Citrix Analytics for Security

Configured Session Recording server fails to connect

June 2, 2022

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Your Session Recording server fails to connect to Citrix Analytics after configuration. Therefore, you don’t see the configured server on the Session Recording site card.

To troubleshoot this issue, do the following:

On your configured Session Recording server, run the following PowerShell command to check the Client Machine Identification (CMID).
```
Get-WmiObject -class SoftwareLicensingService | select Clientmachineid
```

If CMID is empty, add the following registry files in the specified paths.

Registry name	Registry path	Key type	Value
`AuditorUniqueID`	`Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\Server\`	String	Enter your UUID.
`EnableCASUseAuditorUniqueID`	`Computer/HKEY_LOCAL_MACHINE/SOFTWARE/Citrix/SmartAuditor/Server/`	REG_DWORD	1

Restart the following services:
- Citrix Session Recording Analytics Service
- Citrix Session Recording Storage Manager

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Configured Session Recording server fails to connect

June 2, 2022

Contributed by:

June 2, 2022

Contributed by:

Configured Session Recording server fails to connect

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