Specify where recordings are stored

Use Session Recording Server Properties to specify where recordings are stored and where archived recordings are restored for playback.

Note: To archive files or restore deleted files, use the ICLDB command.

Specify directories for storing recordings

By default, recordings are stored in the drive:\SessionRecordings directory of the computer hosting the Session Recording Server. You can change the directory where the recordings are stored, add additional directories to load-balance across multiple volumes, or make use of additional space. Multiple directories in the list indicate that recordings are load-balanced across the directories. You can add a directory multiple times. Load balancing cycles through the directories.

  1. Log on to the computer hosting the Session Recording Server.
  2. From the Start menu, choose Session Recording Server Properties.
  3. In Session Recording Server Properties, click the Storage tab.
  4. Use the File storage directories list to manage the directories where recordings are stored.

After you select the directories, Session Recording grants its service with Full Control permission to these directories.

You can create file storage directories on the local drive, the SAN volume, or a location specified by a UNC network path. Network mapped drive letters are not supported. Do not use Session Recording with Network-Attached Storage (NAS), due to serious performance and security problems associated with writing recording data to a network drive.

Specify a directory for restoring archived recordings for playback

By default, archived recordings are restored in the drive:\SessionRecordingsRestore directory of the computer hosting the Session Recording Server. You can change the directory.

  1. Log on to the computer hosting the Session Recording Server.
  2. From the Start menu, choose Session Recording Server Properties.
  3. In Session Recording Server Properties, click the Storage tab.
  4. In the Restore directory for archived files field, type your directory for restoring archived recordings.

Specify where recordings are stored