Open and play recordings

You can open session recordings in Session Recording Player in three ways:

  • Perform a search using the Session Recording Player. Recorded sessions that meet the search criteria appear in the search results area.
  • Access recorded session files directly from your local disk drive or a shared drive.
  • Access recorded session files from a Favorites folder

When you open a file that was recorded without a digital signature, a warning message appears telling you that the origin and integrity of the file were not verified. If you are confident of the integrity of the file, click Yes in the warning window to open the file.

Note: The Administrator Logging feature of Session Recording allows you to log the downloads of recordings in the Session Recording Player. For more information, see Log administration activities.

Open and play a recording in the search results area

  1. Log on to the workstation where Session Recording Player is installed.
  2. From the Start menu, choose Session Recording Player.
  3. Perform a search.
  4. If the search results area is not visible, select Search Results in the Workspace pane.
  5. In the search results area, select the session you want to play.
  6. Do any of the following:
    • Double-click the session.
    • Right-click and select Play.
    • From the Session Recording Player menu bar, choose Play > Play.

Open and play a recording by accessing the file

The name of a recorded session file begins with “i_”, which is followed by a unique alphanumeric file ID and then the .icl or .icle file extension. The .icl extension denotes the recordings without playback protection applied; the .icle extension denotes the recordings with playback protection applied. Recorded session files are saved in a folder that incorporates the date the sessions were recorded. For example, the file for a session recorded on December 22, 2014, is saved in folder path 2014\12\22.

  1. Log on to the workstation where Session Recording Player is installed.
  2. From the Start menu, choose Session Recording Player.
  3. Do any of the following:
    • From the Session Recording Player menu bar, choose File > Open and browse for the file.
    • Using Windows Explorer, navigate to the file and drag the file into the Player window.
    • Using Windows Explorer, navigate to and double-click the file.
    • If you created Favorites in the Workspace pane, select Favorites and open the file from the Favorites area in the same way you open files from the search results area.

Use favorites

Creating the Favorites folders allows you to quickly access recordings that you view frequently. These Favorites folders reference recorded session files that are stored on your workstation or on a network drive. You can import and export these files to other workstations and share these folders with other Session Recording Player users.

Note: Only users with access rights to the Session Recording Player can download the recorded session files associated with the Favorites folders. Contact your Session Recording administrator for the access rights.

To create a Favorites subfolder:

  1. Log on to the workstation where the Session Recording Player is installed.
  2. From the Start menu, choose Session Recording Player.
  3. In the Session Recording Player window, select the Favorites folder in your Workspace pane.
  4. From the menu bar, choose File > Folder > New Folder. A new folder appears under the Favorites folder.
  5. Type the folder name, then press Enter or click anywhere to accept the new name.

Use the other options that appear in the File > Folder menu to delete, rename, move, copy, import, and export the folders.