Deliver and manage apps and desktops

Last published : Oct 12, 2026
By default, the Citrix ITSM Adapter service provides a range of ITSM services in ServiceNow. This article shows how to request, deliver, and manage apps and desktops using these services:
Related information
End users - Self-service through portalEnd users - Self-service through Virtual AgentHelp desks - Request and manageResource managers - Approve and manage