Upgrade

Last published : Oct 12, 2026
To upgrade Citrix ITSM Adapter service to a new version, install and configure the corresponding Citrix ITSM Connector plug-in on your ServiceNow instance.
Steps:
  1. From the ServiceNow Store, search for Citrix to locate the plug-in, and then download the required version.
  2. Install the plug-in on your ServiceNow instance.
    For more information, see Install the Citrix ITSM Connector plug-in.
  3. Get the Citrix Cloud Service principal credentials that you initially generated for the service, and then add it to the plug-in.
    For more information, see Add the authentication credentials to the plug-in.
The upgrade completes.