Creating an uberAgent® Support Bundle

Last published : Nov 06, 2026
It may happen that the uberAgent support team asks you to create an uberAgent support bundle. A support bundle is a collection of log files and registry items which helps the support team troubleshoot your case. For Windows there is a PowerShell module available which does the work for you. On macOS we provide a convenient shell script. Learn below how to use it.
Related information
Troubleshooting

Requirements

Windows

  • At least Windows 7 or Windows Server 2008 R2
  • PowerShell version 5 or above
  • Administrative permissions
    • Needed to collect process owners of all running uberAgent processes
  • The script execution policy must be set to either RemoteSigned or Unrestricted. Check the script execution policy setting by executing Get-ExecutionPolicy. If the policy is not set to one of the two required values, run PowerShell as an administrator and execute Set-ExecutionPolicy RemoteSigned -Scope CurrentUser -Confirm

macOS

  • At least macOS Catalina
  • Z shell (Zsh)
  • Administrative permissions

Download & Installation

Windows

Via PowerShellGet

The uberAgent support module is available on the PowerShell Gallery and can be installed using the PowerShellGet module.
  • Open PowerShell and run Install-Module uberAgentSupport
  • If you see an error like "The term 'Install-Module' is not recognized as the name..." install PowerShellGet or update to at least PowerShell version 5.0.
  • To update to the latest module version use Update-Module uberAgentSupport

Manually

  • Download the module from GitHub as a zip file and unzip it somewhere
uberAgent create support bundle
  • Run Import-Module path-to-module\uberAgentSupport.psd1
  • To update to the latest module version use Import-Module path-to-module\uberAgentSupport.psd1 -Force when importing

macOS

  • Download the bundle from GitHub as a zip file and unzip it somewhere
  • Grant execute permissions for the script.
    • chmod +x path-to-folder/uberAgentSupport-macOS/uberAgentSupport.zsh

Usage

Windows

Open an elevated PowerShell and run New-uASupportBundle. No parameters required. A zip file will be placed on your desktop.

macOS

Open a Terminal and run sudo path-to-folder/uberAgentSupport-macOS/uberAgentSupport.zsh. No parameters required. A zip file will be placed on your desktop.

Deinstallation

Windows

To completely remove the module from your system run
$Module = Get-Module uberAgentSupport
Remove-Module $Module.Name
Remove-Item $Module.ModuleBase -Recurse -Force

macOS

Just delete the downloaded zip file, extracted folders, and files created on your desktop.