Session Recording

What’s new

What’s new in 2311

This release includes the following new features and addresses issues to improve the user experience:

Audio recording for non-optimized HDX audio is now generally available

You can enable audio recording for non-optimized HDX audio when configuring session recording policies. The feature is now generally available and enhanced to let you adjust the volume during recording playback.


The audio that is handled on the VDA and delivered to/from the client where the Citrix Workspace app is installed is referred to as non-optimized HDX audio. Unlike non-optimized HDX audio, optimized HDX audio has its processing offloaded to the client, as seen in the Browser Content Redirection (BCR) and Optimization for Microsoft Teams scenarios.

For information about enabling audio recording, see Configure session recording policies.

Prerecording also available for virtual app sessions

When you specify event-triggered dynamic screen recording, you can configure the amount of time of the screen recording you want to keep before triggering events are detected. This prerecording feature is now extended to virtual app sessions. It is now available for both virtual desktop sessions and virtual app sessions. For more information, see Configure event response policies.


When you configure lossy screen recording, note the following changes:

  • The Medium and High values for the Video fluency (FPS) compression option have changed to 5 and 10, respectively.
  • Session Recording now uses Average Bitrate (ABR) instead of Constant Rate Factor (CRF) for video bitrate encoding. Note it when you set the Video image quality compression option.

For more information, see the compression option descriptions in Enable or disable lossy screen recording.

Hide specific applications during screen recording

You can now hide specific applications with a layer mask during screen recording. This feature requires that you enable lossy screen recording in your custom session recording policy.

For more information, see Create a custom recording policy.

If the active recording policy records sessions with notifications, users receive recording notifications after typing credentials. This feature forces end users to explicitly consent to the session recording disclaimer before they can continue with their session. If end users accept the disclaimer, their session continues with session recording enabled. If end users deny the disclaimer, their session is terminated.

To enable this feature, go to the Notifications tab of Session Recording Server Properties and select Allow end user to deny recording of their session. For more information, see Customize recording notification messages.

Store recording files in Amazon Simple Storage Service (Amazon S3)

You can now store recording files in Amazon S3. For more information, see Store recordings in Amazon S3.

Ability to play completed and live session recordings on Citrix Director

You can now play completed and live session recordings on Citrix Director. For more information, see the Citrix Director documentation.

Regular event response reports

You can now schedule reports through Session Recording Server Properties to receive emailed event response reports on a daily or weekly basis. An event response report contains a digest chart as the email body and a csv file as the attachment. The csv file includes a full list of the events during the day or week that have triggered various event responses.


By selecting email notifications as the event response in your custom event response policy, you can still be notified about each individual occurrence. You can choose regular event response reports, individual notifications, or both.

For more information, see Event response reports.

Ability to check the recording success rate

You can check the recording success rate to learn whether all sessions that match the currently active recording policy are recorded. If all sessions that match the currently active recording policy are recorded, the recording success rate is 100%. Otherwise, the recording success rate is lower than 100% and you are prompted to check failed recordings in a file where session details are provided. This feature helps you monitor recording activities and identify issues in a timely manner. For more information, see Check the recording success rate.

What’s new in earlier releases

For new features included in the releases that shipped after the 1912 LTSR through the 2308 CR, see What’s new history.

What’s new