Microapps

Note

This feature is in preview.

The Workspace Microapps data source provides telemetry about how users interact with the microapps service and its notifications.

Prerequisites

  • Before you begin, you must have a subscription to use the Citrix Workspace Microapps service offered on Citrix Cloud. To learn how to get started, see the Getting started article in the Microapps documentation.

  • Review the System requirements section and ensure that you meet the requirements.

View data source and turn on data processing

Citrix Analytics automatically discovers the Workspace Microapps data source associated with your Citrix Cloud account.

To view the data source:

From the top bar, click Settings > Data Sources > Usage.

A site card for Workspace Microapps appears on the Data Sources page. Click Turn On Data Processing to allow Analytics to begin processing data.

Microapps turn on

View received events

The site card displays the number of events received from the data source for the last one hour, which is the default time selection. You can also select 1 week (1 W) and view the data.

After you have enabled data processing, the site card might display the No data received status. This status appears for two reasons:

  1. If you have turned on data processing for the first time, the events take some time to reach the event hub in Citrix Analytics. When Citrix Analytics receives the events, the status changes to Data processing on. If the status does not change after some time, refresh the Data Sources page.

  2. Analytics has not received any events from the data source in the last one hour.

    Microapps tab

Turn on or off data processing

To stop data processing, click the vertical ellipsis (⋮) on the site card and then click Turn off data processing. Citrix Analytics stops processing data for this data source. To enable data processing again, click Turn On Data Processing.

Microapps dashboard

The Microapps dashboard provides insight into the usage data of your Citrix Workspace Microapps service. The Microapps service delivers actions and notifications from users’ applications to their Citrix Workspace. Citrix Analytics processes the telemetry data received from the Microapps service and displays the usage metrics such as total active users, user-initiated actions, and notification actions. You get visibility into how the microapps are being used in your organization and how the users are interacting with the microapps and their notifications.

The dashboard provides the following metrics:

  • Number of unique users using the microapps

  • Top microapps users

  • Most used microapps

  • Number of actions initiated by the users using the microapps

  • Number of actions taken by the users on the notifications delivered by the microapps

How to access the dashboard

To access the dashboard, from the Usage tab, click Microapps.

Microapps tab

About the reports

The usage reports are categorized as user reports and product usage reports.

User report: Displays the usage metrics of the microapps users.

  • Active users: This report shows the Workspace app users using the microapps for the selected period. Each node on the graph indicates the unique user count. A unique user is a distinct person using the microapps for the specific period. Each user is counted only once for the period, regardless of the number of microapps the person is using. From the graph, you can identify any variation in the user count and determine when the users are most active during the period. Click See More to view the active user trend based on the activities such as the notifications actions, user-initiated actions, and page views.

    Microapp active users

  • Top users: This report shows the Workspace app users using maximum microapps for the selected period. The top users are measured by the following metrics:

    • Notification-actions: Number of actions taken on the microapp notifications by the users. For example, microapp notifications such as New Expense Report for Approval and New Course Available for Registration require actions from the users.

    • User-initiated actions: Number of actions initiated by the users using the microapps. For example, Request PTO, Submit a Help Desk Ticket and Search the Directory are the activities initiated by the users through the corresponding microapps.

    • Page views: Number of microapp pages viewed by the users.

    Click See More to view the complete list of the top users.

    Microapps top users

Product usage report: Displays the usage metrics of your Citrix Workspace Microapps service.

  • Top microapps: This report shows the most used microapps in your organization for the selected period. The top microapps are determined by the following metrics:

    • Unique users: A unique user is a distinct person using the microapp for the specific period. Each user is counted only once for the period, regardless of the number of times the person uses the microapp for the selected period. For example, if a person uses the “Request PTO” microapp three times during the period, Analytics counts the user as one unique user.

    • Notification actions: Number of actions taken on the microapp notifications by the users.

    • User-initiated actions: Number of actions initiated by the users using the microapp.

    Click See More to get the complete list of the top microapps for your organization.

    Top microapps

  • Notification activity: This report shows the number of actions taken by the users on the microapp notifications for the selected period. Each node on the graph represents the number of user actions. From the graph, you can view the variation in the user actions and identify the period when the user actions are maximum. Click See More to view the trend based on the user actions such as page views, dismissed notifications, and expired notifications and view its trend.

    Microapps notification activity

  • Client OS versions: This report shows the percentage distribution of operating systems across the client endpoints. From the chart, you can determine the operating systems that are mostly used by the users in your organization.

    Microapps client OS