Requesting diagnostic files
Before you perform device diagnostics, we recommend that you temporarily enable enhanced logging on the device. For further information, see Log level.
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From the device context menu, choose Device diagnostics > Request files...In the Edit diagnostic files dialog, all templates defined so far are shown. Only active templates (check mark) will be processed.
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The required object right provided, you can select or clear further templates of the list.
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Click Request.All scripts defined in the active templates are executed on the device. All files defined in the active templates are retrieved from the device and saved as a .zip file in the local user directory
<userprofile>\Documents\UniCon\Scout\Console\Diagof the Scout machine. -
Click Explorer.
The Windows Explorer opens showing the diagnostics target directory.
| 1 | Predefined template #System. This template is always active and can neither be deleted nor edited. |
| 2 | Provided an administrator owns the Edit diagnostic templates object right, she/he can create, edit and delete additional templates. |
| 3 | Log and configuration files defined by the selected template and requested by the device |
| 4 | Additional commands defined by the selected template to be executed on the device |
| 5 | The commands are executed and the defined files requested from the device. |
| 6 | Once the requested files are available, open the Explorer with the diagnostics target directory. |