Scout Agent for Windows

Device diagnostics

February 28, 2025

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Device diagnostics is a useful feature of the Scout Console. It helps you run predefined commands on the client and retrieve protocol and configuration files from the client for diagnostic purposes. The requested client files support the administrator in error analysis and are required when opening a support ticket.

You can also use this feature to request any definable files from the client.

For further information, see Requesting diagnostic files in the Scout guide.

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Device diagnostics

February 28, 2025

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Device diagnostics

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