Product Documentation

Supported device operating systems

October 18, 2018

The article covers devices tested with Endpoint Management.The article also lists devices running platforms and operating systems that Citrix tested for enterprise mobility management with Endpoint Management including app and device management.

Because of platform restrictions and security features, Endpoint Management doesn’t support all functionality on all platforms.

For supported device types and operating systems for Citrix mobile productivity apps and MDX, see System requirements.

Note:

Citrix supports, at a minimum, the current and prior version of each major operating system platform. Not all features of the newer version of Endpoint Management work on older platform releases. This article details what Citrix tests for each operating system for a release.

Endpoint Management testing with Android operating systems

Secure Hub 10.8.55 supports Android P (version 9).

Note:

Before upgrading to the Android P platform: Ensure that your server infrastructure is compliant with security certificates that have a matching hostname in the subjectAltName (SAN) extension. To verify a host name, the server must present a certificate with a matching SAN. Certificates that don’t contain a SAN matching the host name are no longer trusted. For details, see the Android Developer site article on Android P behavior changes.

With the release of Android O (version 8):

  • Android 5 becomes the minimum version supported by Endpoint Management.
  • Support ended for Android 4.4x as of the version 10.6.20 public app store release of Citrix mobile productivity apps.

Operating systems supported for all modes: Android 5.x, 6.x, 7.x, 8.x

Operating systems supported for MDM-only mode: Android 4.4, 5.x, 6.x, 7.x, 8.x

Citrix mobile productivity apps and MDX-wrapped apps are available on Android devices with ARM-based processors. They are not supported on Intel x86 or x64-based Android devices.

MDM+MAM (enterprise) mode

Android devices and operating systems tested specifically on Endpoint Management in MDM+MAM (enterprise) mode are as follows:

  • Google Nexus 9 Tablet (operating system 7.0)
  • Google Nexus 5 (operating system 6.0.1)
  • Google Nexus 5X (operating system 7.1.1 and 8.0)
  • Google Nexus 9 Tab (operating system 5.0.1)
  • Google Nexus 9 Tab (operating system 5.1.1)
  • Google Nexus 6P (operating system 7.1.1 and 8.0)
  • Google Nexus 6 (operating systems 6.0.1 and 7.0)
  • Google Nexus 5 (operating system 8.0)
  • Google Pixel (operating system 7.0 and 8.0)
  • Google Pixel C (operating system 8.0)
  • Google Pixel XL (operating system 8.0)
  • Google Pixel 2 (operating system 8.0)
  • Google Pixel 2 XL (operating system 8.0)
  • Galaxy S9 and S9+ (operating system 8.0)
  • Galaxy S8 (operating system 7.1.1, 8.0.0)
  • Galaxy S7 (operating system 7.0)
  • Galaxy S6 (operating system 6.0.1, 5.0)
  • Galaxy Tab A (operating system 6.0)
  • Galaxy Note3 model SM-N900 (operating system 5.0)
  • Galaxy S6 Edge, SM-G925F (operating system 6.0.1)
  • Galaxy S5 SM-G900F (operating system 6.0.1)
  • Galaxy S5 SM-G900H (operating system 6.0.1)
  • Huawei P10 Lite
  • Huawei P10
  • Huawei P8 Lite 2017
  • Moto Turbo (operating system 6.0.1)
  • OnePlus (operating systems 6, 7, and 8)
  • Sony Xperia, Model: SGP311 (operating system 5.0.1)
  • Zebra (all models and operating systems)

MDM-only mode

Android devices and operating systems tested specifically on Endpoint Management in MDM-only mode are as follows:

  • Google Nexus 7 tablet (operating system 4.4.4)
  • Google Nexus 9 tablet (operating system 7.0)
  • Google Nexus 5 (operating system 6.0.1)
  • Google Nexus 5X (operating system 7.1.1 and 8.0)
  • Google Pixel (operating system 7.0 and 8.0)
  • Google Pixel C (operating system 8.0)
  • Google Pixel XL (operating system 8.0)
  • Google Pixel 2 (operating system 8.0)
  • Galaxy S9 and S9+ (operating system 8.0)
  • Galaxy S7 (operating system 7.0)
  • Galaxy S8 (operating system 7.1.1, 8.0.0)
  • Galaxy S6 (operating system 6.0.1, 5.0)
  • Galaxy Tab A (operating system 6.0)
  • Galaxy Note3 model SM-N900 (operating system 5.0)
  • Galaxy S6 Edge, SM-G925F (operating system 6.0.1)
  • Galaxy S5 SM-G900F (operating system 6.0.1)
  • Galaxy S5 SM-G900H (operating system 6.0.1)
  • Huawei Nexus 6 (operating systems 6.0.1 and 7.0)
  • Huawei P10 Lite
  • Huawei P10
  • Huawei P8 Lite 2017
  • Nexus 9 Tab (operating system 5.0.1)
  • Nexus 9 Tab (operating system 5.1.1)
  • Nexus 7 (operating system 4.4)
  • Nexus 5 (operating system 8.0)
  • OnePlus (operating systems 6, 7, and 8)
  • Sony Xperia, Model: SGP311 (operating system 5.0.1)
  • Zebra (all models and operating systems)

Samsung SAFE and KNOX

On compatible Samsung devices, Endpoint Management supports and extends both Samsung for Enterprise (SAFE) and Samsung KNOX policies. Endpoint Management requires that you enable the SAFE APIs before you deploy SAFE policies and restrictions. To do that, deploy the built-in Samsung Enterprise License Management (ELM) key to a device. To enable the Samsung KNOX API:

  1. Purchase a Samsung KNOX license by using the Samsung KNOX License Management System (KLMS).

  2. Deploy the Samsung ELM key.

For HTC-specific policies, Endpoint Management supports HTC API version 0.5.0. For Sony-specific policies, Endpoint Management supports Sony Enterprise SDK 2.0.

Chrome OS

Endpoint Management supports:

  • Chromebook

Endpoint Management testing with iOS operating systems

With the release of iOS 11:

  • Endpoint Management support for iOS 8 devices ended.
  • Endpoint Management support for iOS 9 devices running Citrix mobile productivity apps ended October 31, 2017.
  • Endpoint Management support continues for iOS 9 devices in MDM mode.
  • Secure Hub no longer supports SHA-1 certificates on devices running iOS 11. To avoid related issues, users must update to Secure Hub 10.6.10 or later before upgrading their devices to iOS 11. For more information about anticipating this change, see the Knowledge Center article on Endpoint Management iOS 11 and Android O Support.

Endpoint Management supports:

  • iOS 12
  • iOS 11.x
  • iOS 10.x
  • iOS 9.x (MDM only)

Some iOS devices that Endpoint Management supports:

  • iPhone X
  • iPhone 8, 8 Plus
  • iPhone 7 Plus 10.2.1
  • iPhone 6, 6 Plus, 6S Plus, 6S+, 5s
  • iPhone 5, 5c (iOS 9.x only)
  • iPad 2, 3
  • iPad Air, iPad Air-2, iPad Mini-4, Mini-3, Mini-2
  • iPad Pro

macOS

Endpoint Management supports:

  • macOS 10.11 El Capitan
  • macOS 10.12 Sierra
  • macOS 10.13 High Sierra

tvOS

Endpoint Management supports:

  • tvOS 10.2 (minimum version)
    • Requires 4th generation Apple TV devices enrolled using DEP.

Endpoint Management testing with Windows Phone and Tablet operating systems

Endpoint Management supports:

  • Windows 10 RS1, RS2, and RS3 Phone and Tablet
    • Not supported when Endpoint Management is in MAM-only mode.
  • Windows Phone 10
  • Windows Phone 8.1
    • For MDM mode only
  • Windows Mobile/CE
    • Starting the second quarter of 2018, support for Windows Mobile/CE devices is no longer available to new customers.
    • Not supported if Endpoint Management is in MAM-only mode.

Workspace hub

Endpoint Management supports:

  • Citrix Ready workspace hub, built on the Raspberry Pi 3 platform

    For more information about Workspace hub requirements, see Citrix Ready workspace hub.

Endpoint Management testing with Symbian devices

Starting the second quarter of 2018, support for Symbian devices is no longer available to new customers. The following list includes some of the Symbian devices that Endpoint Management supports for customers who previously configured these devices.

  • Symbian 3
  • Symbian S60 5th Edition
  • Symbian S60 3rd Edition, Feature Pack 2
  • Symbian S60 3rd Edition, Feature Pack 1
  • Symbian S60 3rd Edition
  • Symbian S60 2nd Edition, Feature Pack 3
  • Symbian S60 2nd Edition, Feature Pack 2

Supported device operating systems

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