Known issues

Upgrading the Session Recording server fails when "Require SSL" is enabled in IIS for the SessionRecordingBroker application and only TLS 1.2 is enabled for the server-side protocol on the SR server.

To work around this issue, complete the following steps:

If you are using Citrix Web App Firewall (WAF) signatures to mitigate in part the CVE-2021-44228 vulnerability, Session Recording might not work as expected. To resolve the issue, exclude the IP addresses of your Session Recording servers from the mitigate_cve_2021_44228 policy on the NetScaler side.

A domain user with local administrator privileges on the Session Recording policy console can add local and domain users to which the action of a policy rule applies. However, a local user with local administrator privileges can add only local users but not domain users.

The web player might not work properly if you upgrade it from Version 2009 or earlier. To work around the issue, clear your browser cache.

Rules of custom policies might be lost after you update Session Recording from the version included in XenApp and XenDesktop 7.6 LTSR to the latest version. As a workaround, update the software to the version included in the latest CU of XenApp and XenDesktop 7.15 LTSR and then update it to the latest release.

When Machine Creation Services™ (MCS) or Citrix Provisioning (PVS) creates multiple VDAs with Microsoft Message Queuing (MSMQ) installed, those VDAs can have the same QMId. This condition might cause various issues, for example:

For information about a workaround, see Install, upgrade, and uninstall.