Troubleshooting with AOT and Log Server

Last published : Oct 14, 2026

Top challenges addressed by AOT

  1. ​​Availability of AOT logs from a centralized log server for DDC, StoreFront™ and VDA components.
  2. Improve log collection time and reduce repetitive log iterations.
  3. Increase customer self-troubleshooting capabilities.
  4. Accelerate issue resolution time (MTTR)
  5. Quick search for logs based on various parameters/keywords.

Ways to download AOT logs

  1. When the Timestamp is Known:
    • Use the /Download/TimeRange interface within the powershell script to download logs for the timeframe when the issue occurred.
    • Collect logs from all relevant components (DDC, StoreFront, VDA) involved in the issue.
    • Review the logs to identify failures or anomalies and take corrective action based on log details.
  2. When the Problem Description is known:
    • Use the /Download/SearchLog interface with relevant keywords (error messages, components, events).
    • Identify specific log entries related to the issue.
    • Further refine the search by time or component as necessary.
  3. When the logs have to shared with Citrix Tech Support with further troubleshooting
    • If the logs do not clearly indicate the root cause, or if the available information is insufficient to resolve the issue.
    • Package the logs and share them with Citrix Support for further analysis.