Known issues

The following issues have been identified in this release:

  • An error occurs when you attempt to play recordings by using the web player in Internet Explorer. To make the web player work properly in Internet Explorer, contact Citrix Support for a workaround. Alternatively, you can use Google Chrome or Firefox. [SRT-4612]

  • Rules of Session Recording custom policies might be lost after you update Session Recording from the version included in the XenApp and XenDesktop 7.6 LTSR to the latest version. As a workaround, before updating Session Recording to the latest version, update the software to the version included in the latest CU of the XenApp and XenDesktop 7.15 LTSR and then update it to the latest release. [SRT-4546]

  • A black screen might appear when the web player plays back a recording with ultra-high resolution. [SRT-4022]

  • The same record appears twice on the “Record Reason Logging” page of Session Recording Administrator Logging. [SRT-4003]

  • When Machine Creation Services (MCS) or Provisioning Services (PVS) creates multiple VDAs with the configured master image and Microsoft Message Queuing (MSMQ) installed, those VDAs can have the same QMId under certain conditions. This case might cause various issues, for example:

    • Sessions might not be recorded even if the recording agreement is accepted.
    • The Session Recording Server might not be able to receive session logoff signals and therefore, sessions might always be in a live state.

    For information about a workaround, see Install, upgrade, and uninstall. [#528678]

Known issues