosity level (0 to 5) |
| DiagMatchAnyMask (QUADWORD) | Event filter (use 0xffffff for all) |
| DiagProcessName (MULTI_SZ) | Filter by process name (for example, LSASS.exe) |
CAPI logs
| Message | Description |
|---|---|
| Build Chain | LSA called CertGetCertificateChain (includes result) |
| Verify Revocation | LSA called CertVerifyRevocation (includes result) |
| X509 Objects | In verbose mode, certificates and Certificate Revocation Lists (CRLs) are dumped to AppData\LocalLow\Microsoft\X509Objects |
| Verify Chain Policy | LSA called CertVerifyChainPolicy (includes parameters) |
Error messages
| Error code | Description |
|---|---|
| Certificate not trusted | The smart card certificate could not be built using certificates in the computer’s intermediate and trusted root certificate stores. |
| Certificate revocation check error | The CRL for the smart card could not be downloaded from the address specified by the certificate CRL distribution point. If revocation checking is mandated, this prevents the logon from succeeding. See the Certificates and public key infrastructure section. |
| Certificate Usage errors | The certificate is not suitable for logon. For example, it might be a server certificate or a signing certificate. |
Kerberos logs
To enable Kerberos logging, on the domain controller and the end user machine, create the following registry values:
| Hive | Value name | Value [DWORD] |
|---|---|---|
| CurrentControlSet\Control\Lsa\Kerberos\Parameters | LogLevel | 0x1 |
| CurrentControlSet\Control\Lsa\Kerberos\Parameters | KerbDebuglevel | 0xffffffff |
| CurrentControlSet\Services\Kdc | KdcDebugLevel | 0x1 |
| CurrentControlSet\Services\Kdc | KdcExtraLogLevel | 0x1f |
Kerberos logging is output to the System event log.
- Messages such as untrusted certificate must be easy to diagnose.
- Two error codes are informational, and can be safely ignored:
- KDC_ERR_PREAUTH_REQUIRED (used for backward compatibility with older domain controllers)
- Unknown error 0x4b
Domain controller and workstation logs
This section describes the expected log entries on the domain controller and workstation when the user logs on with a certificate.
- Domain controller CAPI2 log
- Domain controller security logs
- Virtual Delivery Agent (VDA) security log
- VDA CAPI log
- VDA System Log
Domain controller CAPI2 log
During a logon, the domain controller validates the caller’s certificate, producing a sequence of log entries in the following form.
The final event log message shows lsass.exe on the domain controller constructing a chain based on the certificate provided by the VDA, and verifying it for validity (including revocation). The result is returned as “ERROR_SUCCESS”.
Domain controller security log
The domain controller shows a sequence of logon events, the key event being 4768, where the certificate is used to issue the Kerberos Ticket Granting Ticket (krbtgt).
The messages before this show the machine account of the server authenticating to the domain controller. The messages following this show the user account belonging to the new krbtgt being used to authenticate to the domain controller.
VDA security log
The VDA security audit logs corresponding to the logon event is the entry with event ID 4648, originating from winlogon.exe.
VDA CAPI log
This example VDA CAPI log shows a single chain build and verification sequence from lsass.exe, validating the domain controller certificate (dc.citrixtest.net).
VDA System Log
When Kerberos logging is enabled, the System Log shows the error KDC_ERR_PREAUTH_REQUIRED (which can be ignored), and an entry from Windows Logon showing that the Kerberos logon was successful.
Monitoring FAS using Windows event log
All FAS events are written to the Windows Application event log. You can use products such as System Center Operations Manager (SCOM) to monitor the health of your FAS service using the processes and events described here.
Is the FAS service running?
To determine if the FAS service is running, monitor the process Citrix.Authentication.FederatedAuthenticationService.exe.
Only the most important events for monitoring the FAS service are described in this section. For the full list of FAS event codes, see FAS event logs.
FAS health events
The following events show whether your FAS service is healthy.
The event source is Citrix.Authentication.FederatedAuthenticationService.
| Event | Event text | Explanation | Notes |
|---|---|---|---|
| [S003] | Administrator [{0}] setting Maintenance Mode to [{1}] | The FAS service was put into, or taken out of, maintenance mode. | While in maintenance mode, the FAS server is not usable for single sign-on. |
| [S022] | Administrator [{0}] setting Maintenance Mode to Off | The FAS service was taken out of maintenance mode. | Available from FAS 10.7 / Citrix Virtual Apps and Desktops 2109. |
| [S023] | Administrator [{0}] setting Maintenance Mode to On | The FAS service was put into maintenance mode. | Available from FAS 10.7 / Citrix Virtual Apps and Desktops 2109. |
| [S123] | Failed to issue a certificate for at any CA for [upn: {0} role: {1}] [exception: {2}] | This event happens after [S124] if none of the CAs FAS is configured with successfully issued a user certificate. Single sign-on will fail for that user. | This event indicates that all configured CAs are not working. If FAS is configured to use an HSM, it may also indicate that the HSM is not working. |
| [S124] | Failed to issue a certificate for [upn: {0} role: {1}] at [certificate authority: {2}] [exception: {3}] | A failure occurred when FAS attempted to request a user certificate from the given CA. If FAS is configured with more than one CA, FAS tries the request at another CA. | This event may indicate that the CA is not working, or is not contactable. If FAS is configured to use an HSM, it may also indicate that the HSM is not working. The exception can be used to help identify the cause of the problem. |
| [S413] | Authorization certificate expiring soon ({0} days left). Certificate details: {1} | This event is generated periodically when the FAS authorization certificate is close to expiry. By default, the event is generated every day if the authorization certificate is within 30 days of expiry. | The default settings can be adjusted using the cmdlet Set-FasRaCertificateMonitor; see PowerShell cmdlets. |
| [S414] | Authorization certificate has expired. Certificate details: {0} | This event is generated periodically when the FAS authorization certificate has expired. By default, the event is generated every day. | Once expired, FAS is not able to generate new user certificates and single-sign-on begins to fail. |
Cloud-connected FAS events
If you are using FAS with Citrix Cloud, the following events show whether your FAS service is healthy.
The event source is Citrix.Fas.Cloud.
| Event | Event text | Explanation | Notes |
|---|---|---|---|
| [S012] | The FAS service is available for single sign-on from Citrix Cloud | This event indicates that the single sign-on from Workspace (that is, Citrix Cloud) should be working. | Before issuing this event, FAS checks (1) that it is configured, (2) is not in maintenance mode, and (3) is connected to Citrix Cloud. |
| [S013] | The FAS service is not available for single sign-on from Citrix Cloud. [{0}] Further details can be found in the admin console. | This event indicates that FAS is not able to provide a single sign-on from Workspace (that is, Citrix Cloud). The message includes the reason why the single sign-on is not working. | FAS maintains a persistent connection to Citrix Cloud. From time-to-time, this connection may terminate for various reasons (such as a network glitch, or a connection lifetime policy on a proxy server). When this happens, the event text contains “Service is not connected to the cloud”. This is normal behaviour, and FAS immediately attempts to re-establish a connection to Citrix Cloud. |
Security events
The following events indicate that an unauthorized entity attempted to use FAS.
The event source is Citrix.Authentication.FederatedAuthenticationService.
| Event | Event text | Explanation |
|---|---|---|
| [S001] | ACCESS DENIED: User [{0}] is not a member of the Administrators group | An attempt was made to view or change te configuration of FAS, but the caller was not a FAS administrator. |
| [S002] | ACCESS DENIED: User [{0}] is not an Administrator of Role [{1}] | An attempt was made to view or change the configuration of a FAS rule, but the caller was not a FAS administrator. |
| [S101] | Server [{0}] is not authorized to assert identities in role [{1}] | An attempt was made to assert user identities, but the caller is not permitted to do so. Only StoreFront servers which have been permitted in the FAS rule configuration (and Workspace if applicable) are allowed to assert user identities. |
| [S104] | Server [{0}] failed to assert UPN [{1}] (UPN not allowed by role [{2}]) | An attempt was made to assert a user identity, but the user’s account is not permitted according to the FAS rule configuration. |
| [S205] | Relying party access denied - the calling account [{0}] is not a permitted relying party of the rule [{1}] | A VDA attempted to perform single sign-on with FAS, but the VDA is not permitted according to the FAS rule configuration. |
FAS event logs
The following tables list the event log entries generated by FAS.
Administration events [Federated Authentication Service]
[Event Source: Citrix.Authentication.FederatedAuthenticationService]
These events are logged in response to a configuration change in the FAS server.
| Log codes |
|---|
| [S001] ACCESS DENIED: User [{0}] is not a member of Administrators group |
| [S002] ACCESS DENIED: User [{0}] is not an Administrator of Role [{1}] |
| [S003] Administrator [{0}] setting Maintenance Mode to [{1}] |
| [S004] Administrator [{0}] requesting authorization certificate from CA [{1}] using templates [{2} and {3}] |
| [S005] Administrator [{0}] de-authorizing CA [{1}] |
| [S006] Administrator [{0}] creating Certificate Definition [{1}] |
| [S007] Administrator [{0}] updating Certificate Definition [{1}] |
| [S008] Administrator [{0}] deleting Certificate Definition [{1}] |
| [S009] Administrator [{0}] creating Rule [{1}] |
| [S010] Administrator [{0}] updating Rule [{1}] |
| [S011] Administrator [{0}] deleting Rule [{1}] |
| [S012] Administrator [{0}] creating certificate [upn: {1} sid: {2} rule: {3}]Certificate Definition: {4} Security Context: {5}] |
| [S013] Administrator [{0}] deleting certificates [upn: {1} role: {2} Certificate Definition: {3} Security Context: {4}] |
| [S015] Administrator [{0}] creating certificate request [TPM: {1}] |
| [S016] Administrator [{0}] importing Authorization certificate [Reference: {1}] |
| [S022] Administrator [{0}] setting Maintenance Mode to Off |
| [S023] Administrator [{0}] setting Maintenance Mode to On |
| [S024] Administrator [{0}] setting system health monitor |
| [S025] Administrator [{0}] setting system health monitor |
| [S026] Administrator [{0}] setting RA Certificate Monitor |
| [S027] Administrator [{0}] resetting RA certificate monitor |
| [S028] Administrator [{0}] setting key configuration for [{1}] certificate to [{2}] |
| [S029] Administrator [{0}] resetting key configuration for [{1}] certificate to default values [{2}] |
| [S030] Administrator [{0}] setting Service Properties to [{1}] |
| [S050] Administrator [{0}] creating cloud configuration: [{1}] |
| [S051] Administrator [{0}] updating cloud configuration: [{1}] |
| [S052] Administrator [{0}] removing cloud configuration |
| [S060] Administrator [{0}] Requesting Cloud Registration. Instance: {1} |
| [S060] Administrator [{0}] Requesting Direct Trust Cloud Registration. Instance: {1} CloudServiceUrlFormat: {2} |
| [S061] Administrator [{0}] Completing Cloud Registration. Resource location: {1}, Rule name: {2} |
| [S062] Administrator [{0}] Completed Cloud Registration. Resource location: {1} ({2}), Rule name: {3}, Customer: {4} ({5}) |
| [S063] A KRS error occurred during cloud registration. The exception was {0} |
| [S064] An unknown error occurred during cloud registration. The exception was {0} |
| Log Codes |
|---|
| [S401] Performing configuration upgrade - [From version {0} to version {1}] |
| [S402] ERROR: The Citrix Federated Authentication Service must be run as Network Service [currently running as: {0}] |
| [S404] Forcefully erasing the Citrix Federated Authentication Service database |
| [S405] An error occurred while migrating data from the registry to the database: [{0}] |
| [S406] Migration of data from registry to database is complete (note: user certificates are not migrated) |
| [S407] Registry-based data was not migrated to a database since a database already existed |
| [S408] Cannot downgrade the configuration – [From version {0} to version {1}] |
| [S409] ThreadPool configuration succeeded - MinThreads adjusted from [workers: {0} completion: {1}] to: [workers: {2} completion: {3}] |
| [S410] ThreadPool configuration failed - failed to adjust MinThreads from [workers: {0} completion: {1}] to: [workers: {2} completion: {3}]; this may impact the scalability of the FAS server |
| [S411] Error starting the FAS service: [{0}] |
| [S412] Configuration upgrade complete – [From version {0} to version {1}] |
| [S413] Authorization certificate expiring soon ({0} days left). Certificate details: {1} |
| [S414] Authorization certificate has expired. Certificate details: {0} |
| [S415] Authorization certificate checks completed. {0} issues were logged. Next check is due in {1} |
Creating identity assertions [Federated Authentication Service]
[Event Source: Citrix.Authentication.FederatedAuthenticationService]
These events are logged at runtime on the FAS server when a trusted server asserts a user logon.
| Log Codes |
|---|
| [S101] Server [{0}] is not authorized to assert identities in role [{1}] |
| [S102] Server [{0}] failed to assert UPN [{1}] (Exception: {2}{3}) |
| [S103] Server [{0}] requested UPN [{1}] SID {2}, but lookup returned SID {3} |
| [S104] Server [{0}] failed to assert UPN [{1}] (UPN not allowed by role [{2}]) |
| [S105] Server [{0}] issued identity assertion [upn: {1}, role {2}, Security Context: [{3}]] |
| [S120] Issuing certificate to [upn: {0} role: {1} Security Context: [{2}]] |
| [S121] Certificate issued to [upn: {0} role: {1}] by [certificate authority: {2}] |
| [S122] Warning: Server is overloaded [upn: {0} role: {1}][Requests per minute {2}]. |
| [S123] Failed to issue a certificate at any CA for [upn: {0} role: {1}] [exception: {2}] |
| [S124] Failed to issue a certificate for [upn: {0} role: {1}] at [certificate authority: {2}] [exception: {3}] |
| [S125] Call timed out after {0} seconds waiting for pending certificate request to complete [upn: {1} role: {2} Security Context: [{3}]] |
| [S126] Server [{0}] attempted to assert an identity using an undefined rule [{1}] |
| [S127] FAS could not request a certificate for [upn: {0} role: {1} definition: {2}] because the server is in maintenance mode; use powershell cmdlet Set-FasServer to change the behaviour while in maintenance mode |
Acting as a relying party [Federated Authentication Service]
[Event Source: Citrix.Authentication.FederatedAuthenticationService]
These events are logged at runtime on the FAS server when a VDA logs on a user.
| Log Codes |
|---|
| [S201] Relying party [{0}] does not have access to a password. |
| [S202] Relying party [{0}] does not have access to a certificate. |
| [S203] Relying party [{0}] does not have access to the Logon Provider |
| [S204] Relying party [{0}] accessing the Logon Provider for [upn: {1}] in role: [{2}] [Operation: {3}] as authorized by [{4}] |
| [S205] Relying party access denied - the calling account [{0}] is not a permitted relying party of the rule [{1}] |
| [S206] Calling account [{0}] is not a relying party |
| [S208] Private Key operation failed [Operation: {0} upn: {1} role: {2} certificateDefinition {3} Error {4} {5}]. |
In-session certificate server [Federated Authentication Service]
[Event Source: Citrix.Authentication.FederatedAuthenticationService]
These events are logged on the FAS server when a user uses an in-session certificate.
| Log Codes |
|---|
| [S301] Access Denied: User [{0}] does not have access to a Virtual Smart Card |
| [S302] User [{0}] requested unknown Virtual Smart Card [thumbprint: {1}] |
| [S303] Access Denied: User [{0}] does not match Virtual Smart Card [upn: {1}] |
| [S304] User [{0}] running program [{1}] on computer [{2}] using Virtual Smart Card [upn: {3} role: {4} thumbprint: {5}] for private key operation [{6}] |
| [S305] Private Key operation failed [Operation: {0}] [upn: {1} role: {2} containerName {3} Error {4} {5}]. |
FAS assertion plug-in [Federated Authentication Service]
[Event Source: Citrix.Authentication.FederatedAuthenticationService]
These events are logged by the FAS assertion plug-in.
| Log Codes |
|---|
| [S500] No FAS assertion plug-in is configured |
| [S501] The configured FAS assertion plug-in could not be loaded [exception:{0}] |
| [S502] FAS assertion plug-in loaded [pluginId={0}] [assembly={1}] [location={2}] |
| [S503] Server [{0}] failed to assert UPN [{1}] (logon evidence was supplied but the plug-in [{2}] does not support it) |
| [S504] Server [{0}] failed to assert UPN [{1}] (logon evidence was supplied but there is no configured FAS plug-in) |
| [S505] Server [{0}] failed to assert UPN [{1}] (the plug-in [{2}] rejected the logon evidence with status [{3}] and message [{4}]) |
| [S506] The plug-in [{0}] accepted logon evidence from server [{1}] for UPN [{2}] with message [{3}] |
| [S507] Server [{0}] failed to assert UPN [{1}] (the plug-in [{2}] threw exception [{3}] during method [{4}]) |
| [S507] Server [{0}] failed to assert UPN [{1}] (the plug-in [{2}] threw exception [{3}]) |
| [S508] Server [{0}] failed to assert UPN [{1}] (access disposition was supplied but the plug-in [{2}] does not support it) |
| [S509] Server [{0}] failed to assert UPN [{1}] (access disposition was supplied but there is no configured FAS plug-in) |
| [S510] Server [{0}] failed to assert UPN [{1}] (the access disposition was considered invalid by plug-in [{2}] |
Workspace-enabled FAS [Federated Authentication Service]
[Event Source: Citrix.Fas.Cloud]
These events are logged when FAS is used with Workspace.
| Log Codes |
|---|
| [S001] Rotated Citrix Cloud authorization key [fas id: {0}] [old key id:{1}] [new key id:{2}] |
| [S002] The cloud support module is starting. FasHub cloud service URL: {0} |
| [S003] FAS registered with the cloud [fas id: {0}] [transaction id: {1}] |
| [S004] FAS failed to register with the cloud [fas id: {0}] [transaction id: {1}] [exception: {2}] |
| [S005] FAS sent its current configuration to the cloud [fas id: {0}] [transaction id: {1}] |
| [S006] FAS failed to send its current configuration to the cloud [fas id: {0}] [transaction id: {1}] [exception: {2}] |
| [S007] FAS unregistered from the cloud [fas id: {0}] [transaction id: {1}] |
| [S009] FAS failed to unregister from the cloud [fas id: {0}] [transaction id: {1}] [exception: {2}] |
| [S010] The FAS service is connected to the cloud messaging URL: {0} |
| [S011] The FAS service is not connected to the cloud |
| [S012] The FAS service is available for single sign-on from Citrix Cloud |
| [S013] The FAS service is not available for single sign-on from Citrix Cloud. [{0}] Further details can be found in the admin console |
[S014] A call to the cloud service <service name> failed [fas id: {0}] [transaction id: {1}] [exception: {2}] |
| [S015] A message from Citrix Cloud was blocked because the caller is not permitted [message ID {0}] [transaction ID {1}] [caller {2}] |
[S016] A call to the cloud service <service name> succeeded [fas id: {0}] [transaction id: {1}] |
| [S019] FAS downloaded its configuration from the cloud [fas id: {0}] [transaction id: {1}] |
| [S020] FAS failed to download its configuration from the cloud [fas id: {0}] [transaction id: {1}] [exception: {2}] |
| [S021] The cloud support module failed to start. Exception: {0} |
| [S022] The cloud support module is stopping |
| [S023] Failed to rotate Citrix Cloud authorization key [fas id: {0}] [current key id:{1}] [new key id:{2}] [keys in cloud:{3}] |
| [S024] Initiating rotation of Citrix Cloud authorization key [fas id: {0}] [current key id:{1}] [new key id:{2}] |
| [S025] This service’s authorization key is present in the Citrix Cloud [current key: {0}] [keys in cloud: {1}] |
| [S026] This service’s authorization key is not present in the Citrix Cloud [current key: {0}] [keys in cloud: {1}] |
| [S027] Upgraded the Citrix Cloud authorization key storage format [fas id: {0}] |
| [S028] FAS sent its current telemetry to the cloud [fas id: {0}] [transaction id: {1}] |
| [S029] FAS failed to send its current telemetry to the cloud [fas id: {0}] [transaction id: {1}] [exception: {2}] |
Log on [VDA]
[Event Source: Citrix.Authentication.IdentityAssertion]
These events are logged on the VDA during the logon stage.
| Log Codes |
|---|
| [S101] Identity Assertion Logon failed. Unrecognised Federated Authentication Service [id: {0}] |
| [S102] Identity Assertion Logon failed. SID lookup failed for {0} [Exception: {1}{2}] |
| [S103] Identity Assertion Logon failed. User {0} has SID {1}, expected SID {2} |
| [S104] Identity Assertion Logon failed. Call to {0} returned [Error: {1} {2}] |
| [S105] Identity Assertion Logon. Logging in [Username: {0} Domain: {1}] |
| [S106] Identity Assertion Logon.\n\nFederated Authentication Service: {0}\n\nLogging in [Certificate: {1}] |
| [S107] Identity Assertion Logon failed. [Exception: {0}{1}] |
| [S108] Identity Assertion Subsystem. ACCESS_DENIED [Caller: {0}] |
In-session certificates [VDA]
[Event Source: Citrix.Authentication.IdentityAssertion]
These events are logged on the VDA when a user attempts to use an in-session certificate.
| Log Codes |
|---|
| [S201] Virtual smart card access authorized by [{0}] for [PID: {1} Program Name: {2}Certificate thumbprint: {3}] |
| [S203] Virtual Smart Card Subsystem. Access Denied [caller: {0}, session {1}] |
| [S204] Virtual Smart Card Subsystem. Smart card support disabled |
Certificate request and key pair generation [Federated Authentication Service]
[Event Source: Citrix.Fas.PkiCore]
These events are logged when the FAS server performs low-level cryptographic operations.
| Log Codes |
|---|
| [S001] TrustArea::TrustArea: Installed certificate [TrustArea: {0} Certificate {1}TrustAreaJoinParameters {2}] |
| [S014] Pkcs10Request::Create: Created PKCS10 request [Distinguished Name: {0}] [Reason: {1}] |
| [S016] PrivateKey::Create [Identifier: {0}] [MachineWide: {1}] [Provider: {2}] [ProviderType: {3}] [EllipticCurve: {4}] [KeyLength: {5}] [isExportable: {6}] [CreateReason: {7}] |
| [S017] PrivateKey::Delete [Provider: {0}] [Identifier {1}] |
| [S018] PrivateKey::Create failed [Identifier: {0}] [MachineWide: {1}] [Provider: {2}] [ProviderType: {3}] [EllipticCurve: {4}] [KeyLength: {5}] [isExportable: {6}] [CreateReason: {7}] [Exception: {8}] |
| Log Codes |
|---|
| [S104] MicrosoftCertificateAuthority::GetCredentials: Authorized to use {0} |
| [S105] MicrosoftCertificateAuthority::SubmitCertificateRequest Error submit response [{0}] |
| [S106] MicrosoftCertificateAuthority::SubmitCertificateRequest Issued certificate [{0}] |
| [S112] MicrosoftCertificateAuthority::SubmitCertificateRequest - Waiting for approval [CR_DISP_UNDER_SUBMISSION] [Reference: {0}] |
End user error messages
This section lists common error messages displayed to a user on the Windows Logon page.
| Error message displayed | Description and reference |
|---|---|
| Invalid user name or Password | The computer believes that you have a valid certificate and private key, but the Kerberos domain controller has rejected the connection. See the Kerberos logs section of this article. |
| The system could not log you on. Your credentials could not be verified. / The request is not supported | The domain controller cannot be contacted, or the domain controller has not been configured with a certificate to support Smart Card authentication. Enroll the domain controller for a “Kerberos Authentication”, “Domain Controller Authentication”, or “Domain Controller” certificate. This is worth trying, even when the existing certificate appears to be valid. |
| The system might not log you on. The smartcard certificate used for authentication was not trusted. | The intermediate and root certificates are not installed on the local computer. See Certificates and public key infrastructure. |
| Bad Request | This usually indicates that the extensions on the certificate are not set correctly, or the RSA key is too short (<2048 bits). |
Related information
In this article
- Certificates and public key infrastructure
- UPN name and certificate mapping
- Control log on domain controller selection
- Enable account audit events
- Certificate validation logs
- Kerberos logs
- Domain controller and workstation logs
- Monitoring FAS using Windows event log
- FAS event logs
- End user error messages
- Related information