Users dashboard

The Users dashboard is the launching point into user behavior analysis and threat prevention.

This dashboard provides visibility into user-behavior patterns across an organization. Using this data, you can proactively monitor, detect, and flag behavior that fall outside the norm, such as phishing or ransomware attacks.

The Users dashboard contains the following sections:

  • Discovered users. Total number of users in your organization using the data sources for which you have enabled Analytics.

  • Risky users. Users that have acted in a risky manner or presented risky behavior. List of risky users who have the highest risk score and risk indicator occurrences associated with their account.

  • High risk users. Users that represent an immediate threat to the organization.

  • Medium risk users. Users who might have multiple serious violations on their account and must be monitored closely.

  • Low risk users. Users who have some violations detected on their account, but potentially not a threat.

  • Users in watchlist. Users monitored closely by administrators.

  • Privileged users. Users who can view sensitive data and modify critical system settings in an organization.

  • Risk Indicators. Displays the top five risk indicators in your organization.

  • Access Summary. Summarizes the total number of attempts that users have made to access the resources within your organization.

  • Policies and Actions. Displays the top five policies and actions applied on user profiles.

  • Risk Categories. Displays the risk categories that Citrix Analytics supports. Risk indicators with similar behavioral patterns are grouped into the categories.

Discovered users

Total number of users in your organization using the data sources for which you have enabled Analytics. They might or might not have a risk score associated with their account. It is possible that the number of discovered users on the Users dashboard is more than the number of risky users.

Click the Discovered Users link on the dashboard to view the Users page that displays a complete list of users discovered by Citrix Analytics. The Users page also displays the data sources, the risk scores, and the number of risk indicator occurrences associated with the discovered users.

Discovered users

Note

On the Users dashboard and the Users page, the number of discovered users are displayed for the last 13 months irrespective of the selected time period. When you select a time period, the risk indicator occurrences change based on the time selection.

Use the following interface map to learn how to interact with the Users page.

Discovered users section

View the following information:

Facets

Filter the user events based on the following categories:

  • Risk Score: User events based on high risk, medium risk, and low risk scores.

  • User: User events based on admin privilege, executive privilege, and watchlist users.

  • Discovered Data Sources: User events based on the data source that you have onboarded.

Use the search box to search events for the users. You can use operators in your query to narrow down the focus of your search. For information on the valid operators that you can use in your query, see Self-service search.

Score

The risk score determines the level of risk a user poses to an organization for a specific time period. The risk score value is dynamic and varies based on user behavior analytics. Based on the risk score, a user can fall under one of the three categories: high risk user, medium risk user, or low risk user.

User

List of all users discovered by Analytics. Click a user name to view the user information and risk timeline for the user. The user might or might not have triggered any risk indicator. If there are no risky events associated with this user, you see the following message.

No risky event

If there are risky events associated with a user, you see the risk indicators on their risk timeline. Click the user to view their risk timeline.

A user can be marked as a privileged and added to the watchlist.

Risk Indicator Occurrence

The number of times a risk indicator is triggered for a user. A risk indicator can be default or custom. When you select the time period, the risk indicator occurrences change based on the time selection.

Discovered data source

The data source associated to a user. When a user is actively using the data source, Analytics receives the user events from that data source. To receive user events, you must turn on data processing on the data source site card, which is available on the Data Sources page.

Risky users

Risky users are discovered users who have risky events associated and have triggered at least one risk indicator. The level of risk a user poses to the network for a specific time period is determined by the risk score associated with the user. The risk score value is dynamic and is based on user behavior analytics. Based on the risk score, a risky user can fall into one of the three categories: high risk user, medium risk user, or low risk user.

On the Risky Users pane, you can sort the top five risky users based on the highest score or the highest risk indicator occurrences.

  • Click Highest Score to view the top five risky users based on the highest risk score.

  • Click Risk Indicator to view the top five risk indicators with the maximum occurrences.

Risky user link

Click the Risky Users link on top or the See More link in the Risky Users pane to view the Users page. This page displays all risky users and their risk indicators. You can use the facets and the search bar to filter the events based on your requirements.

Note

On the Users dashboard and the Users page, the number of risky users are displayed for the last 13 months irrespective of the selected time period. When you select a time period, the risk indicator occurrences change based on the time selection.

Risky user dashboard

High risk users

Users with risk score between 90 and 100. These users represent immediate threats to the organization.

On the Users dashboard, you can view the number of high risk users for the last 13 months. For example, the following image shows five high risk users in the last 13 months.

High risk users

Click the box to view the Users page that displays the details about the high risk users such as risk score, risk indicator occurrences, and their data sources. When you select the time period, the risk indicator occurrences change based on the time selection.

Learn more: Risky Users

Medium Risk Users

Users with risk score between 70 and 89. These users might have multiple serious violations on their account and must be monitored closely.

On the Users dashboard, you can view the number of medium risk users for the last 13 months. For example, the following image shows eight medium risk users in the last 13 months.

Medium risk users

Click the box to view the Users page that displays the details about the medium risk users such as risk score, risk indicator occurrences, and their data sources. When you select the time period, the risk indicator occurrences change based on the time selection.

Learn more: Risky Users

Low Risk Users

Users with risk score between 1 and 69. These users may have some violations detected on their account. They can also include users who were previously high or medium risk users. These users have been reevaluated over a pre-determined time period.

On the Users dashboard, you can view the number of low risk users for the last 13 months. For example, the following image shows 147 low risk users in the last 13 months.

Low risk users

Click the box to view the Users page that displays the details about the low risk users such as risk score, risk indicator occurrences, and their data sources. When you select the time period, the risk indicator occurrences change based on the time selection.

Learn more: Risky Users

Users in watchlist

List of users monitored closely for potential threats. For example, you can monitor users who are not full-time employees within your organization by adding those users to the watchlist. You can also monitor users who trigger a specific risk indicator frequently. You either add a user to the watchlist manually or define policies to add users to the watchlist.

If there are no users added to the watchlist, you see the following screen on the Users dashboard.

Zero users in watchlists

If you have added users to the watchlist, on the Users dashboard, you can view the top five users in the watchlist based on the highest score.

Users dashboard users in watchlist

Click the Users in Watchlist box or the See More link on the Users in Watchlist pane to view the Users page that displays the list of all users in the watchlist.

Note

On the Users dashboard and the Users page, the number of users in the watchlist are displayed for the last 13 months irrespective of the selected time period. When you select a time period, the risk indicator occurrences change based on the time selection.

Learn More: Watchlist

Privileged users

Privileged users are the employees who have legitimate access to sensitive data and system settings in an organization. Because of their privileged rights, the malicious actions of privileged users are often indistinguishable from their everyday activities. Therefore, the actions of privileged users remain undetected for a long time. Such actions expose organizations to a wide variety of risks. To overcome this challenge, Citrix Analytics provides the privileged user monitoring feature. This feature enables you to closely monitor the behavior anomalies of privileged users in your organization.

On the Users dashboard, you can view the top five privileged users based on the highest risk score. The privileged users are categorized as administrators and executives.

  • Admins. Users who have administrator rights to a product or service. For example, when a user’s privilege is elevated to administrator in the Content Collaboration service, this information is displayed on the Users page. You can then monitor the activities of the administrator users.

    Consider the user Maria Brown who was assigned admin privileges in the Content Collaboration service. Maria starts excessively deleting files and folders, and triggers the machine learning algorithm that detected unusual behavior. The Excessive file or folder deletion risk indicator is added to the user’s risk timeline. Citrix Analytics helps you to compare this risk indicator with information available on the Users page. You can decide whether the risk indicator was triggered after the user was assigned admin privileges in Content Collaboration. If yes, you can take appropriate actions on the privileged user’s profile.

  • Executives. Users, preferably from the top management in your organization. On the Users page, you can add or remove users as executive users. For instructions, see the Add as privileged user and Remove as privileged user sections.

    Consider a scenario where you have added a user as a privileged user. The user starts deleting files and folders excessively, and triggers the machine learning algorithm that detected unusual behavior. The Excessive file or folder deletion risk indicator is added to the user’s risk timeline. Citrix Analytics helps you to compare the risk indicator with information on the Users page. When you compare the information, you can determine if the risk indicator was triggered after the user was marked as an executive user. If yes, you can take appropriate actions on the user’s profile.

Users dashboard privileged users

Click the Privileged Users link on top or the See More link in the Privileged Users pane to view the Users page that displays privileged users with Admins and Executives along with the latest risk indicator details. Privileged users are represented with an icon in the USER column.

Note

On the Users dashboard and the Users page, the number of privileged users are displayed for the last 13 months irrespective of the selected time period. When you select a time period, the risk indicator occurrences change based on the time selection.

Add as privileged user

  1. On the Users page, navigate to the All Users table and select the users that you want to add as executive users.

  2. Click Mark Privileged.

Privileged users

Remove as privileged user

  1. On the Users page, navigate to the All Users table and select the users that you want to remove as executive users.

  2. Click Remove from Privileged.

Privileged users

Risk Indicators

Summarizes the top five risk indicators for a selected time period. The risk indicators can be default or custom. For default risk indicators, Citrix Analytics collects data from the discovered data sources and on which the data processing is enabled.

For custom risk indicators, Citrix Analytics collects data from the following data sources based on the risky events generated:

  • Citrix Access Control
  • Citrix Content Collaboration
  • Citrix Gateway
  • Citrix Virtual Apps and Desktops

On the Risk Indicators pane, you can view the top five risk indicators and sort them based on total occurrences or severity.

Risk indicators dashboard

Click See More on the Risk Indicators pane to view the Risk Indicator Overview page.

The Risk Indicator Overview page provides insights into the default and the custom risk indicators. Select the time period to view the risk indicators and their occurrences.

Risk indicator overview

Click a risk indicator on the NAME column to view details about the risk indicator such as timeline view, users, occurrences, and triggered time. Alternatively, you can click a risk indicator on the Risk Indicators dashboard to view its details. The following image shows the details for Excessive access to sensitive files (DLP alert).

DLP alert detail

Access Summary

This dashboard summarizes all the Gateway access events for a selected time period. It shows the number of total access, successful access, and failed access through Citrix Gateway.

Click the pointers on the graph to view the Self-service search for Gateway page. For successful sign-in scenarios, Gateway access events are sorted by the status code on the page.

Access summary dashboard

Policies and Actions

Displays the top five policies and actions applied on user profiles for a selected time period. Click the See More link on the Policies and Actions pane to get detailed information about the policies and actions.

Policies and actions dashboard

Top Policies

The top five configured policies are determined based on the number of occurrences. When you are in the Top Policies section of the dashboard and select See More, you are redirected to the All Policies page.

Policies and actions dashboard

All policies

This page provides detailed information about all the configured policies. When you select any policy, you are redirected to the Self-service search for Policies page. On the left pane, you can filter based on the actions applied.

When you select a user name, you are redirected to the risk timeline. The policy-based action is added to the user’s risk timeline. When you select the action, its details are displayed on the right pane of the risk timeline.

Top Actions

The top five actions that were performed on user profiles. The top actions are determined based on the number of occurrences. When you are in the Top Actions section of the dashboard and select See More, you are redirected to the Actions page.

Policies and actions dashboard

Actions

This page provides detailed information about every applied action, users impacted, occurrences, policies, and the time of action event. When you select any action, you are redirected to the All Policies page with data sorted based on the specified action on the left pane. For example, when you select Request user response on the Actions page, you are redirected to the All Policies page that displays all the configured policies associated with the Request user response action.

Policies and actions dashboard

Risk Categories

This dashboard provides an aggregated view of the level of risk exposure of an organization for a selected time period. Risk indicators are grouped into known categories based on the risks that are similar. Risk categorization is supported on default and custom risk indicators.

Risk categories dashboard

The purpose of the Risk Categories dashboard is to enable Citrix Virtual Apps and Desktops administrators to manage user risks and have simplified discussions with their security counterparts without the need to have an expert-level security knowledge. It allows security enforcement to take effect at an organizational level and is not limited to security administrators alone.

Use case

Consider that you are a Citrix Virtual Apps and Desktops administrator and you manage the application access rights of employees in your organization. If you go to the Risk Categories > Compromised users > Excessive authentication failures - Citrix Gateway risk indicator section, you can assess whether the employees to whom you had granted access have been compromised. If you navigate further, you can get more accurate insights into this risk indicator such as the failure reasons, sign-in locations, timeline details, and user summary. If you notice any discrepancies between the users that were granted access and users that were compromised, you can notify the security administrator about it. This timely notification to the security administrator contributes towards enforcement of security at an organizational level.

Risk categories use case

How to analyze the Risk Categories dashboard?

When you select See More on the Risk Categories dashboard, you are redirected to the page that summarizes details about the risk categories. This page contains the following details:

  • Risk category report: Represents the total risk indicator occurrences of each category for a selected time period.

    Risk categories page

  • Timeline details: Provides a graphical representation of the total risk indicator occurrences of every risk category for a selected time period. If you navigate to the bottom of this section, you can sort based on risk categories for more accurate insights about the risk indicators.

    Risk categories page

  • Risk category summary: This section provides details such as the impact, occurrences, and severity of the risk indicators associated with each category. Select any risk category to view details about the risk indicators associated with that category. For example, when you select the Compromised users category, you are redirected to the Compromised users page.

    Risk categories page

The Compromised users page displays the following details:

  • Risk Indicator Report: Displays the risk indicators that belong to the Compromised users category for a selected time period. It also displays the total occurrences of the risk indicators that were triggered during the selected time period.

    Compromised users page

  • Timeline Details: Provides a graphical representation of the risk indicator occurrences for a selected time period.

    Compromised users page

  • Risk Indicator Summary: Displays a summary of the risk indicators generated under the compromised users category. This section also displays the severity, data source, risk indicator type, occurrences, and the last occurrence.

    Compromised users page

When you select a risk indicator, you are redirected to the page that summarizes details of that indicator. For example, if you select the First time access from new device risk indicator, you are redirected to the page that summarizes details about this indicator. The summary includes timeline details about the occurrences of this event and a user summary that lists the users that triggered this risk indicator, risk indicator occurrences, and the time of event. When you select a user, you are redirected to the user’s risk timeline.

Compromised users page

Note

Citrix Analytics groups default risk indicators under the appropriate risk category. For custom risk indicators, you must select a risk category on the Create Indicator page. For more information, see Custom risk indicators.

Types of risk categories

Data exfiltration

This category groups risk indicators triggered by malware or by employees that perform unauthorized data transfers or data thefts to or from a device in an organization. You can get insights into all the data exfiltration activities that have taken place during a specified time period, and mitigate the risks associated with this category by proactively applying actions on user profiles.

The Data exfiltration risk category groups the following risk indicators together:

Data Sources User Risk Indicators
Citrix Virtual Apps and Desktops Potential data exfiltration
Citrix Content Collaboration Excessive access to sensitive files
Citrix Content Collaboration Excessive file sharing
Citrix Access Control Unusual upload volume

Insider threats

This category groups risk indicators triggered by employees within an organization. Since employees have higher levels of access to company-specific applications, organizations are at higher chances of security risks. Risky activities might be intentionally caused by a malicious insider or might be a result of a human error. In either of the scenarios, the security impact on the organization is damaging. This category provides insights into all the insider threat activities that have taken place during a specified time period. With the help of these insights, you can mitigate the risks associated with this category by proactively applying actions on user profiles.

The Insider threats risk category groups the following risk indicators together:

Data Sources User Risk Indicators
Citrix Content Collaboration Excessive file or folder deletion
Citrix Content Collaboration Excessive file uploads
Citrix Access Control Excessive data download
Citrix Access Control Attempt to access blacklisted URL
Citrix Access Control Risky website access

Compromised users

This category groups risk indicators in which users display unusual behavioral patterns such as suspicious sign-ins, sign-in failures. Alternatively, the unusual patterns might be a result of the user accounts being compromised. You can get insights into all the compromised user events that have taken place during a specified time period, and mitigate risks associated with this category by proactively applying actions on user profiles.

The Compromised users risk category groups the following risk indicators together:

Data Sources User Risk Indicators
Citrix Virtual Apps and Desktops First time access from new device
Citrix Content Collaboration First time access from new location
Citrix Content Collaboration Excessive authentication failures
Citrix Content Collaboration Ransomware activity suspected
Citrix Content Collaboration Excessive file downloads
Citrix Gateway Logon from suspicious IP
Citrix Gateway Excessive authentication failures
Citrix Gateway Excessive authorization failures
Citrix Gateway Access from an unusual location
Microsoft Graph Security Azure AD Identity Protection risk indicators
Microsoft Graph Security Microsoft Defender for Endpoint risk indicators

Compromised endpoints

This category groups risk indicators that are triggered when devices exhibit unsecure behavior that might indicate a compromise.

The Compromised endpoints risk category groups the following risk indicators together:

Data Sources User Risk Indicators
Citrix Virtual Apps and Desktops Access from device with unsupported OS
Citrix Gateway End point analysis (EPA) scan failure
Citrix Endpoint Management Unmanaged device detected
Citrix Endpoint Management Jailbroken or rooted device detected
Citrix Endpoint Management Device with blacklisted apps detected

Users dashboard