System Log

The system log displays a timestamped list of events that occurred in Citrix Cloud Government. You can export these changes as a CSV file to meet your organizations’s regulatory compliance requirements or to support security analysis.

To view the system log, select System Log from the Citrix Cloud Government menu.

Citrix Cloud menu with System Log highlighted

For more information about retention of system log data, see Data retention in this article.


While the system log functions the same in Citrix Cloud Government and commercial Citrix Cloud, the following items are not available for use with Citrix Cloud Government:

Logged events

The system log captures events for certain Citrix Cloud Government platform and cloud service operations. For a complete list of these events and descriptions of captured data, see System Log Events Reference.


The System Log Events Reference includes platform and service-related events that occur in commercial Citrix Cloud. The events that are generated in Citrix Cloud Government are a subset of the events that are generated in commercial Citrix Cloud. For notifications about new events that are supported in Citrix Cloud Government, see What’s new in Citrix Cloud Government.

The system log displays events that occurred in the last 30 days by default, up to a maximum of 90 days. The most recent events are displayed first. System log with expanded entry

The displayed list includes the following information:

  • Date and time (UTC) when the event occurred.
  • Actor that initiated the event, such as an administrator or secure client. Entries with the actor CwcSystem indicate that Citrix Cloud Government performed the operation.
  • Brief description of the event, such as editing an administrator or creating a new secure client.
  • Target of the event. The target is the system object that was impacted or changed as a result of the event. For example, a user who was added as an administrator.

To view events that occurred up to 90 days in the past, filter the list by selecting the time period you want to view and select View.

System log list with filter menu highlighted

Export events

You can export a CSV file of system log events that occurred up to the last 90 days. The name of the downloaded file follows the format of SystemLog-CustomerName-OrgID-DateTimeStamp.csv.

  1. From the Citrix Cloud Government menu, select System Log.
  2. If needed, filter the list to display the time period for which you want to export events.
  3. Select Export to CSV and save the file. System log with Export to CSV link highlighted

The CSV file includes the following information:

  • UTC timestamp of each event
  • Details of the actor who initiated the event, including the name and actor ID.
  • Event details such as the type of event and the text of the event
  • Details of the target of the event such as the target ID, the name of the administrator or a secure client.

Data retention

Citrix shares responsibility with you, the customer, for retaining the system log data that Citrix Cloud Government captures.

Citrix retains system log records for 90 days after events are recorded.

You are responsible for downloading the system log records that you want to retain to meet your organization’s compliance requirements and for storing these records in a long-term storage solution.

System Log