Description of the uAInSessionHelper/uberAgentHelper Process
Some information is only available to processes running in a user's session, not to services running in session 0 respectively in the context of the system\. In order to be able to collect such data, too, uberAgent makes use of the helper process
uAInSessionHelper.exe on Windows and uberAgentHelper on macOS\.
The helper is a lightweight process that collects specific data and sends it to the main service\.
The Helper Process
Windows
There is one
uAInSessionHelper.exe process running permanently for every user session in the local SYSTEM context, e\.g\. to collect GPU usage information\. When collecting web app metrics from Chrome, Edge, or Firefox, a dedicated uAInSessionHelper.exe instance is started (with user privileges) by each browser that has uberAgent's extension installed\.
macOS
There is one
uberAgentHelper process running permanently for every user session with user privileges\. When collecting web app metrics from Chrome, Edge, or Firefox, a dedicated uberAgentHelper instance is started (with user privileges) by each browser that has uberAgent's extension installed\.
Helper Metrics
The helper process is utilized to collect the following metrics:
Windows
-
Information about a UWP app
-
Internet Explorer performance data Metric:
BrowserPerformanceIE -
UX metrics for SaaS and web apps in Internet Explorer Metric:
BrowserPerformanceIE -
UX metrics for SaaS and web apps in Chrome Metric:
BrowserPerformanceChrome -
UX metrics for SaaS and web apps in Firefox Metric:
BrowserPerformanceFirefox -
UX metrics for SaaS and web apps in Edge Metric:
BrowserPerformanceEdge -
GPU performance data Metric:
GpuUsage
macOS
-
Session Detail data Metric:
SessionDetail -
UX metrics for SaaS and web apps in Chrome Metric:
BrowserPerformanceChrome -
UX metrics for SaaS and web apps in Firefox Metric:
BrowserPerformanceFirefox -
UX metrics for SaaS and web apps in Edge Metric:
BrowserPerformanceEdge
Troubleshooting the Helper
Helper log locations are documented here\.
Please review the contents of these log files when you suspect things are not working correctly\.
Common Errors
Class Not Registered (Windows)
You may see messages like the following in uAInSessionHelper's log file:
2015-09-04 22:16:48.140 +0200, ERROR, HK, XA1$, 1856, IE Performance, Action 2 failed with: -2147221164
2015-09-04 22:16:48.142 +0200, ERROR, HK, XA1$, 1856, GetBrowserPerformanceIE, Failed (2) with: Class not registered
The root cause for these errors is that uberAgent can only determine IE performance per website if IE is run in desktop mode, i\.e\. not as a Citrix XenApp published application\. If IE is run as a published application certain classes required by uAInSessionHelper are not available, thus the messages\.