Infrastructure monitoring [Preview]
Director now offers visibility into the operational health of Citrix Virtual Apps and Desktops components. This feature helps you to easily identify, troubleshoot, and resolve issues related to your infrastructure. Currently, the health of the following components is monitored:
- Delivery Controller
- Citrix Provisioning Service
- StoreFront
To support this feature, a new Windows executable named citrixinframonitor.msi is introduced for Citrix components. This helps with the collection and transmission of relevant health metrics from Provisioning Service or StoreFront servers to Director. However, CitrixInfraMonitor.msi is not required for monitoring Delivery Controller. The Delivery Controller component is automatically onboarded for monitoring when connected to the Citrix Virtual Apps and Desktops site.
This feature helps you to get critical monitoring data sets and proactive alerts regarding the Delivery Controller, Provisioning Service, and StoreFront servers on a single dashboard in Director. Data is collected every five minutes from the monitored components to ensure the latest information.
This feature aims to enhance operational efficiency by offering proactive monitoring, detailed metrics, and automated alerts, ensuring your Citrix infrastructure runs smoothly and efficiently.
Key features
Real-time monitoring:
- Continuous monitoring of Citrix infrastructure components such as Delivery Controller, Citrix Provisioning (Provisioning Service) servers, and StoreFront.
- Dashboard views presenting system health, resource utilization, and relevant performance metrics.
Detailed analysis:
- Provides detailed analysis on the system health metrics such as connectivity status, and service or process status for each component.
- Details on the resource utilization metrics such as CPU, memory, and disk utilization.
Automated alerts and notifications:
- Customizable alert thresholds for various metrics and states with granular scopes.
- Real-time notifications through email and webhooks.
Use-cases
Operational efficiency:
Ensures that Citrix admin teams can maintain high availability and performance of their Citrix servers and services. This feature also helps in minimizing downtime by proactively identifying and alerting admins on issues before they impact significant user groups.
Faster ticket resolution:
Monitors key metrics on server health and performance to evaluate the optimal delivery of virtual applications and desktops to users. Use these metrics to diagnose and resolve user complaints related to performance by analyzing associated components.
Prerequisites
- Citrix Virtual Apps and Desktops version 2407 or later
- For monitoring Citrix Provisioning:
- Minimum required version to monitor DB Connectivity and License Server Reachability is Citrix Provisioning 2407
- Minimum required version to monitor PXE Service, TFTP Service, and Total Reconnect Count is Citrix Infra Monitor 2411
- User accounts or permissions required to run Citrix Infrastructure Monitor:
- User accounts with Windows administrator permissions to install the Citrix Infrastructure Monitor on the endpoint machines.
-
A full administrator user account or a custom role with the following Director permissions:
- Create\Edit\Enable\Delete Alert Policies
- Create\Edit\Remove Alert Email Server Configuration
- Dismiss Alerts
- View Alert Policies
- View Alerts
- View Dashboard page
- View Infrastructure Monitor page
Note:
- The preceding prerequisite is valid only for Provisioning Service and StoreFront components monitoring.
- If you don’t have permission to access the Alerts page, the Manage Alerts option is disabled on the Infrastructure Monitoring page.
For more information, see the following: