iOS features

This article discusses the iOS features that are supported on Secure Mail.

Group notifications

With the Group notification feature, conversations are grouped together from a mail thread. You can quickly glance at grouped notifications on the lock screen of your device. Group notification settings are enabled by default on the device. The feature requires iOS 12.

Secure Mail Caller ID

In Secure Mail for iOS, you can identify incoming calls from your Secure Mail contacts by enabling Secure Mail Caller ID in device Settings.

Note:

  • Ensure you save your contacts phone number with the appropriate country calling code followed by sequence of digits. For example, +1 (210) 456-1234 where +1 is the country calling code for North America followed by the digits. Adding country calling code to phone numbers is a mandatory requirement from iOS.
  • Ensure CallerIDSupportEnabled MDX policy is enabled.

To enable Secure Mail Caller ID on an iPhone, go to: Settings > Phone > Call Blocking & Identification and toggle On the Secure Mail app.

Settings on an iPhone

To enable Secure Mail Caller ID on an iPad, go to: Settings > Facetime > Call Blocking & Identification and toggle On the Secure Mail app.

Settings on an iPad

On enabling these settings, when you get an incoming call, the device displays the App name with the Caller ID, such as “Secure Mail Caller ID: Omkar”.

On screen Caller ID

Attach files from the Files app

In Secure Mail for iOS, you can attach files from the iOS native Files app. For more information about the iOS Files App, see the Apple article, Files App.

To attach files from Files app to your email

  1. Open Secure Mail.
  2. Tap Compose to create a new mail or tap the Respond floating action button to respond to an email.
  3. Tap the Attachments icon in the bottom right of your screen.

    Attachment Icon

  4. From the attachment options, tap From Files app.

    From Files Attachment

    Note:

    The Files app displays all your files from your current device and other integrated cloud storage solutions, such as OneDrive, Google Drive and so on.

  5. As required, choose from the Recent files or Browse through the files and other drives. Tap on a file to attach it to your email.

    Recent and Browse files

  6. To attach multiple files, tap Select, select your files and tap Done.

    Select multiple files

Spellcheck feature

Secure Mail spellcheck interacts with the device Auto-Capitalization and Check Spelling settings under General > Keyboard in the following ways:

Auto-Correction on Device Check Spelling on Device Check Spelling in Secure Mail Behavior
ON ON ON Red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.
OFF OFF ON Red line shows. When tapped, no suggestion appears.
ON ON OFF No red underline shows. When tapped, the word is highlighted in pink and a suggestion appears
OFF OFF OFF No red underline, highlighting, or suggestion appear.
ON OFF ON Red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.
OFF ON ON Red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.
ON OFF OFF No red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.
OFF ON OFF No red underline shows. When tapped, the word is highlighted in pink and a suggestion appears.

Multiple Exchange accounts for iOS

From Settings within Secure Mail, you can now add multiple Exchange email accounts and switch between them. This feature allows you to monitor all your mails, contacts, and calendars in one place.

Prerequisites

A user name and password is required to configure additional accounts. Automatic enrollment or credential store configurations applies only to the first account setup in the app. Type the user name and password for all additional accounts.

  • To allow additional accounts to connect to a domain or Exchange Server in an external network, you must set split tunneling to ON in Citrix ADC.
  • Secure Mail for iOS supports Exchange and Office 365 mail servers only.

To add an Exchange email account

  1. Open Secure Mail, tap the hamburger icon, and then tap the Settings icon.

  2. Under ACCOUNTS, tap Add Exchange Account.

  3. In the Exchange screen, type the credentials for the new account.

    Optionally, you can set values for the following parameters:

    • Sync Mail Period: Tap to select a value for the sync mail period. The value you set specifies the number of mail days for Secure Mail to synchronize. Your administrator sets the default value.
    • Make this my default account: Tap to set the new account as your default account. The value is set to OFF by default.
  4. Tap Sign On to create the account.

    You can view the new account in the Settings screen under the ACCOUNTS menu.

Note:

The default or primary account uses certificate-based authentication because Secure Mail can only receive a single user certificate from XenMobile Server. Additional accounts must use authentication based on Active Directory.

Citrix recommends that you do not configure multiple accounts on shared devices.

To edit an account

You can edit the password and description of email account.

  1. Open Secure Mail, tap the hamburger icon, and then tap the Settings icon.

  2. Under ACCOUNTS, tap the account you want to edit.

  3. In the Account screen, edit the fields.

  4. Tap Save to confirm your action or tap Cancel to return to the Settings screen.

To delete an account

  1. Open Secure Mail, tap the hamburger icon, and then tap the Settings icon.
  2. Under ACCOUNTS, tap the account you want to delete.
  3. In the Account screen, tap Delete Account at the bottom of the screen or tap Cancel to return to the Settings screen.
  4. Tap Delete to confirm your action.

Note:

If you delete the default account, the next account will become the default account.

To set a default account

Secure Mail uses the default account in the following scenarios:

  • Composing emails: The From: field auto-populates with the email ID of the default account.
  • Creating calendar events: The Organizer field auto-populates with the email ID of the default account.
  • App badge count: Indicates the unread mail count of the default account.

When you add one or more email accounts, the first account you create is the default account. To change the default account, navigate to Settings > General > Default.

In the Default Email screen, tap the account you want to set as default.

Alternatively, you can navigate to Settings > ACCOUNTS and then tap the account you want to set as default. In the Account screen, enable the Make this my default account feature.

Settings for multiple Exchange accounts

If you have configured multiple Exchange accounts, some of the Secure Mail settings are available to each of these accounts individually, whereas other settings are global. The following settings are account-specific:

  • Default
  • Notifications
  • Auto Refresh
  • Out of Office
  • Sync Mail Period
  • S/MIME
  • Offline Files
  • Signature
  • Sync with Local Contacts
  • Export Settings

These settings appear with the > icon. Tap the > icon to view the accounts on your device.

To apply the setting to a specific account, expand a setting item by tapping > and then selecting the email account.

Note:

You can only import the previously exported Secure Mail settings to the default or primary account.

Mailboxes screen

The Mailboxes screen displays all the accounts you have configured and has the following views:

  • All Accounts: Contains emails from all Exchange accounts that you have configured.
  • Individual accounts: Contains emails and folders of an individual account. These accounts appear as a list that you can expand to view the subfolders.

The All Accounts mailbox is the global view by default. This view contains attachments and emails from all Exchange accounts that you have configured on your device.

The All Accounts mailbox has the following menu items:

  • All attachments
  • Inbox
    • Unread
    • Flagged
  • Drafts
  • Sent Items
  • Outbox
  • Deleted Items

Although the All Accounts view displays your emails from multiple accounts collectively, the following actions use the email address of the default or primary account:

  • New message
  • New event

To change the email address of the sender while composing a new mail from the All Accounts view, tap the default address in the From: field and select a different account from the mail accounts that appear.

Note:

Composing an email from the conversation view auto-populates the From: field with the email address that conversation is addressed to.

Individual accounts

All the accounts you have configured appear as a list below All Accounts. The default or the primary account always appears first followed by the other accounts in alphabetical order.

The individual accounts display any subfolders you might have created. You can view the subfolders folders by tapping the V icon next to the folder.

The following actions are limited to individual accounts only:

  • Moving items.
  • Composing emails from conversation view.
  • Importing vCard.
  • Saving contacts.

Contacts

To view your contacts, tap the Contacts icon in the footer bar and then tap the hamburger icon. The Contacts screen displays the following items:

  • All Contacts: Displays all contacts from multiple email accounts.
  • Individual accounts: Displays contacts pertaining to the individual accounts that you have configured.

You can synchronize contacts pertaining to an individual account to your local contacts.

To sync with local contacts

  1. Open Secure Mail.
  2. Tap the Settings icon, and then navigate to CONTACTS > Sync with Local Contacts and then tap > to expand the menu.
  3. In the Sync Local Contacts screen, enable the account whose contacts you want to sync.
  4. Tap OK.
  5. When prompted to allow Secure Mail to access your contacts, tap OK.

You have now successfully exported contacts for the account. To undo this action, go to Settings > Contacts > Sync with Local Contacts and then tap on the switch next to the account to disable this feature. Tap Yes, Delete to confirm your action.

If you have created folders or subfolders for your contacts using Microsoft Outlook, you can view them in Secure Mail.

To view the contact folders

  1. Tap the Contacts icon in the footer bar, and then tap the hamburger icon on the top right of the screen. The Contacts folders and subfolders pertaining to the individual accounts appear.
  2. Tap an account to view all the contacts associated with that account.

    Image of the Contacts screen

  3. To view contacts from a folder or subfolder, tap the respective folder or subfolder. The contacts associated with that folder appear.

Calendar

The calendar displays all events pertaining to the multiple accounts on your device. You can set colors to individual accounts to differentiate calendars events pertaining to individual accounts.

To set colors to calendar events

  1. Tap the Calendar icon in the footer bar and then tap the hamburger icon in the top left. The Calendar screen displays all the accounts you have configured.
  2. Tap on the default color displayed on the right of an Exchange account. The Colors screen displays the available colors for that account.
  3. Select a color of your choice and then tap Save.
  4. To return to the previous screen, tap Cancel. The selected color is set for all calendar events pertaining to that Exchange account.

When you are creating a calendar invitation or event, the Organizer field auto-populates with the email address of the default account. To change the mail account, tap this email address and select another account.

Note:

When you exit and then launch Secure Mail, the app restores the last configured calendar settings on your device.

You can perform a global search from the Mailboxes or the Contacts view. This action displays the appropriate results after searching all the accounts in the app. All searches from within an individual account displays results pertaining to that account only.

You can now print emails, calendar events, or inline images from your iOS device.

Prerequisites

Before you begin, ensure that the following requirements are met:

  • The Block AirPrint option is set to OFF.
  • The Allow viewers to print option is disabled in IRM.

By default, the print feature is enabled in Secure Mail for iOS. The printing feature might be controlled by your administrator through administrative policies via Apple AirPrint or Microsoft Information Rights Management (IRM). In these scenarios, printing an email, calendar event, or inline image will not work and an error message might appear.

To print emails

  1. Open the email item you want to print.
  2. Tap the More icon on the top left of the screen. The following options appear:
    • Move
    • Print

    Image of the email to print

  3. Tap Print. The Printer Options screen appears.

    localized image

  4. To select a printer, tap Select Printer. The Printer screen appears.

    Image of the printer options screen

  5. Select the printer you want to print to.

    Image of the printer list

  6. Tap or + to decrease or increase the number of copies you want to print.

  7. To print a specific page or a range of pages, tap Range. The Page Range screen appears. By default, All Pages is selected.

    Image of the page range option

  8. To change the page selection, swipe the page numbers up or down.

    Image of the page number option

  9. Tap Printer Options to go back to the Printer Options screen.

    Image of the print options list

  10. To print in black and white, tap the Black & White button. By default, Secure Mail prints in color.

  11. Tap Print on the top right to print the email.
  12. To cancel the print job, tap Cancel on the top left.

To print a calendar event

  1. Navigate to calendar and select an event.

    Image of a calendar event

  2. Tap the Print icon and follow the same instructions as mentioned in the preceding section To print emails.

    Image of the email options

To print inline images:

  1. Open the email item with the inline image.
  2. Tap the More icon. The following options appear:

    • Move
    • Print
    • Cancel

    Image of the email options

  3. Tap Print and follow the instructions as mentioned in the proceding section To print emails.

Multiple conference codes (Dial-In to a meeting)

Secure Mail for iOS supports multiple conference codes. You can now select a conference code, from a list of available conference codes, to join a meeting.

To dial-in to a meeting

  1. Open a meeting invite and tap Dial In.

  2. From the list of phone numbers that appear, select one to dial in.

  3. From the list of conference codes that appear, select one to join the meeting.

  4. Tap Call to join the meeting.

Modern authentication using Microsoft Office 365

Secure Mail for iOS supports modern authentication using Microsoft office 365. This method implements an OAuth token-based authentication with user name and password.

Prerequisites

  • Enable modern authentication (OAuth) for Microsoft Office 365. For details, see Microsoft TechNet.
  • Migrate your on-premises mailboxes to Microsoft Office 365. For details, see Microsoft Technet.

Note:

This release does not support modern authentication with Endpoint Management integration with Microsoft Intune/EMS.

Ensure that you have configured the following MDX policies in the Endpoint Management console listed under OAuth Support for Office 365:

  • Office 365 authentication mechanism. This policy indicates the OAuth mechanism used for authentication while configuring an account on Office 365.
  • Do not use OAuth. OAuth is not used. Secure Mail uses basic authentication (user name and password) for Office 365 Exchange account configuration. This is the default setting.
  • Use OAuth with Username and Password. The user must provide their email, password, and a multi-factor authentication code on the Secure Mail authentication screen for Microsoft. Then, on the next screen, the user must grant Secure Mail permission to access the Office 365 mailbox.
  • Trusted Exchange Online Hostnames. Define a list of trusted Exchange Online hostnames that use the OAuth mechanism for authentication while configuring an account. This is a comma-separated format, such as ** server.company.com, server.company.co.uk. If the list is empty, Secure Mail uses basic authentication for account configuration. Default value is outlook.office365.com.
  • Trusted AD FS Hostnames. Define a list of trusted AD FS hostnames for webpages where the password populates during Office 365 OAuth authentication. This is a comma-separated format, such as sts.companyname.com, sts.company.co.uk. If the list is empty, Secure Mail does not auto populate passwords. Secure Mail matches the listed hostnames with the hostname of the webpage encountered during Office 365 authentication and checks if the page uses HTTPS protocol. For instance, when sts.company.com is a listed hostname, if the user navigates to https://sts.company.com, Secure Mail populates the password if the page has a password field. Default value is login.microsoftonline.com.

Secure Mail for iOS is now enabled with modern authentication when the policies are refreshed on the device.