FAQ

January 30, 2019

Contributed by: C

Licensing

What is a Universal License (CCUs)?

Universal License is an add-on license on top of Citrix ADC platform licenses. These licenses are required for the following:

Securing ICA sessions

SmartAccess
SmartControl
EPA

SSL VPN

For all SSL VPN use cases (Unified Gateway, CVPN, RDP proxy etc.)
Portal

What is the change in the new Licensing policy?

Universal License were priced as following:

0-2499 users - $100 per user
2500+ users - $50 per user

The earlier packaging was as following:

NS Standard and Enterprise included 5 Universal Licenses
NS Platinum License includes 100 Universal Licenses

The change is as follows:

NS Standard will include 500 licenses
NS Enterprise will include 1000 licenses
NS Platinum does not have any CCU requirement – meaning customers do not need CCUs with Platinum

On the other hand, if users purchase NS Platinum 11.1 or above, they can use universal licenses for ALL USE CASES.


User count	Price
1-10000	$5
10001-20000	$2
20001+	$1.5

When is the new pricing available for customers?

New packaging will be included in NS 11.1.49.16 build released on September 26th, 2016. The new SKUs will go live on September 19 2016.

What version of Citrix ADC do we need?

Customers need NS 11.1-49.16 or above to get the new packaging with CCUs.

How do existing customers get this?

Existing customers need to upgrade their existing NS versions to 11.1.49.xx to get the new packaging.

If a customer is unwilling to upgrade and wants to use NS for SSL VPN, below are the key things to ensure:

Unified Gateway is available with NS Enterprise or Platinum versions ONLY
If they have received CCUs for free with Citrix Virtual Apps and Desktops, Premium edition, they need to purchase CCUs for SSL VPN OR purchase NS Platinum edition running 11.1.49.xx
Online EULA is being updated at this time to reflect the usage scenarios. It will be posted here: https://www.citrix.com/buy/licensing/product.html
They can get the same pricing through sales exception process

If a customer running Standard edition, want to buy 5000 licenses, how much do they pay?

If a customer is running standard edition, they get first 500 universal licenses for free. For the rest they will be charged per the new pricing which is $5 for 1-10000 users.

What if the same customer comes back and purchases another 6000 licenses, how much do they pay?

If the customer comes back to purchase another 6000 licenses, they will be charged 6000 users*$5 per user = $30,000. They will not get the benefit of using the row for 11,000 licenses.

Annual maintenance will also be charged on this price.

If a customer running Standard edition, want to buy 11000 licenses, how much do they pay?

If a customer is running Standard edition, they will get first 500 licenses for free. For the rest they will pay 10,500 users * $2 per user = $21,000

How are the other vendors charging, and what do I need to tell my customer?

All SSL VPN vendors charge per user session license. Citrix is the only company that does not charge per user session license if a customer is purchasing Citrix ADC Platinum edition.

If my customer has 100 CCUs they received with Citrix Virtual Apps and Desktops, Premium edition, and they buy 100 CCUs for Unified Gateway, do they now have 200 CCUs?

Yes. They do have 200 CCUs. But, they can only use 100 CCUs for SSL VPN use case. They can, however, use 200 CCUs for Citrix Virtual Apps and Desktops use case.

The official version of this content is in English. Some of the Citrix documentation content is machine translated for your convenience only. Citrix has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Citrix product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Citrix, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Citrix will not be held responsible for any damage or issues that may arise from using machine-translated content.

FAQ