Change your communication protocol

Last published : Oct 19, 2026
For security reasons, Citrix® does not recommend using HTTP as a communication protocol. The Session Recording installation is configured to use HTTPS. To use HTTP instead of HTTPS, you must change several settings.
Related information
Configure

Use HTTP as the communication protocol

  1. Log on to the machine hosting the Session Recording Server and disable secure connections for Session Recording Broker in IIS.
  2. Change the protocol setting from HTTPS to HTTP in Session Recording Agent Properties on each server where the Session Recording Agent is installed:
    1. Log on to each server where the Session Recording Agent is installed.
    2. From the Start menu, choose Session Recording Agent Properties.
    3. In Session Recording Agent Properties, choose the Connections tab.
    4. In the Session Recording Broker area, select HTTP from the Protocol drop-down list and click OK to accept the change. If you are prompted to restart the service, click Yes.
  3. Change the protocol setting from HTTPS to HTTP in the Session Recording Player settings:
    1. Log on to each workstation where the Session Recording Player is installed.
    2. From the Start menu, choose Session Recording Player.
    3. From the Session Recording Player menu bar, choose Tools \> Options \> Connections, select the server, and choose Modify.
    4. Select HTTP from the Protocol drop-down list and click OK twice to accept the change and exit the dialog box.
  4. Change the protocol setting from HTTPS to HTTP in the Session Recording Policy Console:
    1. Log on to the server where the Session Recording Policy Console is installed.
    2. From the Start menu, choose Session Recording Policy Console.
    3. Select HTTP from the Protocol drop-down list and click OK to connect. If the connection is successful, this setting is remembered the next time you start the Session Recording Policy Console.

Revert to HTTPS as the communication protocol

  1. Log on to the machine hosting the Session Recording Server and enable secure connections for the Session Recording Broker in IIS.
  2. Change the protocol setting from HTTP to HTTPS in Session Recording Agent Properties on each server where the Session Recording Agent is installed:
    1. Log on to each server where the Session Recording Agent is installed.
    2. From the Start menu, choose Session Recording Agent Properties.
    3. In Session Recording Agent Properties, choose the Connections tab.
    4. In the Session Recording Broker area, select HTTPS from the Protocol drop-down list and click OK to accept the change. If you are prompted to restart the service, click Yes.
  3. Change the protocol setting from HTTP to HTTPS in the Session Recording Player settings:
    1. Log on to each workstation where the Session Recording Player is installed.
    2. From the Start menu, choose Session Recording Player.
    3. From the Session Recording Player menu bar, choose Tools \> Options \> Connections, select the server, and choose Modify.
    4. Select HTTPS from the Protocol drop-down list and click OK twice to accept the change and exit the dialog box.
  4. Change the protocol setting from HTTP to HTTPS in the Session Recording Policy Console:
    1. Log on to the server where the Session Recording Policy Console is installed.
    2. From the Start menu, choose Session Recording Policy Console.
    3. Select HTTPS from the Protocol drop-down list and click OK to connect. If the connection is successful, this setting is remembered the next time you start the Session Recording Policy Console.