Identity and Access Management (IAM)
Secure access is managed through robust identity controls for both customer and Citrix® administrators.
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Customer access. Access to customer Citrix Experience and Security Insights dashboards is only available to customer personnel. After onboarding, a default native account is provided to the customer administrator. The customer is highly encouraged to configure IdP integration using SAML, for more efficient and robust access management.
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Citrix administrator access. Citrix administrators can get temporary access to the customer Insights backend instance for troubleshooting purposes.