Scout Agent for Windows

Diagnostics

September 7, 2025

Contributed by:

C S

In the Scout Console, in Device configuration > Diagnostics, you can enable and disable enhanced debugging on the client.

If the Debug level is active, the feature Device diagnostics helps you run predefined commands on the client and retrieve a set of configuration and log files to a greater extent than without enhanced debugging.

If you require technical support from Unicon™, enable enhanced debugging before you perform Device diagnostics.

Device diagnostics is performed by using an online command, for further information, see Device diagnosis in the Scout guide.

Note:

Make sure to switch off the Debug level after having performed device diagnostics. Otherwise you risk to exceed the memory capacity of the device.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

Was this helpful

Diagnostics

September 7, 2025

Contributed by:

C S

September 7, 2025

Contributed by:

C S

Diagnostics

In this article