Citrix Analytics for Security

Configured Session Recording server fails to connect

Your Session Recording server fails to connect to Citrix Analytics after configuration. Therefore, you don’t see the configured server on the Session Recording site card.

To troubleshoot this issue, do the following:

  1. On your configured Session Recording server, run the following PowerShell command to check the Client Machine Identification (CMID).

    Get-WmiObject -class SoftwareLicensingService | select Clientmachineid
    
  2. If CMID is empty, add the following registry files in the specified paths.

    Registry name Registry path Key type Value
    AuditorUniqueID Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\Server\ String Enter your UUID.
    EnableCASUseAuditorUniqueID Computer/HKEY_LOCAL_MACHINE/SOFTWARE/Citrix/SmartAuditor/Server/ REG_DWORD 1
  3. Restart the following services:

    • Citrix Session Recording Analytics Service

    • Citrix Session Recording Storage Manager

Configured Session Recording server fails to connect

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