Support for mobile productivity apps

Citrix supports upgrades from the last two versions of the mobile productivity apps. Users who have automatic updates enabled receive the latest version from the app store.

The latest versions of Secure Hub, Secure Mail, and Secure Web for Android are as follows:

  • 18.11.0
  • 18.10.5 (Secure Hub for Android version is 18.10.6)
  • 18.10.0

Note:

Users access Citrix Files for Endpoint Management from the public app stores after version 6.5.

Supported versions and upgrade paths

The latest versions of Secure Hub, MDX Toolkit, and the mobile productivity apps are compatible with the latest version and the two prior versions of Endpoint Management.

The latest version of the mobile productivity apps requires the latest version of Secure Hub. Ensure you keep Secure Hub up to date.

Prerequisites

Most apps don’t have any prerequisites, but the following apps do:

  • Secure Hub
    • Devices running operating systems supported in Endpoint Management Enterprise and MDM-only modes. For details, see the following section on Supported operating systems.
  • Secure Web
    • Devices should have the latest version of Android WebView installed. Users can download Android WebView from the Google Play Store.
  • ShareConnect
    • Host computer operating systems: Windows 7 (minimum version)

Supported operating systems

Citrix mobile productivity apps support devices running one of the following operating systems:

  • iOS: 10, 11, and 12
  • Android: 5.x, 6.x, 7.x, 8.x, and 9.x.

Supported devices for MDX encryption

Citrix supports MDX encryption on the following list of branded device families.

Android

  • Samsung Note
  • Samsung Galaxy
  • Google Pixel
  • Motorola

iOS

  • All iOS devices with a supported OS version in the preceding list are supported for MDX encryption.

Other considerations and limitations

Secure Mail

  • Endpoint Management currently doesn’t support NetScaler 12.0.41.16 due to an issue with Secure Ticket Authority (STA) and Secure Mail. The issue is fixed in NetScaler 12.0 build 41.22. For details and updates, see this Support Knowledge Center article.

  • Support in Secure Mail for Exchange 2007 and Lotus Notes 8.5.3 reached End of Life (EOL) on September 30, 2017.

  • For the best performance when sending Citrix Files attachments, the latest versions of Citrix Files are recommended. Citrix Files is not supported for Windows.

  • In IBM Notes environments, you must configure IBM Domino Traveler server, version 9.0. For details, see Integrating Exchange Server or IBM Notes Traveler Server.

QuickEdit

QuickEdit remains available as a mobile productivity app. We are not applying the End of Life (EOL) status on September 1, 2018 that we had communicated earlier.

Secure Notes

  • Secure Notes is not currently supported for Android tablets.

Note:

End of Life (EOL) lifecycle date for Secure Notes: December 31, 2018. For details, see EOL and deprecated apps.

Secure Tasks

  • Secure Tasks requires Microsoft Exchange Server versions 2007, 2010, or 2013.

  • Secure Tasks is not supported on iPad.

  • Secure Tasks is not compatible with Lotus Notes.

  • On Android, a valid Secure Mail account is required. Secure Tasks accesses flagged mail from the Secure Mail database, so Citrix strongly recommends rolling out Secure Tasks together with Secure Mail to avoid potential conflicts. If users have an earlier version of Secure Mail, they will follow in-app instructions for upgrading and resetting their accounts.

Note:

End of Life (EOL) lifecycle date for Secure Tasks: December 31, 2018. For details, see EOL and deprecated apps.