Session Recording 2112

Recordings are corrupted or incomplete

  • If recordings are corrupted or incomplete when you view them using the Session Recording Player, you might also see warnings in the Event logs on the Session Recording Server.

    Event Source: Citrix Session Recording Storage Manager

    Description: Data lost while recording file <icl file name>

    The issue occurs when MCS or PVS is used to create VDAs with a master image configured and Microsoft Message Queuing (MSMQ) installed. In this condition, the VDAs have the same QMId for MSMQ.

    As a workaround, create a unique QMId for each VDA. For more information, see Install, upgrade, and uninstall.

  • The Session Recording Player might report an internal error with the message - “The file being played has reported that an internal system error (error code: 9) occurred during its original recording. The file can still be played up to the point that the recording error occurred” when playing back a certain recording file.

    The issue occurs due to insufficient buffer size on the Session Recording Agent when graphic intensive sessions are recorded.

    As a workaround, change HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\SmAudBufferSizeMB to higher value data on the Session Recording Agent, and then restart the machine.

Recordings are corrupted or incomplete